AT&T blames iPhone 3G for roaming data charges in excess
This is Outrageous. AT&T Called me Sept. 19 to advise my iPhone service would be cancelled. They are trying to collect $10,000 because the 3G was ROAMING Data in the background ONE day in Frankfurt Germany, 480MB they say.
After 4 HOURS in the phone today (landline) with mutliple customer service agents, a family ready to go on Prozac because of the anxiety caused by this issue, and much heartburn on myself, I am without service and with a Billing Problem that AT&T does not want to take responsibility for.
I swear to GOD, I did not use such amount of Braodband and I certainly can not afford to pay such large sum just because AT&T says so; fine print or not, this is plain burglary!
AT&T customer services blames the iPhone 3G as a device which constantly "in the Background retrieves data from the network", in other words, the data and broadband was not a direct request of me, the consumer, and therefore not a practical application or service rendered, if in fact the 3G pulled such large amount of data as AT&T claims it did.
If someone have had this problem, of hidden, surprise, OUTRAGEOUS charges, and know a way to resolve, please advise. The AT&T customer service people on the telephone have no authority to investigate and clarify. They cannot offer proof of what are 480MB consisting of, and simply demmand immediate payment if marginally reducing the amount on the spot.
What an intimidating group of people at AT&T. I really hope someone in AT&T would look at these cases and realize how illogical and senseless it is to follow this inpersonal, irrational, unethical billing practice.
I hope somebody in AT&T, or in the legal world, can help me out of this!
A. Lira
Dallas Texas
After 4 HOURS in the phone today (landline) with mutliple customer service agents, a family ready to go on Prozac because of the anxiety caused by this issue, and much heartburn on myself, I am without service and with a Billing Problem that AT&T does not want to take responsibility for.
I swear to GOD, I did not use such amount of Braodband and I certainly can not afford to pay such large sum just because AT&T says so; fine print or not, this is plain burglary!
AT&T customer services blames the iPhone 3G as a device which constantly "in the Background retrieves data from the network", in other words, the data and broadband was not a direct request of me, the consumer, and therefore not a practical application or service rendered, if in fact the 3G pulled such large amount of data as AT&T claims it did.
If someone have had this problem, of hidden, surprise, OUTRAGEOUS charges, and know a way to resolve, please advise. The AT&T customer service people on the telephone have no authority to investigate and clarify. They cannot offer proof of what are 480MB consisting of, and simply demmand immediate payment if marginally reducing the amount on the spot.
What an intimidating group of people at AT&T. I really hope someone in AT&T would look at these cases and realize how illogical and senseless it is to follow this inpersonal, irrational, unethical billing practice.
I hope somebody in AT&T, or in the legal world, can help me out of this!
A. Lira
Dallas Texas
iPhone 3G, Mac OS X (10.5.5), iPhone 3G
