Activesync, attachments do not download
Symptoms
When using an Exchange ActiveSync account, email attachments do not download. Tapping the attachment to start the download shows a spinning wheel which never stops.
We are running Exchange Server 2007 SP1 and ISA 2006 Firewall SP1, self issued certificate (Enterprise Root CA) on Firewall listner
We have Outlook Mobile Access working fine on multiple mobile clients (PocketPC and SmartPhone)
iPhone 3G, Firmware version 2.0.2
Installed Exchange profile and CA Root certificate on iPhone with Configuration Web Utility 1.0 (v100.22)
All mail, calendars, and contacts are syncing fine.
Attachments do not download!
Exchange Server IIS log shows
2008-09-05 20:42:03 W3SVC1 10.1.4.6 POST /Microsoft-Server-ActiveSync User=REMOVEDUSERID&DeviceId=Appl888318E2Y7H&DeviceType=iPhone&Cmd=GetAttachment &AttachmentName=RgAAAAA439shMIpOTrP2G4++jv/lBwBJLemy3AEPQpyRgqejwUWBAAAAAFMVAADi /xbM13CtRom2n2znSnOGABQCM5jMAAAJ:0&Log=V25 LdapC0_LdapL0_RpcC11_RpcL0_Pk0_Error:InvalidAttachmentName 443 REMOVEDDOMAIN\REMOVEDUSERID 10.1.4.13 Apple-iPhone/503.1 500 0 0
ISA Firewall log for iPhone:
Client Agent Authenticated Client Service Server Name Referring Server Destination Host Name Transport MIME Type Object Source Source Proxy Destination Proxy Bidirectional Client Host Name Filter Information Network Interface Raw IP Header Raw Payload GMT Log Time Source Port Processing Time Bytes Sent Bytes Received HTTP Status Code Cache Information Log Record Type Authentication Server Log Time Destination IP Destination Port Protocol Action Rule Client IP Client Username Source Network Destination Network HTTP Method URL Error Information Result Code
Apple-iPhone/503.1 Yes Reverse Proxy ISA02 mobile.ingen.net TCP Internet - - - Req ID: 0aa39976; Compression: client=No, server=No, compress rate=0% decompress rate=0% - - - 9/5/2008 20:51 0 32 221 477 500 Internal Server Error 0x40020008 Web Proxy Filter 9/5/2008 16:51 10.1.4.6 443 https Allowed Connection MOBILE 2007 32.139.79.19 anonymous External POST http://mobile.ingen.net/Microsoft-Server-ActiveSync?User=REMOVEDUSERID&DeviceId= Appl888318E2Y7H&DeviceType=iPhone&Cmd=GetAttachment&AttachmentName=RgAAAAA439shM IpOTrP2G4++jv/lBwBJLemy3AEPQpyRgqejwUWBAAAAAFMVAADi/xbM13CtRom2n2znSnOGABQCM5jMA AAJ:0 0xc00
ISA Firewall log for PocketPC:
Client Agent Authenticated Client Service Server Name Referring Server Destination Host Name Transport MIME Type Object Source Source Proxy Destination Proxy Bidirectional Client Host Name Filter Information Network Interface Raw IP Header Raw Payload GMT Log Time Source Port Processing Time Bytes Sent Bytes Received HTTP Status Code Cache Information Log Record Type Authentication Server Log Time Destination IP Destination Port Protocol Action Rule Client IP Client Username Source Network Destination Network HTTP Method URL Error Information Result Code
MSFT-PPC/5.1.2202 Yes Reverse Proxy ISA02 mobile.ingen.net TCP application/x-pkcs12 Internet - - - Req ID: 0aa39972; Compression: client=No, server=No, compress rate=0% decompress rate=0% - - - 9/5/2008 20:51 0 78 4998 517 200 OK. 0x40020008 Web Proxy Filter 9/5/2008 16:51 10.1.4.6 443 https Allowed Connection MOBILE 2007 75.193.88.115 anonymous External POST http://mobile.ingen.net/Microsoft-Server-ActiveSync?User=REMOVEDUSERID&DeviceId= 2F11BB1062154D984C0CD0BC55C64630&DeviceType=PocketPC&Cmd=GetAttachment&Attachmen tName=RgAAAAA439shMIpOTrP2G4%2b%2bjv%2flBwBJLemy3AEPQpyRgqejwUWBAAAAAFMVAADi%2fx bM13CtRom2n2znSnOGABQCM5jMAAAJ%3a0 0xc00
Has anyone got this to work?
When using an Exchange ActiveSync account, email attachments do not download. Tapping the attachment to start the download shows a spinning wheel which never stops.
We are running Exchange Server 2007 SP1 and ISA 2006 Firewall SP1, self issued certificate (Enterprise Root CA) on Firewall listner
We have Outlook Mobile Access working fine on multiple mobile clients (PocketPC and SmartPhone)
iPhone 3G, Firmware version 2.0.2
Installed Exchange profile and CA Root certificate on iPhone with Configuration Web Utility 1.0 (v100.22)
All mail, calendars, and contacts are syncing fine.
Attachments do not download!
Exchange Server IIS log shows
2008-09-05 20:42:03 W3SVC1 10.1.4.6 POST /Microsoft-Server-ActiveSync User=REMOVEDUSERID&DeviceId=Appl888318E2Y7H&DeviceType=iPhone&Cmd=GetAttachment &AttachmentName=RgAAAAA439shMIpOTrP2G4++jv/lBwBJLemy3AEPQpyRgqejwUWBAAAAAFMVAADi /xbM13CtRom2n2znSnOGABQCM5jMAAAJ:0&Log=V25 LdapC0_LdapL0_RpcC11_RpcL0_Pk0_Error:InvalidAttachmentName 443 REMOVEDDOMAIN\REMOVEDUSERID 10.1.4.13 Apple-iPhone/503.1 500 0 0
ISA Firewall log for iPhone:
Client Agent Authenticated Client Service Server Name Referring Server Destination Host Name Transport MIME Type Object Source Source Proxy Destination Proxy Bidirectional Client Host Name Filter Information Network Interface Raw IP Header Raw Payload GMT Log Time Source Port Processing Time Bytes Sent Bytes Received HTTP Status Code Cache Information Log Record Type Authentication Server Log Time Destination IP Destination Port Protocol Action Rule Client IP Client Username Source Network Destination Network HTTP Method URL Error Information Result Code
Apple-iPhone/503.1 Yes Reverse Proxy ISA02 mobile.ingen.net TCP Internet - - - Req ID: 0aa39976; Compression: client=No, server=No, compress rate=0% decompress rate=0% - - - 9/5/2008 20:51 0 32 221 477 500 Internal Server Error 0x40020008 Web Proxy Filter 9/5/2008 16:51 10.1.4.6 443 https Allowed Connection MOBILE 2007 32.139.79.19 anonymous External POST http://mobile.ingen.net/Microsoft-Server-ActiveSync?User=REMOVEDUSERID&DeviceId= Appl888318E2Y7H&DeviceType=iPhone&Cmd=GetAttachment&AttachmentName=RgAAAAA439shM IpOTrP2G4++jv/lBwBJLemy3AEPQpyRgqejwUWBAAAAAFMVAADi/xbM13CtRom2n2znSnOGABQCM5jMA AAJ:0 0xc00
ISA Firewall log for PocketPC:
Client Agent Authenticated Client Service Server Name Referring Server Destination Host Name Transport MIME Type Object Source Source Proxy Destination Proxy Bidirectional Client Host Name Filter Information Network Interface Raw IP Header Raw Payload GMT Log Time Source Port Processing Time Bytes Sent Bytes Received HTTP Status Code Cache Information Log Record Type Authentication Server Log Time Destination IP Destination Port Protocol Action Rule Client IP Client Username Source Network Destination Network HTTP Method URL Error Information Result Code
MSFT-PPC/5.1.2202 Yes Reverse Proxy ISA02 mobile.ingen.net TCP application/x-pkcs12 Internet - - - Req ID: 0aa39972; Compression: client=No, server=No, compress rate=0% decompress rate=0% - - - 9/5/2008 20:51 0 78 4998 517 200 OK. 0x40020008 Web Proxy Filter 9/5/2008 16:51 10.1.4.6 443 https Allowed Connection MOBILE 2007 75.193.88.115 anonymous External POST http://mobile.ingen.net/Microsoft-Server-ActiveSync?User=REMOVEDUSERID&DeviceId= 2F11BB1062154D984C0CD0BC55C64630&DeviceType=PocketPC&Cmd=GetAttachment&Attachmen tName=RgAAAAA439shMIpOTrP2G4%2b%2bjv%2flBwBJLemy3AEPQpyRgqejwUWBAAAAAFMVAADi%2fx bM13CtRom2n2znSnOGABQCM5jMAAAJ%3a0 0xc00
Has anyone got this to work?
iPhone 3G, Other OS, Exchange 2007 sp1 and iPhone 2.0.2