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Intermittent send failure using GoDaddy POP account.

I receive my email through MobileMe, but send using my domain host, GoDaddy, because MobileMe won't let me use my Jacquie@TonalVision.com email address. For months now, ~25-30% of my emails hang up when they are being sent and after a while I get a message that the server has timed out. Typically, all I have to do is click on the message in my Outbox, and send again, and it goes out fine. This is usually just an irritation, but occasionally an important message doesn't get sent on time because of the disruption.

I've checked with GoDaddy and my settings are all OK. They said it may be an issue with my software, security settings or ISP (Comcast cable). Any suggestions?

2 x 3 GHz Dual-Core Intel; 4 GB memory; late 2006 model, Mac OS X (10.5.2)

Posted on Sep 11, 2008 7:44 PM

124 replies

Mar 23, 2009 4:33 PM in response to arnaldo depaula

I understand.
I lasted 6 days at 1and1.
I have always boycotted companies who outsource their tech support.
This was the one time broke with my code.
Total regret.
By the fifth day, I had put all projects on hold
and I spent the whole day researching webhosts.

I found many very positive postings that were clearly not
just hype written by affiliates.
Then I made sure to call tech support BEFORE I called sales.
Fantastic.
All North American college educated etc.
I switched.
The instant phone help at three moments was more than worth
the 2.00 more a month I am spending now.

Thanks to hostgator...
my email comes and goes
at a blazingly fast speed...
their control panel is excellent...
I am happy as a pig in...
well...you get the picture.

Also...if you have any interest in blogging...
get out of godaddy.
They don't offer fantastico scripts.
I loaded word press into a domain and then uploaded a theme
in less than 10 minutes.
I have no affiliation ($$$) with hostgator.

Mar 24, 2009 6:41 PM in response to arnaldo depaula

arnaldo depaula,

Sorry that you had trouble. We're proud of our 24/7 support, but, if you're not getting the attention you deserve as our customer, email me.

Mar 25, 2009 4:45 AM in response to GoDaddyGuy

Dear Godaddy's Guy...
If you are willing to read ALL the posts on this thread,
that might wake you up to the fact
that the tech support division of the company you work for
does not deserve the pride you refer to in your recent post.

It's all well and good to offer tech support
twenty four hours a day seven days a week.

However, on behalf of all of us
who have endured this situation for way too long...
let me remind you that that same tech support
refused FOR YEARS
to be held accountable for something
that was and is clearly their company's creation.

Godaddy stayed in denial of this problem
even after countless Mac users
wasted a LOT of their valuable time
impeccably spelling out what the problem is.

Look...
The world is filled with bad customer service
and I really don't mean this to just be a rant about that.

But if there's one thing
that godaddy showed a lot of mac users over the last few years...
it's that godaddy has absolutely no idea
how to THINK DIFFERENT
at times when they desperately need to!

bman2009

Level 1

0 points

Apr 10, 2009 9:13 AM in response to Ron Taylor

I am pleased to say that it is no longer with a sense of dread that I push send from Mail or on my iPhone as it appears that GoDaddy has indeed solved the problem. Actually, I noticed that it seemed to behave better a few days ago, which is what led me to check into this string for an update and it appears that my improved experience is based on something concrete. THANK YOU!

While unhappy with the experience (nearly drove me to hurl things), I understand what happened with GoDaddy (I have many pay accounts with them)... The first-line customer supporters just took calls, played interference while GoDaddy figured out the issue behind the scenes. As a customer support strategy, I get it - keep everyone at bay until you know what's wrong and then you fix it and apologize. Of course, it seemed to take a long time for the problem to filter high enough up the chain for any real action to be taken, but I get it...

On to the next problem, right!

Message was edited by: bman2009

Intermittent send failure using GoDaddy POP account.