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iTunes 8.0 - Genius - unknown error 4010

iTunes 8.0 gathers data about my music library well enough and sends it to Apple too; but then 10-15 seconds into "processing" by Apple, iTunes stops and reports that "Genius results can't be updated right now. An unknown error occurred (4010)." I thought it might be overloaded servers and tried several more times in the hope of squeezing my request in between those of everyone else; but that didn't work; plus if it were a server issue I'd expect to see postings here from others with the same problems, and I'm not.

Any thoughts about what the problem might be?

Dual 2.5Ghz G5, Mac OS X (10.5.4), 5 GB RAM

Posted on Sep 9, 2008 4:28 PM

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Posted on Sep 9, 2008 4:38 PM

John,
You are not alone. Same problem here as well. I am wondering if 29GB of library has anything to do with it, or is it just 500K people hitting the servers as well. I have fond memories of the old days when there were less mac users... 😉
167 replies

Sep 15, 2008 1:11 AM in response to John Dorsey

hey guys, just thought I'd let you know that the xml validator did in fact work. although it only saw one of the character errors. I also found a couple myself that it didn't pick up, whether or not i needed to fix them I don't know but the way I found them was by going through my artists on my iPod touch and anything that has an invalid character string will have a square in front of the artist name. i fixed these, deleted the genius and extras.itdb files and restarted iTunes and genius works like a charm now!

Sep 15, 2008 3:56 AM in response to Bertg

Nice one - thanks - working here too. For anyone in a windows environment - there is a free tool downloadable called cooktop that is a simple to install xml validator and found the offending song in my library in seconds. Bertg - you now have the claim to fame of being smarter than Apple's Genius! Fair play to you!

Sep 15, 2008 5:26 AM in response to John Dorsey

POSSIBLE SOLUTION FOUND
At least that worked for me : after searching through the entire discussions I found one possible explanation being that iTunes Servers reject malformed XML files that contain invalid characters (non UTF-8, whatever that's supposed to mean anyway... not an encoding buff lol)
*Follow these steps if you have the 4010 error* :
1- Find your iTunes Music Library.xml file -know where it is cause that helps 😉 It is usually located in the iTunes folder....
2- Find some way to validate the XML file by checking it against XML standards. Some online sites do that : http://www.w3.org/2001/03/webdata/xsv or http://www.validome.org/xml/
I did it using Xerlin (download it at http://www.xerlin.org/) -> before showing you the XML infrastructure, it basically scans through the file to check for errors or invalid characters. It will give you a line number and column number
3- Go to the aforementioned xml file and open it using an xml editor (I use Portable Notepad 2), go to the line and column
4- You'd probably find some weird character that looks like a square in the filename or song title etc... Look for the line that gives you the path to the file on your computer
5- Edit ID3 Tags for your mp3 file (I used MP3TagTools 1.2 because the weirdo character wouldn't appear in iTunes in any field !!!!) - check that both ID3v1.1 and ID3v2.x tags are edited and formated in the correct way
6- If that works, go to iTunes 8, add Folder, it will scan your folder and correct the library
7- Try the Genius process.
Should work. Of course there might be more than one file that has corrupt characters so double check if you're not sure.
IMPORTANT : editing the iTunes XML file directly won't work : every time you add files it'll return to the wrong tags and Genius will be broken...
Hope that helps.
*Let's Rock* they say

+Of course that would mean that contrary to what's thrown around the 4010 error is not related to server overload+

Sep 15, 2008 3:43 PM in response to since78

Also, I found the itunes.xml and used Validator which gave me this:

/Users/briangossett/Music/iTunes/iTunes Music Library.xml...
:382276: parser error : Char 0xFFFE out of allowed range
<key>Name</key><string>ï¿¾åœ€æ €æ”€æ¸€â€€ä¤€â€€ä˜€æ„€æ°€æ°€â€€ä¤€æ¸€â€€ä°€æ¼€
^
:382276: parser error : internal error
<key>Name</key><string>ï¿¾åœ€æ €æ”€æ¸€â€€ä¤€â€€ä˜€æ„€æ°€æ°€â€€ä¤€æ¸€â€€ä°€æ¼€
^
:382276: parser error : Extra content at the end of the document
<key>Name</key><string>ï¿¾åœ€æ €æ”€æ¸€â€€ä¤€â€€ä˜€æ„€æ°€æ°€â€€ä¤€æ¸€â€€ä°€æ¼€

So now how do I find which freaking file it is to fix the id3 tag. You guys are giving such vague instructions. Be more specific on your methods please. Thanks you!

iTunes 8.0 - Genius - unknown error 4010

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