I need help using Super Duper.....please

I posted a question and "everybody" raved about SD, how wonderful, it is user friendly and great support.

Well, I see differently. I don't see any difference between the free and paid version.

The choices provided "During copy" are the same as what they were available in the free copy.

All I want to to select a specif folder that contains several of my image folders;however SD won't let me do that is all grey out, unless I select each image one by one. I don't think that is they way it suppose to work.

I have contacted Dave at SD, and I'm getting a boilerplate response "where is the great support?"

I don't want to learn DOS, UNIX, otherwise, I'd have bought a Linux sys not a Mac, since I belie someone made the suggestion that I need to communicate with SD using UNIX like language.

Now I'm stuck with several Ext HD, spent 28. and can't finish the back up

iMac 20" Mac OS X (10.4.11)

iMac 20", Mac OS X (10.4.11)

Posted on Aug 27, 2008 11:00 AM

Reply
9 replies

Aug 27, 2008 12:53 PM in response to crossover

SuperDuper! doesn't have a method for backing up selected folders. It's intended to be used to clone an entire drive.

Where the paid version shines is in the Smart Update feature. The free version will only clone a drive by erasing the target drive and copying everything each time you use it. Smart Update only needs to clone the entire drive the first time. After that, it takes only minutes for it to make the target drive match the contents of the source by only copying to, or deleting from the target whatever is necessary to make it match the source drive.

Aug 27, 2008 1:13 PM in response to Kurt Lang

Are you kidding me?

I'm very frustrated I hope you don't mind asking for some help since I'm gettin zelch from Stuff shirt, even though people raved about how great Dave is.

I'm trying copy my image files (first time) to an Ext Dr, which will be my primary Dr, since I only put Apps in my Int HD.

So I select Source DR and destination Dr
Using Backup -all files

During copy
Erase Destination Dr, then copy files from Source Dr (at this point is irrelevant since its the first time) right
Do nothing on completion.

I have 2 other Ext Drs, so I can repeat this process again since it's the first round.

However, going forward is where I'm getting very confused.

If I'm trying to back up files from Ext Dr #1 (source) to Dr #2,#3 (destination)

During copy what would be the best setting
SMART Update Destination Drs from Source Drive??

Somehow, I read that Smart Update will copy/delete files as necessary from the destination Dr outside the user files. So does it mean that I need to move all the source files to the"user folder"?

Aug 27, 2008 3:38 PM in response to crossover

I'm very frustrated I hope you don't mind asking for some help since I'm gettin zelch from Stuff shirt, even though people raved about how great Dave is.


That's unusual for Dave. He's normal very helpful and prompt.

I'm trying copy my image files (first time) to an Ext Dr, which will be my primary Dr, since I only put Apps in my Int HD.


You boot to the OS on an external, but install and run your applications from the internal drive? It's your business of course, but why would you want to do that?

So I select Source DR and destination Dr, Using Backup -all files


Right, you want to clone the entire drive. That way it's a bootable clone that you can copy back to the main internal drive in case of any kind of disaster.

Erase Destination Dr, then copy files from Source Dr (at this point is irrelevant since its the first time) right?


Correct.

However, going forward is where I'm getting very confused.

If I'm trying to back up files from Ext Dr #1 (source) to Dr #2,#3 (destination)

During copy what would be the best setting SMART Update Destination Drs from Source Drive??


If you're going to clone the same source (drive #1) to two more drives, then you will be doing a full clone, same as the first one, even on the Smart Update option. Anything that's on drives #2 and #3 will be erased or added to as necessary to match the source drive. In the end, you'll have two drives/partitions that are identical to the source drive.

Somehow, I read that Smart Update will copy/delete files as necessary from the destination Dr outside the user files. So does it mean that I need to move all the source files to the"user folder"?


No, there's no need to move anything around. Here's what Smart Update does.

1) You make your initial clone. This will take the longest amount of time since it has to copy everything from the source drive to the target. Doesn't matter if you use the option to erase and backup, or Smart Update. It will take the same amount of time.

2) After your initial clone is done, that's where Smart Update comes in. You select the same source and target drives you did initially. What SU does then is update the target drive to match any changes made to the source since the initial clone. Since all of the OS, program and user files are already on the target drive, it will usually only take 5 minutes or less for SU make the target match the source again.

The whole purpose is to keep at least one partition as an up to date clone of the drive you normally boot and run from. If you were to clone drive #1 to drives #2 and #3 as you plan, then you can use Smart Update to keep two up to date clones of your main drive going. Essentially, you would be creating a redundant backup.

Then if your main boot drive ever fails, all you have to do is replace it, boot to either of your clones and use SuperDuper! to clone that information to the new drive. You can even do a "hot copy" with SuperDuper! Meaning, you can clone the drive you're currently booted to with it. Just be sure to leave the computer alone while it's running if you do a hot copy. Not a good idea to be changing what's on the drive at the same time you're cloning it.

Aug 27, 2008 5:35 PM in response to Kurt Lang

Kurt,

You have no idea how much I appreciate taking the time to help me out. It seems like you are doing Dave's job.

I am very disappointed with his detached approached. He keeps answering portion of my questions, and when he does, he keeps referring to the same dialogue that he has on his website. It's cheap to buy storage, duh.....He doesn't realize that each consumer wants to set up their back up in their own way with the constrain of DP.


If you're going to clone the same source (drive #1) to two more drives, then you will be doing a full clone, same as the first one, even on the Smart Update option. Anything that's on drives #2 and #3 will be erased or added to as necessary to match the source drive. In the end, you'll have two drives/partitions that are identical to the source drive.


The first round on all 3 Drives is going to be slow, but easier. However, in order to copy to DR #2 and #3 they already have some files that are in Drive #1 having said that should I then select "Erase Drive #2, #3, then copy from Drive#1, or SmartUpdate or ??

Then, once I have completed copying or cloning Dr 2 and 3 and any subsequent copy should I select the SmartUp setting?

Again, Kurt, thanks for the help and looking forward to hearing from you in order to put this darn thing to rest.

I don't know what the raving is all about his tech support. It's a total waste of time. It looks like I am dealing with someone from another company. If I quote something from the User's Guide PDF. I get a response, where did you see that? I had to respond like my 2 year old nephew, wasting my time describing what his web site looks like and where, how the PDF document is.... incredible.

++**You boot to the OS on an external, but install and run your applications from the internal drive? +It's your business of course, but why would you want to do that? No, only installed Apps in my Int HD, and have partition my Ext HD #1, and in that partition I have a copy of the entire HD that is a bootable copy, without any image files.

Aug 27, 2008 7:48 PM in response to crossover

You have no idea how much I appreciate taking the time to help me out.


No problem. That's what the community of users are here for.

The first round on all 3 Drives is going to be slow, but easier. However, in order to copy to DR #2 and #3 they already have some files that are in Drive #1 having said that should I then select "Erase Drive #2, #3, then copy from Drive#1, or SmartUpdate or ??


Smart Update. That's the whole purpose of owning the full version. Remember, you've already copied the source drive in its entirety with the initial clone. It doesn't have to copy the entire drive every time you want to create a new clone. It will add or delete only those files necessary on the target drive to make it match the source.

Say you've added another program to your drive, changed a few preferences and deleted a couple of older apps you never use anymore. When you run Smart Update, it will remove those same programs on the target drive for you since they no longer exist on the source. Likewise, it will copy only those files that now do exist, or have changed in any way on the source drive, but not yet on the target drive. That's how it updates an existing clone so quickly.

Then, once I have completed copying or cloning Dr 2 and 3 and any subsequent copy should I select the SmartUp setting?


Yes, for the reasons just explained, always use Smart Update after the initial clone.

I don't know what the raving is all about his tech support. It's a total waste of time...


That is very unlike Dave. I have a feeling you're getting responses from someone else while he's on vacation or something. I find it very hard to believe he wouldn't recognize quotes from his own documentation.

No, only installed Apps in my Int HD, and have partition my Ext HD #1, and in that partition I have a copy of the entire HD that is a bootable copy, without any image files.


Oh, I think I get what you mean. Sounds like my same setup. I keep the OS and all apps I use on the main drive. Except for Entourage and Quickbooks, which insist on having their data on the same drive, I keep no files I create there. That way, the main drive rarely changes much, so updating my clone is always quick. Files I create in Photoshop, Word, or whatever all get saved to a separate partition.

Aug 27, 2008 9:28 PM in response to Kurt Lang

Believe it or not, I have spent the entire day working on this hardly have eaten a square meal......I'm fuming. Anyways, the guy if indeed that is the case has been signing Dave's name both on his emails and on the S Shirt Forum.

*+Yes, for the reasons just explained, always use Smart Update after the initial clone.+

I guess I'm getting closer. However, Dave mentioned something about writing my own script. If you go to File and select New Copy Script. There are 3 tabs Descript. Included Script - Scripts commands. Are you familiar with this feature? Not user friendly if you ask me, but somehow this is where you can be very selective as to which file to exclude during the copying process.

Why do I want to do this? Well, I have 2 older HD that I have put into an enclosure 150GB each and so I had in mind format them as FAT32 in order to use it with my XP laptop so I could get access to the images using windows. If I don't use the script is going to be a very tedious process just making straight copies right.

Aug 28, 2008 5:45 AM in response to crossover

Included Script - Scripts commands. Are you familiar with this feature? Not user friendly if you ask me, but somehow this is where you can be very selective as to which file to exclude during the copying process.


I was reading up on it a bit yesterday while I was trying to find a way to backup only selected folders with SuperDuper!. But as you also found, you can only do the reverse. Exclude folders from a full backup. I guess a person could keep adding folders until only their user account was left, but that defeats the purpose of having a complete clone of your drive. I'd much rather have a full clone any day. If I were to have to replace my main drive, I wouldn't have to spend literally days reinstalling the OS, all of my apps (I have a lot) and setting all of the preferences for everything back to my liking. Restoring a full clone would only take about 30 minutes as opposed to doing everything from scratch on a blank drive.

so I had in mind format them as FAT32 in order to use it with my XP laptop so I could get access to the images using windows. If I don't use the script is going to be a very tedious process just making straight copies right.


That's a completely different problem that will make SuperDuper! pretty useless. SD will only clone to a drive formatted for Mac. You can't have a bootable clone on a drive formatted for DOS/Windows. Maybe what you should do instead is keep to different types of backups going. One of your two external drives should be a clone of your boot drive made with SD. That drive will have to be formatted as Mac OS Extended (HFS+). Format the other drive as FAT32 and use it only for transferring files between your Mac and the computer running XP.

That would be a standard setup since Windows can't read or write to a Mac formatted drive on its own. Now, if you prefer to keep both of your external drives formatted for Mac, you can install Mac Drive on your XP laptop. It will then be able to read and write to a Mac drive.

Aug 28, 2008 12:38 PM in response to Kurt Lang

That's a completely different problem that will make SuperDuper! pretty useless. SD will only clone to a drive formatted for Mac. You can't have a bootable clone on a drive formatted for DOS/Windows. Maybe what you should do instead is keep to different types of backups going. One of your two external drives should be a clone of your boot drive made with SD. That drive will have to be formatted as Mac OS Extended (HFS+). Format the other drive as FAT32 and use it only for transferring files between your Mac and the computer running XP.

The reason that I was trying to exclude some folder was because I was trying to keep all image files in one DR, and not combining with non-image files, but I guess as we have learned it would be too labor intense to exclude some files.

Based on this, I guess I'll be using SmartUpdate. Another way, is to remove those files after the copy has been completed, but I think I'm going to leave it alone.

As far as the other two older DRs I'm going to format them as FAT 32 and just use them with my XP laptop. I realized that it would be labor intense, until I decide to spend $$ and get MacDrive.

I am aware that SD works only with DR formatted for the Mac....eventually I'll get the XP replaced with a Mac laptop..... but it's a matter of $$$$

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I need help using Super Duper.....please

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.