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Level 2

424 points

iTunes 8.0 - Genius - unknown error 4010

iTunes 8.0 gathers data about my music library well enough and sends it to Apple too; but then 10-15 seconds into "processing" by Apple, iTunes stops and reports that "Genius results can't be updated right now. An unknown error occurred (4010)." I thought it might be overloaded servers and tried several more times in the hope of squeezing my request in between those of everyone else; but that didn't work; plus if it were a server issue I'd expect to see postings here from others with the same problems, and I'm not.

Any thoughts about what the problem might be?

Dual 2.5Ghz G5, Mac OS X (10.5.4), 5 GB RAM

Posted on Sep 9, 2008 4:28 PM

Best reply

Trey Sullins

Level 1

5 points

Posted on Sep 9, 2008 4:38 PM

John,
You are not alone. Same problem here as well. I am wondering if 29GB of library has anything to do with it, or is it just 500K people hitting the servers as well. I have fond memories of the old days when there were less mac users... 😉

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167 replies

Benny976

Level 1

0 points

Dec 22, 2010 1:40 AM in response to John Dorsey

Hi,

i had the same problem and solved it.

The problem was a track that itunes couldn´t read.
If you delete this track, it works !

To find the tracks that can´t be read, you need a xml-validator and run your itunes library thru it.

I used this one

http://free.editix.com/

Just open your "itunes library xml"
Press the xml in the taskbar
Press the check document button
Delete all the red marked tracks

...and it should work !!!

Good luck

Benny

Jan 14, 2011 2:13 PM in response to Benny976

Halliluja! After 3+ months of trying this latest trick did the job - thanks! 😉

iTunes 8.0 - Genius - unknown error 4010