Pop Sever Rejected my Password

I have the same issue and don't have Comcast. I use mail from my web hosting server. It happens intermittently and has been going on for most of 2008. What I find interesting is that my wife's computer doesn't do it and she uses the same web host that I do, but a different domain name.

It's very annoying.

Been about three days since I received a pop-up Password box.

Now I get one. I wish someone could say exactly what is happening.

Add me to the growing list with this problem. It has gotten so bad I have stopped using Mail. I'll report it to Apple.

This has nothing to do with Mail and is instead a Comcast problem.

Bottom line - Comcast's POP servers are occasionally rejecting passwords.

The problem is intermittent, which is why it seems to come and go.

Retrieving mail via Comcast.net uses an entirely different mechanism, so it's not proof of anything.

When Mail is experiencing rejected passwords, so does Thunderbird, so it's definitely an issue with Comcast.

and i can assure you that Comcast doesn't know what they are talking about.... (as if the first traunch of people on those help lines ever know anything about anything) they are paid tiny wages for a reason.

seriously, keep calling them and asking for a ticket number...

i have several pop accounts from Gmail to godaddy and many more inbetween, and comcast is the ONLY one that displays this problem. (others display this problem every once in a while when their servers are down or overloaded) it isn't Comcast's mail servers it appears, it is some sort of traffic issue that directs the request to their mail servers... they are timing out and mail is giving the unhelpful "password" is incorrect. it appears to me that it is traffic related, where something on the comcast side is overloaded... but not the actual comcast mail server...


(i have several Comcast emails too, and they randomly display this problem, it also started happening about a few weeks ago, all though it has happened in the past, like 1 year ago too....)

it appears to have cleared up somewhat in the last 3 days....

ask them to open tickets, and tell them that it is more than one persons problem, also keep calling on the ticket, because they will just auto close it without contacting you.... also tell them to contact you... they will not.... but now you have a point of to tell them about.... how can they close the ticket without talking to you...

please keep on them, the more people that do this, the better chance of getting a resolution... either from apple or from them, apple will not find the problem but they could, even if it is an apple problem, but they will only do it if enough people get on them.)

jon.

I have been having the same intermittent problem with Comcast. However, I seem to have found a temporary fix...at least it is working now.

Today, October 6, I was having the annoying pop-up asking for my password. I went through all the delete account/recreate account bother and it didn't solve anything.

On a lark, I clicked Comcast Help link at the bottom of the accounts preferences pane and learned that Use Secure Sockets needs to be turned off (it is on by default). This can be found by clicking on the server drop down menu and choosing "Edit server list."

Now, I don't know if this will continue to work or not, but it has stopped the pop-up on my systems.

I did run a test by not changing the settings on one mac while having changed it on the other one and it did not work until I updated the settings as described above.

Hope this helps others.

I suspect we will all be back here again when Comcast figures this out and comes up with a new way to screw up our mail access.

Donebylee,
I'd like to give this a try, but not sure where exactly you're talking about making this change. Could you explain again? thanks!

OK, now I don't know what to tell you because I just re-enabled secure sockets so that I could write-up a thorough step-by-step and it's working, which means that something else is going on.

I have sent a bug report to Apple on this issue before.

I guess this time I need to send one to Comcast.

Oh well. So it goes.

I also sent an email to Comcast and provided the URL to this discussion thread.

Maybe they will actually come by and comment or pay attention.

Hey, it could happen...

I haven't had the Pop-Up problem for over a week.

A little while ago I downloaded the Mac updates and guess what is happening?

The thing bounces up about every 30 seconds. I am surprised it hasn't cut in while I write this. Wait a minute, there it is.

I am another Comcast user that has had this problem for at least a year, it comes and goes. I have two Comcast emails accounts and it happens to both, but rarely at the same time. I read a lot of the posts here and wonder, have Apple and Comcast conferred about this issue? If they each blame the other, it would be nice if they would work together to solve it.

It is Comcast problem. I have several pop email accounts and Comcast is the only one that I have problems with. Constants password request. It resolves it self for few hour and then here it come again.

It is a mac problem - I've had this issue for a year. I'm in Canada using Bell. No probs for 10 years with my provider. This board has had thousands of entries on this issue with users experiencing this problem with every provider you can think of.

I spent days with Mac support doing everything thing imaginable - key chains, deleting files, reinstalling OS, advanced support with ISP.

Save your energy - its a Mac issue and they don't have a fix. They play dumb when you call support on it - even though there have been innumerable people reporting the same problem on this board.

OK, I've seen hopeful solutions to this password problem, which then turned out to be premature..
That may be the case with my "solution", but here goes:

Today a Comcast tech suggested that I go into my Apple Mail preferences window and delete then re-create my email account. I said, "yeah, right, that's too simple to be THE fix for all of us." But, worth a shot anyway. So I did. An so far so good after about an hour - no more password popups - yet.

Here's something interesting (at least in my mind). When I recreated the account, it required at least an 8-character password. My old password was just 7. So I added a digit. I just wonder how many of you are using a password shorter than 8 characters? Or for that matter, how many have not yet tried recreating the email account.

Another note, the ONLY account that I recreated and lengthened my password on, was my Primary account, not any of my secondary accounts, yet, no pop-ups. But I'll be sure to update this message if and when it starts screwing up again.

Hello everyone.

This problem everyone has been experiencing has been with me for quite a while now. Sorry I can't remember when it started though. One thing that is annoying is - If I leave Mail open overnight, and once Mail receives a rejected password error from any/all of my Comcast accounts, for some reason, the entire computer is extremely slow once I wake the screen up in the morning before work. Everything is slow to respond and I wind up restarting because it's so aggravating. So I quit Mail before I crash for the night.

I have tried all the suggestions mentioned in this thread, from others sites, from Comcast:

Recreate Comcast accounts
Configure account to use/not use SSL
Remove keychain for Comcast
Ignored password suggestion - Password I use with all 3 accounts have always been longer than 8.
Remove Mail and related preferences

All the suggestions seem to work for a very short period of time. Strange really but like most, the problem keeps reappearing.

It's almost like Mail tries to adapt and Comcast abides then after a while, Comcast refuses to cooperate or vice versa.

Still looking for some sort of solution. This is very annoying and if I had to guess, this is a compatibility. issue between Apple, E-Mail technologies implemented by Apple Mail, and Comcast protocols.