Joseph,
Thanks for your positive post. I am glad to hear your good experience with the support. I have also had my goods and my bads with support. Overall I am most pleased with these forums. Although they can't send new product or fix most hardware in the forums, they seem to help the most. People like me will post little things (tips) they have learned with a product (like using the socks) that alot of people think at first are stupid but later on prove usefull. Then you have the level 3,4,5 posters that fix all the problems that people like me screw up on their computer (these people are awesome!). Last of all you have the people that complain. I have done my fair share of it expecially with the nano vs camera connector. But if it wasn't for people complaining their wouldn't be a new nano coming to your probley. I also wouldn't have known to be aware of the scratching issues. Although I have not had that problem doesn't mean I couldn't.
People also do have to realize you see alot of negative's in these forums, but thats because this is where people learn to go if they have problems. Its not a chat room. Apple sent out a whole lot more nano's then the post's upset here with them. Even if there was a thousand or two posts on scratched nanos, thats nothing compared to how many people didn't post. I believe the 1% you are refering to is also 1 tenth of 1 percent refering to the cracked screens, not the scratching. As far as I know apple claimed this is the same material that they used with the fourth gen ipod and its not defective. Again though I am not defending apple as they should replace any products that are truly defective.
As far as the pledge wipes...I have never gone that far. I just use the ipod sock to wipe mine off. I know it seems rough but it works for me with no scratch's. I have also never even dreamed about buying a black ipod. Although they look awesome and apple puts them out, black anything scratch's easy. We all know that. If you bought a white car and a black car which one are you going to drive through a rough car wash or drive down a dusty road. Once you do are you going to demand a refund. I just meaning you find life easier with light colored products. Black products require entirely too much care for me.
Again the purpose of this post is not to disagree with anybody who has had scratching issues. Hopefully mine doesn't end up that way anytime soon.
Speaking of complaining this article and the interpretation of their poll in this article are driving me nuts.
http://applexnet.com/index.php?name=News&file=article&sid=1607
maybe its just me?