Intermittent send failure using GoDaddy POP account.

Thanks for this update note!

We are using Windows VISTA SP1 and Windows XP SP3 with Outlook 2003/2007 and Thunderbird in our small office to receive our email from GoDaddy email server.

Do the changes you implemented apply to our setup as well... ?

We were told by GoDaddy Tech that our router firewall was blocking the GoDaddy email server (even though we had the router firewall off) but found that by placing the GoDaddy email server IP Range into our router Inbound Filter as 'Allowed' we are able to get our emails.

Do we need to continue doing this... ? Thanks for your help.. 🙂

Not to jinx things- but, fwiw- my email has worked great today- slower at times- but, no errors.

Yes, I can also say that in the last two days or so (is that when Godaddy implemented some change?) I have had no SEND problems, no need to open the outbox and resend, etc.

btw, I was trying to get this escalated within Godaddy - I posted on comment on Bob Parsons blog. Hopefully they were already working on it at that time (about 4 days ago).

Wonderful news. Thank you!

Wow, I hope this is truly fixed. If it is, it is just in time. I was planning on making the switch to another provider next week!

I have learned something about the value of the 800 number support, though. GoDaddy support has consistently insisted my ISP was at fault, even though I have the problem from various mail clients at home AND on the road (different ISP's.) In other words, I have been paying so that they can tell me it is not their fault.

Anyway, crossing my fingers.....

Props to Godaddy for fixing whatever the problem was. 3 or 4 days now with no send errors from PCs/ Macs/ dsl/ cable/ any of my email clients. All working great. Hopefully they keep doing what they're doing.

btw- did they ever acknowledge what the issue(s) was?

What you've described is not related to the recent changes. Though we can't be familiar with the specifics of your network, we expect that any such changes would still be necessary if they were before. Of course, if anything has changed and you discover problems, we ask that you contact our support teams for assistance.

these quotes from godaddy are worse than government spin!
Update...
After enduring 1and1's philipino tech support that could do little more than read a script...
and their lack of fantastico scripts I left.
I am now a happy camper at hostgator with consistently blazing fast pick up and sending of all emails.
I moved 10 domains and 4 blogs - it was worth it.
Can't believe I put up with this problem for so many years.

My problems with email have vanished. I have had nothing but positive experience with tech support from Godaddy on a variety of hosting issues, so I am very happy to see this one nagging problem fixed. Hopefully the length and depth of this very thread here was a factor in helping Godaddy devote the necessary resources to investigating and fixing this.

Props to GoDaddy is a load of crap... I have been dealing with this issue for over 6 months, tried everything and virtually lost an entire day today because I am totally fed up with all of it... Even now, after spending the last 45 minutes reading this entire discussion, still not working (at 8:45 EST)... They haven't fixed a thing...

Anybody who wants to take the time to really read through this thread will see one major theme throughout. It goes kinda like this...
Something happened! I think it's fixed! Oh....sorry - spoke too soon.
There is more than enough evidence in this thread that this problem is most likely not the fault of the end user's system.

To me, it's very simple...it reminds me of of 1990-1992 - back when we were just starting to get on the Internet and modem speed was around 14.4. So many problems back then especially caused by massive overselling of modems. But any time you tried to confront an ISP about speed problems etc, they virtually always said it was something on your end.
They didn't care if I called up and creamed at them. They didn't NEED to care.
Seems like a very similar situation here with godaddy - at least to me.

Hostgator is excellent...great tech support...I moved 4 websites and a collection of domains in two days...everything is fine...and most importantly - my emails NEVER do anything except arrive or depart and I must say...they come and go faster with hostgator than any place that's handled my email in 19 years.

Why don't we all decide to think REALLY different?

What would happen if every single Mac user that's experiencing this problem...
just simply left godaddy?
Just said no!
What if we all just put an end to all this and gto our life back?

Godaddy doesn't care about you.
They don't care about your complaints.
They don't care period.
Why?
For now...they don't NEED to care.
But you do.
It's your email.
So why not just drop them and say goodbye?

When I look at all the time and energy
that I and others have put into this problem...
I had to ask myself why?
Why was I holding on and constantly either trying to fix this
or hoping that THEY finally would?
For me, it was simply laziness.
I didn't want to make the effort and try and find something better
and then do what I believed it would take to make it better.
But as Life almost always shows...
anticipation was for worse than reality
and the move was really easy.

While it seems to be fixed, I have to agree with Michael. I spent an insane amount of time trying to fix this.

But now that the problem seems to be fixed, GoDaddy is not acknowleding it ever existied (I am not a Mac user, but had the same problems as others in this thread.) Looking though my email folder, I find almost a dozen different messages where GoDaddy says it is not their issue and attempts to close the ticket. Really gets my blood boiling.

I used to feel that the paid email was important for my business, since it guaranteed 800 number support. Boy was I wrong. I was paying so that people could tell me I was wrong as often as I felt like calling them.

Although working now, I am still planing to change my mail provider. That will also make it easier for me to endure the superbowl and their sexist commercials, knowing that I am no longer supporting that company.

Actually, GoDaddy did acknowledge the problem - see the post above by godaddyguy. Whereas, I am equally dismayed that GoDaddy tech support simply gave us all the brush-off and dismissed our complaints for so many months, I am pleased they finally took it seriously, found and fixed the problem. I just hope they learn from this and will not be so quick to dismiss complaints from so many people having the same problem.

They only acknowledged it for OS/X mail clients.

I, and many others, had the problem on other mail clients. I had it on Outlook 2003, Outlook Express, and I even tried thunderbird -- all under windows.

I have also been following a similar thread on BroadbandReports.com, where many non-Apple users had the problem. We have all been told repeatedly that there is no GoDaddy problem.

The recent GoDaddy acknowledgement was limited to OSX mail clients. Despite this, it seems to have been fixed -- for Apple and Windows users alike. I am knocking on wood that it remains corrected long enough for me to find the time to change providers.

As a small business owner, this support was unacceptable. It would be irresponsible for me to hope that something like this will not happen again.

I use go daddy for one of my clients who has a jewelry site...lets just say never will I personally use their system. I use 1and1.com and though I have had some folder issues I can say that I have been able to resolve most of them myself. Though all these technical support numbers now lead to remote locations where language is certainly an issue. Try explaining to either company that you need a different folder structure in order for your rss to work correctly and it's like asking them to solve the mystery of life....dead air and plenty of um huh and sir please wait while I ask someone else.