Color problem

Hi there,

I've encounter a color problem with my mac. First I saw it in photoshop when doing some tutorials and using quick time to play tutorial movies and working with included files simultaneously. What should be blue like 0 red 0 green 255 blue is actually violet on my mac. It was strange because I saw a nice blue sky on a quick time tutorial movie and the same sky on file I was working on it was actually violet instead of blue. It was so strange to me then I've started to look for the answer and i appears the when I choose 255 blue and o red and green in photoshop color picker it's violet instead of blue. I thought it was sth wrong with photoshop but when I run color sync utility and choose calculator (generic RGB profile) and put rgb values 0 red 0 green 1 blue its also violet.

Could any one tell me why this is happening and what's going on with my blue ???

Important thing I using Eye One Display 2 for screen calibration

below You can see some screenshots to visualize the problem:
http://www.flickr.com/photos/22924199@N02/2818688737/
http://www.flickr.com/photos/22924199@N02/2819391160/in/photostream/
http://www.flickr.com/photos/22924199@N02/2818660833/in/photostream/
http://www.flickr.com/photos/22924199@N02/2818545097/in/photostream/

I'm not an expert then it comes to color management and hove no idea about color sync utility. I'm just a young photographer, retoucher and designer who wants to have good accurate colors and spend whole his time on creative work not on fighting with some color management problems.

Please help.....

MacBook Pro 17" High Res, Mac OS X (10.5.4), 4 GB RAM, Screen calibrated with Eye One Display 2

Posted on Sep 1, 2008 3:34 PM

65 replies

Sep 5, 2008 3:20 PM in response to R_Leszczynski

NVida Geforce 8600M GT on Mac and Intel 945GM on HP

Sep 5, 2008 3:21 PM in response to R_Leszczynski

So if it's a video card problem I'm ****** up...????

Kurt Lang

Level 9

68,726 points

Sep 5, 2008 3:31 PM in response to R_Leszczynski

I've just checked My HP ... and indeed there is the same problem.

Then I'd say it's the colorimeter. The only way to verify that is to find someone who can borrow the same (or any other kind) of colorimeter to you and see if that works, or to get X-Rite to replace the one you have if it's still under warranty.

Sep 5, 2008 3:37 PM in response to R_Leszczynski

I'll check my colorimeter with some other computer and I'm looking for someone with another Eye One or any other colorimeter. As I told You if I wanted to replace it I'll need to send it back to USA but if indeed it's broken I'll prepare **** to this guys from X-rite cause wall You are doing their job and they even don't want to listen to what I'm trying to tell them....

Sep 5, 2008 4:41 PM in response to R_Leszczynski

http://www.robgalbraith.com/bins/content_page.asp?cid=7-8741-9027

look at this....

Kurt Lang

Level 9

68,726 points

Sep 5, 2008 5:01 PM in response to R_Leszczynski

Very telling in the article you linked to. As I mentioned, I haven't had any problems calibrating laptops, but then, I haven't had anyone bring me a recent Intel based Mac laptop either. Clearly, there's an issue with some displays.

But I still lean towards an issue with the colorimeter in your case, since you get a bad profile on both the Mac and the HP. Two completely different pieces of hardware, video hardware and drivers and a completely different OS. The only commonality they may have is the same type of LCD screen.

Sep 5, 2008 6:44 PM in response to R_Leszczynski

Actually these are completely different displays. Macbook Pro has mate LED light display and my HP is and old type glossy LCD display. Tomorrow I'll try Eye One o Toshiba Qosmio also glossy but much better quality and brighter then HP one. Last test I could do is with some standalone LCD. Is it really possible that this is a laptop issue (strange cause if YOu could calibrate older macbooks it's like apple made a step backwards.BTW if it's really a problem with a laptop would buying additional LDC help or it's some video car problem and I'm really fu** up???.

Sep 6, 2008 8:05 AM in response to R_Leszczynski

Ok I've just made another test with Toshiba Qosmio F20 - -results = the same magenta shift. Tomorrow my friend will lend me his Samsung LCD for testing so I could check how Eye One behaves with normal desktop LCD. Of course still no response from X-rite. I'm thinking about selling my Eye One and buying Spider 3 Elite. If only I could run some test before buying so I could be 100% sure everything will be OK and no magenta shifts.

-g

Level 4

3,449 points

Sep 6, 2008 8:37 AM in response to R_Leszczynski

Your Eye One Display 2 is a quality device but it sounds like it is building defective profiles.

Get Xrite on the phone and ask for sales, explain the problem using their profile, and that the problem clears if you enable sRGB as the monitor profile.

Quite possibly you have a glossy screen that the Eye One Display 2 is not good with, Xrite should spot the problem pretty quickly and send you a newer model.

Sep 6, 2008 8:42 AM in response to R_Leszczynski

It's maybe because My macbook Pro has new LED lighted display. Actually I'm mailing with X-rite support for about the week and they do nothing.

Kurt Lang

Level 9

68,726 points

Sep 6, 2008 8:52 AM in response to -g

Welcome back, -g! Haven't seen you around for awhile.

Sep 6, 2008 12:09 PM in response to R_Leszczynski

Ok guys I really don't know what to do. There s no X-rite in Poland and when I'm sending mail to European or USA Support departments they are no responding. Last mail was like this:

"please notice that RGB (and CMYK) color spaces are so called „devie dependend” color spaces.
Meaning the appearance of a color looks different in different color spaces or the same color
has different values in different color spaces.
Your profiled monitor makes this differences visible. Your Laptop display, which is not a high end
wide gamut display, doesn’t cover 100% of Adobe RGB so the 100% blue of Adobe cannot be
displayed correct on your laptop"

The only option see for this moment is to buy Spider3Elite. It's the newest colorimeter on the market and as it said it supports laptops and LED displays. The problem is that before I buy another colorimeter I'd like to be sure that I'll not have the same problem with it. What should I do????

-g

Level 4

3,449 points

Sep 6, 2008 12:29 PM in response to R_Leszczynski

The only option see for this moment is to buy Spider3Elite...as it said it supports laptops and LED displays.

If X-rite wrote that then there is your answer (your older model puck/software package does not support your screen type.

Yet,

Your Laptop display, which is not a high end wide gamut display, doesn’t cover 100% of Adobe RGB so the 100% blue of Adobe cannot be displayed correct on your laptop"

Is NONSENSE — you are building a profile for YOUR monitor, not a "high end wide gamut display" and a good profile will display R-000 G-000 B-255 faithfully in Photoshop — the problem is Xrite hardware has a problem with your type of monitor (it cannot profile them properly) and they should point you to that without trying to confuse...

Sep 6, 2008 1:26 PM in response to -g

This idea of buying Spider3Elite it's main not x-rite suggestion. The only problem is that I'd like to test this device before paying for it. I've sent an email to local apple reseller who sells also X-rite an ColorVision products. Maybe I could test this device in shop before paying for it.

I'm really curios if I'l get any replay from X-rite. After this last email I sent couple of posts to both European and USA Support Departments but unfortunately now replay. I hope it's because of weekend. The only thing I could do now is wait, try to get Spider3Elite for testing and start looking for someone who'd like to buy my Eye One display....

Kurt Lang

Level 9

68,726 points

Sep 6, 2008 2:01 PM in response to R_Leszczynski

Your profiled monitor makes this differences visible. Your Laptop display, which is not a high end

wide gamut display, doesn’t cover 100% of Adobe RGB so the 100% blue of Adobe cannot be
displayed correct on your laptop"

What -g said. That is an excuse, and an extremely poor one from X-Rite. There is zero reason why your monitor, no matter what kind it is, can't be profiled to show pure blue as 0,0,255. Fer cryin' out loud, it's one of the patches the profiling software displays for the colorimeter to read. The Eye-One Display 2 was introduced not all that long ago. Even the initial models must support LCD displays.

As far as gamut? Well, yeah. Darn few monitors can display the Adobe RGB color space. EIZO has one that's claimed to cover the entire space. It also costs $5,000. If you really want a professional monitor that doesn't cost both arms and legs, LaCie has the 324. Covers 95% of Adobe RGB and 97% of ISO coated stock color. I've had one on order for a month or so now. Still waiting as NEC is having a hard time producing the screens fast enough. I went with the LaCie version of the monitor to get it with the hood.

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Color problem