Trouble Installing HP Photosmart C4480 Series

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Level 1

0 points

Trouble Installing HP Photosmart C4480 Series

Hello, I just purchased an iMac yesterday and I want to set up my printer, but I don't think the installer is working correctly. I am trying to use the Setup Assistant, but my device won't show up.

On the first screen after the introduction-type thing, the printer doesn't show up at all. So I clicked "My Device is Not Listed" in the bottom left corner. Then I click Continue and my printer shows up, so I click on it and then click Continue again.

After doing that, nothing shows up and after about two seconds I get an error message with "If your device is not listed, it is not supported by this installer. Please visit the HP website to download an installer if one is available."

So basically my computer doesn't know that I have a printer hooked up and I am unable to install the software that came with the printer in order to remedy this problem.

My printer is completely connected with a USB cable and it is turned on. I'm getting really frustrated because I'm a first-time Mac user and I have no clue what I could be doing wrong.

If I need to be more detailed please let me know - this is a fairly desperate situation.

Mac OS X (10.5.4)

Posted on Sep 15, 2008 6:15 PM

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Answer 1

greg sahli

Level 7

25,508 points

Sep 15, 2008 8:14 PM in response to langhorne10

You haven't said, so I ask...
Do you mean you are trying to install software from a CD?
There is/are software updates available using "Software Update" that include a newer version driver for your printer. Try that.

http://www.apple.com/support/downloads/hpprinterdriver111.html
http://docs.info.apple.com/article.html?path=ServerAdmin/10.5/en/c7os4.html
http://support.apple.com/kb/TS1912

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Answer 2

Sep 21, 2008 1:42 PM in response to greg sahli

it's as if i wrote this question. i am experiencing this exact problem.

following your suggestions...
software update says all my software is up to date. i have downloaded the update from hp.com
i have disconnected the printer vis usb and pluggeed it back in.

i am still getting the "if your device is not listed it is not supported by the installer" message.
is there something i am missing? i cannot believe how difficult it is turning out ot be to install this thing.

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Answer 3

Oct 8, 2008 5:22 PM in response to cleopatress

I had the same problem. It happens because the printer goes in standby during the setup and the Mac can't see it. Click the "ok" button on the printer t bring it back to life and it will appear again in the list of devices you wish to install. That did the trick for me 😉

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Answer 4

hanleyk

Level 1

0 points

Oct 18, 2008 9:51 AM in response to langhorne10

I'm having the exact same problem.
"if your device is not listed, it is not supported by this installer"

1. Hooked up and turned on HP Photosmart C3180 to my Mac OS X 10.4.11
2. Downloaded HP Installer_PSC3100v9.7.1.dmg from HP site.
3. Installed HP Software
4.Ran HP software

When asked to select device, there was nothing to select. clicked on "device not listed" checkbox.

got this:

"if your device is not listed, it is not supported by this installer"

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Answer 5

Nov 15, 2008 6:14 AM in response to langhorne10

Have you found a solution. I have the EXACT same problem. Please HELP

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Answer 6

JustMe88

Level 1

0 points

Nov 24, 2008 3:12 PM in response to shreenadoshi

I have that same exact problem. But I have an HP Photosmart C4280 and I just upgraded my MacBook to Leopard 10.5.4. My printer and computer will not work with one another. Any body have any ideas?

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Answer 7

PG MAC

Level 1

0 points

Nov 30, 2008 2:56 PM in response to langhorne10

I also have an HP c4480, and the the hp setup wizard produced the same error as the previous user. Device not listed. I have downloaded the latest driver and the latest version of the software from HP.

The device printed right out of the box, but nothing else works. Does anyone have any idea how to get the setup to work or get the other functions working?

Thanks

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Answer 8

ladines

Level 1

10 points

Dec 9, 2008 7:31 AM in response to langhorne10

Here's what worked for me when I had the exact same problem (i.e. installed software but driver could not find device):

1. Unplug and then replug USB cable (just in case)
2. Open Macintosh Hard Disk on desktop and double click applications
3. Double click Hewlett Packard folder
4. Double Click Device Utilities
5. Double click HP Set up assistant icon
The registration window opens as before *but this time* recognizes device right away (including serial number!) and driver installs

No idea why this worked for me but it did.

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Answer 9

Feb 7, 2009 6:13 PM in response to langhorne10

I just bought a brand new MacBook. It came with an HP Photosmart 4580 printer. I have the same problem listed below. the installer or HP assistant doesn't recognize the printer. mac says call HP but they're closed. I've installed the CD that comes with the printer as well as downloaded the software for the 4580 printer. Could this be an old or obscure printer that the apple store is trying to unload? I bought Mac so things would work and work simply.

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Answer 10

Mar 5, 2009 12:04 AM in response to mike03948

I am also having the exact same problem. I've retried the cd, I've downloaded the drivers and software from the website, I've awakened it from sleep and used the set up assistant in the applications folder. I have the most current software updates. Nothing works. I have a 16 page paper to print and it would be nice to use my own printer.

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