Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

spm71 Author

Level 1

14 points

iPhone won't play music that was bought on old iTunes account.

Gang,

My iPhone will only play music that was purchased with my current iTunes account. The older iTunes account songs will appear to play however no audio is heard on my iPhone. I can play the same songs perfectly fine on my laptop through iTunes and both accounts are linked to the system that I am syncing from. Any ideas? I have the latest software for both my iPhone and iTunes. I have tried removing my play lists and re-syncing & I have even been able to manually play songs off my iPhone with the old account through my computer... I just can't play the songs that were purchased with my former iTunes account on my iPhone... HELP

Thanks,

S

MacBook, Mac OS X (10.5.4)

Posted on Sep 10, 2008 12:05 AM

16 replies

Peter W.

Level 1

35 points

Sep 24, 2008 9:03 PM in response to TigerHero

Ok, what worked for me was:

1. In iTunes store, make sure I was logged in with my CURRENT active account.
2. Remove ALL my music from the iPhone - by syncing "nothing" (uncheck all playlists in the Music tab).
3. In iTunes, DEAUTHORIZE this computer.
4. REAUTHORIZE this computer.
5. Re-select the playlists and songs I want to sync to the iPhone.
6. APPLY changes (SYNC) iPhone.

This solved my problem of some music not sounding, including the ringtones built upon those songs that were not sounding.

iPhone won't play music that was bought on old iTunes account.

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up