How do I deal with flat out lie in an app review in another country?

I just found out how to see reviews from other countries. So I picked Canada first and looked at one of my apps. There is one review - 1 star. The person claims I stole pictures from Flickr and used them in my app. This is flat out untrue.

I have one image in my app and I took it myself while on vacation, ironically while in Canada.

Since I live in the USA I can't log into the Canadian store and "Report A Concern" with the review.

Any idea on how to resolve this?

Anyone in Canada care to post a counter "review" clearing up the situation for me?

Ugh.

15" MacBook Pro Intel Core Duo 2.0GHz, 2GB RAM, Mac OS X (10.5.4), iPod touch 16GB, iPhone 16GB

Posted on Sep 22, 2008 11:02 PM

Reply
19 replies

Sep 22, 2008 11:59 PM in response to RickMaddy

I'm implying that I fail to see what anyone's ratings on the iTunes store have to do with software development. If half of you iPhone kids spent anywhere near as much time learning C as you do refreshing your listings and obsessing over what 12 year olds think about you on the internet there would be a lot less garbage everywhere.

Just think of all the people in other countries who might be saying mean things about you in other languages. Heck, some of them might even be doing it on blogs you've never even heard of. The internet is just so upsetting.

Sep 23, 2008 12:23 AM in response to orangekay

The review is for an app I developed. That's why I posted here. I was hoping other developers might offer a suggestion on how to deal with this type of issue. I'm not talking about stupid reviews like "Your app stinks". I'm talking about being called a thief. This is bad for sales.

I'm thick skinned. I could care less what most people on the Internet have to say about me. The opinions of strangers don't matter to me. This one does however due to the allegation being presented by the reviewer.

I find it interesting that you refer to me as an iPhone kid and that I should spend more time learning to program and less looking at my listings. First off you don't know me and second, you aren't writing iPhone apps. Besides, haven't you seen some of my posts these last 6 or 7 weeks. I've helped a lot of people here in a short time. My posts are generally helpful and clear. I even use proper spelling and grammar - not the sign of a kid. Of course there's probably a typo in here somewhere since I said that 😉

And FYI - I've been writing code since 1979, professionally since 1987. I'm not a kid. I have one, I act like one when I can, but when it comes to programming, I know what I'm doing. I don't know why I'm bothering typing all of this. Not enough sleep I guess and it's getting quite late. Anyway, I'm sure if you and I met in person we would find we had a lot in common. These forums rarely make it easy to see what the other people are really like.

Good night.

Sep 23, 2008 12:39 AM in response to orangekay

Hello all...

OrangeKay, what are YOU doing even reponding to iPhone-related posts since in many of your own posts you claim (with a bizarre misplaced eary proudness) that you have never seen an iPhone in your life ? !!

Rick asks a very serious question. I wish I could help him, but I only have access to edits in the French AppStore...

I am quite new to all this programming stuff, as I only picked it up 6 months ago ! Rick has been tremendously helpfull with many issues, and I thank him.

I just hope (and know) that he won't let contribution like yours keep him away from this forum...

I think it's high time we had an iPhone Dev dedicated forum...

it's 09:38 am here, and I've had a good night sleep...

Sep 23, 2008 2:42 AM in response to RickMaddy

To answer the general point rather than the specific question: this is a very good example why it's better not to read one's reviews! As we all know, the only qualification for writing a review is having a credit card with a billing address in the country in question. Anyone who uses the App Store will quite quickly realise that (a) the quality of the reviews is variable and (b) if someone genuinely had an issue of this type then he'd communicate directly with the publisher or with Apple rather than posting a pathetic one-star whinge.

In general I think we might all benefit if we all, as App Store developers, said something like the following in our product descriptions:

1. We do not read or comment on our App Store reviews.
2. We provide a public space where you can post comments and support requests, at http://xxxxxxxxxxx. We read every posting and respond to it in public.

This will not stop nutters from posting weird reviews, but it will make the readers of those reviews think: "if this is a problem, why didn't he post it in the publisher's comment space?" and consequently pay less attention to what the nutters say.

To focus a little closer in to this particular case: it's worth remembering that we are not politicians. Politicians are always anxious that any error or misrepresentation should be corrected "for the record". It seems comic sometimes but for them it's necessary, or someone will dig it out years later and say "well, if it isn't true that you said/did/thought this, +why didn't you say so at the time?"+ But we aren't politicians, and it's a lot easier for us just to leave a lot of stuff alone as being beneath contempt. I've also had reviews that claim the exact opposite of the truth (I know because people have told me about them) but in the end they're best ignored.

The review in question is pretty innocuous commercially, I don't think it would make anyone less likely to buy the application.

As for your own reputation: if you don't like Apple publishing accusations of theft against you, there is a law of libel and it is there for this purpose. Use it. Get the address of Apple's legal department and write to them. Invite them very politely to take down the offending material or publish a rebuttal. It will cost them a lot more to defend the case than it will to take down the review. I once found some stolen IP being offered through an Apple online store, and after a friendly conversation with Apple and one email, it was taken down within days.

Sep 23, 2008 3:50 PM in response to RickMaddy

One "funny" thing I've noticed is that you don't even have to purchase an application write a review. So you can arbitrarily pick ANY application and write a review - even if you never owned nor used the application.

I believe Apple could make it a bit more difficult to manipulate reviews.

Anyway: Hope you got your issue sorted out and I'd like to second the criticism of what orangekay is doing here. In more than half of his posts he's just ranting without contributing to the initial issue. This is not needed, not wanted and by far not what these forums are intended for. Well, he gets his post count increased with every little rant he publishes. Glad he's no longer in the Top Users list though.

Sep 23, 2008 4:01 PM in response to RickMaddy

Here's an update. This morning I called the phone number for the US ADC office (given in the link above - thanks). The call was answered by a real person after only a couple of rings - off to a good start. The women who answered was very helpful. I explained the issue I had with the review on the Candian site. She said she would send me an email requesting some information. Once I replied with the info she would see that it was forwarded to the appropriate people.

15 minutes later I had the email. She asked for a screen showing my app and the review in iTunes, a brief description of the issue, my app name, version, and SKU.

I sent the info back a few minutes later.

So now it will be interesting to see what, if anything happens.

I know there have been a lot of complaints about poor responses from Apple but my experience this morning was excellent. Fast and friendly. And she had a lovely European accent too - made me smile 😉

Thanks for the help.

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How do I deal with flat out lie in an app review in another country?

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