Level 1

9 points

10.5.5 Update stuck - is it worth all the trouble ?

I have just downloaded the latest update ( 10.5.5 ) and then rebooted my iMac , next the software Update
box appeared on screen as usual, saying .. Installing 1 item , configuring Installation .
Then the Blue progress bar started to move to the right , went about 1/4 of an inch and stopped there, I left the iMac running for Two hours and the progress blue bar had not moved. I then turned off the iMac , re booted , re connected to the internet , clicked software up date, the 10.5.5 update was shown again, I then clicked to download this update, then the do you want to shutdown now notice appeared, so I shutdown again and the whole same process started again as before . So basically It seems that the update 10.5.5 has been downloaded onto my iMac, but gets stuck on the .. Installing 1 item - configuring Installation part.

I have gone through the Zap PRAM and Repair Permission , but that seems not to have resolved any thing
I did un plug any external USB items while the - Installing 1 item - configuring Installation part was in operation.

and Ive gone through the Apple web page ... Mac OS X 10.5: Troubleshooting installation, startup, and login issues , ..... but cannot see any thing that relates to my problem

I have had a long look through this forum for an answer , but no luck yet only,other people with different 10.5.5 update problems.

I only have a dial up internet connection which makes this large update a pain in the backside to do, so If I have to re install this 10.5.5 update again its going to drive me back to drink .

Other that that the iMac is running fine.

Should I have waited a bit longer before trying to update to 10.5.5 , it it really worth all the trouble ?

I am fairly new to Apple Mac's and I never thought that there would ever be a problem with a simple update
to my first ever Mac , a bit disappointing really .

so any help would be most appreciated which hopfully will re boost my confidence in the whole new Mac experience

Thanks

iMac 24 inch 2.8, Mac OS X (10.5.4), My First Ever Mac

Posted on Sep 22, 2008 6:04 AM

45 replies

R C-R

Level 6

17,794 points

Sep 23, 2008 3:37 AM in response to b4g

b4g wrote:
And is it just me, or does 10.5.5 actually run slower than 10.5.4?

If anything, my Macs run slightly faster after the update. I suggest you read the troubleshooting article previously mentioned in this thread & take the steps it mentions to resolve your problems. If that doesn't help, try starting your own thread. Each situation is different & it becomes very confusing to try to help more than one user in the same thread.

redstain Author

Level 1

9 points

Sep 23, 2008 6:14 PM in response to R C-R

Well Ive found an internet cafe that has an ADSL connection, but they only run PC's , is it ok to download the 10.5.5. Update from a PC and then install it on a USB thumb drive , then transfer the Update from the thumb drive to my iMac , is there any thing I should know or follow , doing it this way ..?

redstain Author

Level 1

9 points

Sep 24, 2008 6:23 AM in response to redstain

Any one Please

R C-R

Level 6

17,794 points

Sep 24, 2008 6:58 AM in response to redstain

Downloading the file to a PC should work, but remember that your Mac must be able to recognize the thumb drive's format to read files from it. You might do a test run with some small files first if the cafe charges by the minute, or convince someone to do this for you if you don't want to commit to a larger fee without knowing if everything is configured properly in advance. (Maybe trade a few minutes for a cup of coffee or something?)

Aside from that, the only thing you need to know is that you should not attempt to manipulate the dmg file on the PC other than to do a copy to the thumb drive.

Disclaimer: I have not tried anything like this myself & do not use PC's on a regular basis, so I cannot advise you on how to use PC download software & may not know about some quirk(s) that could cause you problems.

redstain Author

Level 1

9 points

Sep 24, 2008 7:23 AM in response to R C-R

R C -R Thanks again , its appreciated , I was hoping that all I had to do was go into the Internet shop , insert my 2 GB Thumb Drive on the PC, and download the Update to it, The USB Thumb drive I am intending to use is at the moment formatted as MS-DOS ( FAT 16 ) do you think this format will be OK to use and the Mac will recognize the downloaded info ? . The cost for using the Internet ADSL PC is $ 1.17 per Hour . Thanks

Sep 24, 2008 8:36 AM in response to RodneyW

Hi,

I'm having a similar problem with my Macbook. Last night, it said that it had downloaded some software updates (10.5.5 included) and was ready to install. I clicked the "install" and it gave me some percentages. Afterwards, it said "Running Install Script", and the blue status bar had only gone maybe 10% of the way. I went to sleep and left it running until this morning (8am) but it was still stuck on the same screen as I had left it last night, so I shut off my computer manually. I went to check the "About this Mac" and found "System Version: Mac OS X 10.5.5 (9F33)". I went to the Library and there was no Packages folder, so am I safe to assume that it installed correctly?

Sep 24, 2008 8:43 AM in response to aznchiq723

I just went to System Preferences-->Software Update-->Installed Updates and the 10.5.5 wasn't there. I assume it should be there since the 10.5.4 update is in there. Does this mean I have to download/install the update again?

R C-R

Level 6

17,794 points

Sep 24, 2008 9:35 AM in response to redstain

So is the thumb drive recognized by your Mac? Can you transfer files to & from it now? If so, I think you should invest a few dollars in time at the cafe & give it a shot.

redstain Author

Level 1

9 points

Sep 24, 2008 9:43 AM in response to R C-R

Hi R C -R , yes the iMac does recognize the USB Thumb drive, and ive been able to transfer from it to the iMac, as you say , time to go and have a play with the PC's at the internet shop - Thanks for all your help. I will of course let you know how things turn out.

redstain Author

Level 1

9 points

Sep 24, 2008 9:47 AM in response to aznchiq723

Hi aznchiq723 , This is how I found that my 10.5.5. update had in fact been corrupted , I looked in

Macintosh HD > Library > Updates > Mac OS X Update > Packages > and here it should show you if you have downloaded the Update ( well it did for me )

Sep 24, 2008 11:08 AM in response to redstain

Hi redstain,

Thanks for replying! I checked the Packages folder and it shows 2 items; "MacOSXUpd10.5.5-10.5.5.dist" and "MacOSXUpd10.5.5Patch.pkg". I'm just confused because on the "About this Mac", it shows that my computer is now 10.5.5, but on the Software Update-->Installed Updates, it doesn't show 10.5.5. What does this mean?

Doye

Level 1

20 points

Sep 24, 2008 3:14 PM in response to redstain

Redstain. I have the exact problem you are experiencing. I also have an intel iMac 20 in. The downloaded file is there. You have to reconnect to apple server and when you get the option to restart to install click "Not Now". Under Edit I believe you would see Download, Download and Install or install. Choose Download only. The file would then be saved in your Download folder. I got the file. 321 MB and burned it on a CD. I tried to install it from the CD and the same thing is happening. I waited for approximately 12 hours and it stayed on Configuring Installation. Did you add any none apple memory to your system? I had put in a piece of Crucial memory. Maybe that is my problem. I am checking further.

nerowolfe

Level 6

13,090 points

Sep 24, 2008 3:46 PM in response to aznchiq723

Software updates only shows the automatic updates.
If you did a manual DL and install, it won't be there. That's normal.

redstain Author

Level 1

9 points

Sep 24, 2008 11:24 PM in response to Doye

Hi Doye , I think my problem may be a little different to the one you have, due to my very slow dial up internet connection when I downloaded 10.5.5 , my internet connection dropped off, and was reconnected and the download continued , then when I tried to install the completed update .

The Blue progress bar started to move to the right , went about 1/4 of an inch and stopped there, I left the iMac running for Two hours and the progress blue bar had not moved.

I finally track down the update by looking in ... Macintosh HD > Library > Updates > Mac OS X Update >
and I notice that the download update was was not the correct size ( too small) , may be due some how to when internet was interrupted and re connected and the download was continued . so I deleted the download file , and I now can again download the 10.5.5. update , which I could not due before due to the sticking Installing 1 item , configuring Installation part, so now Ive removed the corrupted first download attempt every thing is back to normal, the only thing I have to do now is find some how to download the up date onto a Thumb drive or CD may be from a friend or internet cafe where the download speed is faster that my dial up connection speed.

ZeroFill

Level 1

14 points

Dec 15, 2008 11:07 AM in response to redstain

Thanks! This was my problem too. I deleted the files in there and let it download the update pkg files again. Now it's moving along

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10.5.5 Update stuck - is it worth all the trouble ?