Previous 1 2 3 Next 383 Replies Latest reply: Dec 11, 2008 10:16 AM by skoobe20
sambeckett_ Level 1 Level 1
I just installed itunes 8 over my itunes 7 on Vista.

Now whenever I plug in my ipod nano, I get a blue screen death. 3 times so far. even if it is plugged in on boot, I get a blue screen.

Before itunes 8 I never seen a blue screen with vista since it came out.

Dell XPS 710, Windows Vista
Solved by Roy B on Sep 11, 2008 8:05 PM Solved
Please see this document for a solution:
iTunes 8: If Windows Vista displays a blue screen error message when connecting iPhone or iPod

Note that the version number for iTunes has not changed. It is still iTunes

Follow the steps in the linked document to remove Apple Mobile Device Support and iTunes and then re-download and reinstall iTunes 8, and that should resolve this issue.
Reply by jaredt112 on Sep 9, 2008 12:39 PM Helpful
I am having same exact problem, except it is with my iPhone.
Reply by jaredt112 on Sep 9, 2008 12:54 PM Helpful
I don't use any of those devices, and I tried to create a new account and the same thing happened.

The file causing the BSOD is usbaapl64.sys, and it happens when it is installing the device drivers for the iPhone.

All replies

Previous 1 2 3 Next