IMAP account not deleting email from inbox when email moved to trash

Hi...

A minor annoyance here...

I've got my work email server...and Exchange 2003 server...setup as an IMAP client on my iPhone.

When I delete an email from my iPHone, it does move the email to the Trash/Deleted Items folder on the server and in Mail...just as it should... but it also *stays in the Inbox* when viewed on the server and in Mail.

So basically, the email's been deleted, and all clients (OWA, Mail and iPhone) acknowledge this, but it's only on the iPhone that the email no longer appears in the Inbox. Every place else you can find it in the Inbox as well as in the Trash/Deleted Items folder.

Anyone have any thoughts?

Thanks

O

Mac OS X (10.5.4)

Posted on Aug 27, 2008 8:20 PM

20 replies

ooshnoo Author

Level 1

0 points

Oct 27, 2008 9:50 AM in response to ooshnoo

Anyone else?

igrok-mac

Level 3

947 points

Oct 27, 2008 12:59 PM in response to ooshnoo

I have several IMAP accounts on my iphone, and none of them have this behavior. What kind of provider are you using? I ask because, for example, aol has some strange imap behavior. Anywauy, two things to consider:

1. Did you pick a folder to be your folder for deleted email? I think by default it's called "Deleted Messages" but regardless of what it's actually named, it shows up in the list of folders as "Trash" if it's been set in preferences as the deleted email folder.

2. I note that some IMAP servers need to have a path specified to the inbox, because some servers set up all folders as subfolders of the inbox itself. Thus, on some of my IMAP accounts, I have to have the IMAP path prefix specified as "INBOX". If I leave it blank, then all my folders show up under the inbox, rather than as separate folders, and behavior gets a bit wonky.

ooshnoo Author

Level 1

0 points

Oct 28, 2008 10:52 AM in response to igrok-mac

1. Yes, I have chosen the Deleted Items on the server as the folder for deleted mail. And it does work..if I login to OWA, I can see that the email was deleted by the iPhone...but it also still remains in the Inbox on OWA and in Entourage.

2. No path prefix is needed on our server.

Nov 4, 2008 5:33 PM in response to ooshnoo

Using Apple Mail 3.5, I can find a command "Erase deleted messages" under Mailbox menu or when I right-click the mailbox. That seems to work to generate the expunge command.

ooshnoo Author

Level 1

0 points

Nov 24, 2008 12:06 PM in response to ooshnoo

This is now fixed with the 2.2 update. I'm glad Apple actually fixed a bug with the software update and not just add new worthless features.

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IMAP account not deleting email from inbox when email moved to trash