This ipod requires version 7.6 or higher - but ir doesn't install!!!

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Level 1

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This ipod requires version 7.6 or higher - but ir doesn't install!!!

When logging in my ipod nano it says that it will only work with itunes version 7.6 or above, it then directs me to itunes.com to download.
I have downloaded the most recent itunes (version 7.7)but when i plug the ipod in it comes up with the same message! How can I resolve this?!

Nano, Windows XP

Posted on Aug 29, 2008 2:38 AM

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Answer 1

polydorus

Level 6

11,967 points

Aug 29, 2008 3:58 AM in response to Bambi83

If you open iTunes and click on Help>>About iTunes
You should see the version: 7.7.1.11 which is the latest version

If not, just to be absolutely clear about what you did, did you download the latest iTunes installer from here:
http://www.apple.com/itunes/download/

It is generally best to save the file rather than run the install via your browser. Click save when prompted - the desktop is a good place to put it.

When you ran the installer did you see the install go through to completion - there should be a progress window telling what it is up to.

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Answer 2

Bambi83 Author

Level 1

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Aug 29, 2008 7:05 AM in response to polydorus

I'm not at home at the moment so cannot check the 'About iTunes' but will do this evening.

I can confirm I downloaded from the same area of the website you had provided the link to and I watched the progress window to confirm it was complete. It also gave me a message to thank me for downloading.

The only thing I have not done is use the save button, I have always clicked run. Could this be the answer?

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Answer 3

polydorus

Level 6

11,967 points

Aug 29, 2008 7:15 AM in response to Bambi83

Although "Run" should work, it is generally more reliable to save the the file on your PC and run it from there.

If installing is giving trouble, it is a good idea to unplug from the internet and disable security software while running the installer. Just occasionally virus checking or some such thing can interfere with the installation.

But first check to see which version your are on. If the error messages are correct, you did not manage to install the latest version.

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