Previous 1 10 11 12 13 14 Next 572 Replies Latest reply: Oct 26, 2008 8:46 AM by Brett L Go to original post
  • psywzrd Level 1 Level 1 (0 points)
    Add me to the list of people having email problems. I have my gmail forwarded to my .me account and my emails are supposed to get pushed to my iphone. That happens so infrequently that I have to remember to manually check for emails. It's amazing that so many people are reporting this but Apple claims to know nothing about it. I hate to say it but I never had this problem on any of my WM devices. I love my iphone and don't want to go back to WM but if Apple can't get their act together and get the most basic functions working reliably, that's exactly what I'll do.

    Message was edited by: psywzrd
  • Mikeruoc Level 1 Level 1 (0 points)
    Add me to the list. Gmail will not fetch no matter what I do. Have to open the app to get Gmail.
  • Julie O Level 1 Level 1 (115 points)
    There are several hundred threads about the "mail falling asleep" issue around the web. I don't think anything is "due to the fault" of any gmail IMAP or any other POP account. Instead, we all are having the same issues.

    I noticed this immediately when the 2.0 firmware was released and it has never changed since. I am surprised other people are saying that it worked flawless on 2.02 but not with 2.1?

    On my particular phone I have 2 POP3 and one Exchange account. I have just resorted to the fact that when I don't get email pings for about 2 hours and the spinning ball does not spin next to the E or 3G icon, I reset it. Like other people suggest, go into mail and then hold down the home key for 10 seconds. All of a sudden I get email again!

    //Cheers
  • Frank Malloy Level 2 Level 2 (350 points)
    I just had an appointment with a "genius" yesterday and they had not heard of any issues with email fetch after the 2.1 update.


    Employees of almost every company are almost always directed to say they have never heard of a particular issue, even if they spent the last three weeks fielding calls about it. This is standard practice.

    I suppose the motivation is that only the execs and PR folks should be reporting major issues so they can carefully control the messaging.
  • Liquid Stereo Level 1 Level 1 (0 points)
    I wish I could return my iPhone and get my money back.
    I just got off the phone with Apple Support and the person basically told me that I would be charged for a new phone if a new one is needed because I'm three days out of the 60-day period.
  • psywzrd Level 1 Level 1 (0 points)
    Why not buy some insurance through SquareTrade or something?
  • Matt Werline Level 1 Level 1 (0 points)
    Ever hear of the saying "the squeaky wheel gets the grease?" As someone else pointed out Apple failed to address the DNS flaw in OSX that had been well publicized for many months.. In which every other major vendor had already addressed.. It was not until a handful of articles came out in the press critical of Apple for not fixing the problem, was it finally addressed.. In fact it wasn't till 2.1 that the very same DNS flaw was corrected on the iPhone!

    The fact of the matter is, if people aren't complaining about it, not pushing Apple to fix it (or whining as you put it), it gets pushed down on the priority list..

    We all have paid good money for this phone, and are paying good money for our service.. Right now I'm not getting my money's worth.. Either Apple needs to fix ASAP or start cutting checks for people's phone bills.

    Some of the frustration could be lessened if they would just post here and let us all know what they are doing to address this issue, when it will be fixed, ect... That's kind of customer service 101. Getting it second, third, forth hand is not the same as someone from Apple directly addressing it.
  • Gregory Vernon1 Level 1 Level 1 (0 points)
    I'm having the same problems plus all kinds of new ones - mail not sending, the spinning wheel, mail forgetting messages I've already downloaded & deleted then re-downloading them as new & unread. Yes, like others, I had a Genius appointment in which the Genius told me to my face that he's never heard of this. His solution, here, you can have it for free:

    He says it may not work to just do the update. He says you should probably wipe the phone clean and start from scratch as if it were a brand new phone. Install the 2.1 as if it's being installed for the first time. Everything fresh.

    BTW, I have loved my iPhone, but I am learning to hate it. I'm trying to love it but it's turned a corner now to where it's making my life harder, not easier. I might recommend against purchasing one right now if you haven't yet. It's working more poorly as the weeks go on - and by that I mean my service is revealing more and more dropped calls and the device itself involves a huge amount of re-booting, re-starting, re-downloading, re-syncing, etc. etc. It's a huge, uninvited time suck - time I never wasted on my Palm Treo. Sorry, but that's the truth.
  • Gregory Vernon1 Level 1 Level 1 (0 points)
    Genius appointment result: yes, you should wipe out your phone and start fresh. Treat it like it's brand new, start clean, or you will see problems continue. Pass it on.
  • Frank Malloy Level 2 Level 2 (350 points)
    He says you should probably wipe the phone clean and start from scratch as if it were a brand new phone. Install the 2.1 as if it's being installed for the first time. Everything fresh.


    I don't trust this boilerplate, all-else-fails, drastic solution unless I hear from people that it's working solidly and reliably. And I do recall reading postings where folks have already done this and it has not solved the issue.

    If you do this and it works, continue testing it throughout the day. I found a solution which seemed to work, but some time later, it was back to failing to check mail.

    And, this is happening for push as well as fetch. I get no mail checks unless I do it manually.
  • Liquid Stereo Level 1 Level 1 (0 points)
    I don't understand how Square Trade will help me.
    Anyone know how/if the iPhone can be returned to Apple and escape from the AT&T contract? The phone is 62 days old.
  • psywzrd Level 1 Level 1 (0 points)
    The reason I recommended SquareTrade is because you sounded like you might want to get a new phone. If you have a SquareTrade warranty with the accidental damage coverage and you drop your phone or something, you can get it replaced. Maybe you get real frustrated one day and throw your phone against the ground and it shatters into a million pieces. It would be nice to have coverage in that case and their coverage is very reasonably priced, especially when you compare it to how much you would pay through your carrier. The only thing it doesn't cover is if you lose the device completely.
  • Liquid Stereo Level 1 Level 1 (0 points)
    Ah... I hear you. The "new phone" was the idea of the Apple Support person on the phone. I'd like to get out of the whole iPhone experience.

    Cheers!
  • psywzrd Level 1 Level 1 (0 points)
    My best suggestion is to pay close attention to your bills. If they make any kind of material change to the contract (increase fees, text messaging rates etc.), you can cancel your contract without paying the ETF.
  • reb30 Level 1 Level 1 (0 points)
    I am having this problem and have just spoken to the online MobileMe chat thing, and he said that the engineers are working on it. Hmmm
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