Problem with iSync - Nokia 5310 - pictures in contacts

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Problem with iSync - Nokia 5310 - pictures in contacts

I started adding pictures to my contacts on my Nokia 5310. Now it will not sync with my Mac using iSync. I know you cannot import pictures from the address book, but is there a way of turning just the picture import off?

2:29:08 PM Connecting to Nokia 5310 XpressMusic

2:29:10 PM Device “Nokia 5310 XpressMusic” connected

2:29:10 PM Receiving changes from “Nokia 5310 XpressMusic”.

2:29:12 PM Error [Matt work] Connection to the phone failed. Please make sure that your phone is turned on. If this error occurs again, please restart your phone.

2:29:12 PM Error Device “Matt work” synchronization failed.

2:30:12 PM “Nokia 5310 XpressMusic” Receiving changes complete

2:30:12 PM “Nokia 5310 XpressMusic” Processing changes…

2:30:12 PM “Nokia 5310 XpressMusic” Engine processing complete

2:30:12 PM Applying changes to “Nokia 5310 XpressMusic”

2:30:12 PM Error [Nokia 5310 XpressMusic] There was an error getting data from the phone. The synchronization may have been canceled on the phone.

2:30:12 PM Error Device “Nokia 5310 XpressMusic” synchronization failed.

Cheers,

Matt.

Message was edited by: mdo_bct

MacBook Pro, Mac OS X (10.5.5)

Posted on Oct 2, 2008 7:56 AM

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Answer 1

Oct 2, 2008 8:07 AM in response to mdo_bct

No, you cannot selectively turn off pictures.

But, I'm not sure this is the problem. iSync completely ignores additional data added to Contacts in the phone (such as pictures, custom ringtones etc.). In fact, because iSync ignores and doesn't sync this data, it often endd us stripping it from the Contact on the phone the next time you sync, so you have to add it all again anyway.

Have you tried clicking "Reset Sync History..." in iSync preferences?

If you remove all the Contact pictures you've added, does it sync again?

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Answer 2

mdo_bct Author

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Oct 2, 2008 8:37 AM in response to Julian Wright

Yes I tried the reset earlier. I just removed all the pics and reset again and it works. I added the pictures to my Mac address book, but they transfer to the phone really small, guess I will have to live with it. I still get an error message even though it seems to have synced.

4:36:27 PM Connecting to Nokia 5310 XpressMusic

4:36:27 PM Device “Nokia 5310 XpressMusic” connected

4:36:27 PM Receiving changes from “Nokia 5310 XpressMusic”.

4:36:28 PM “Nokia 5310 XpressMusic” Receiving changes complete

4:36:28 PM “Nokia 5310 XpressMusic” Processing changes…

4:36:30 PM Error [Matt work] Connection to the phone failed. Please make sure that your phone is turned on. If this error occurs again, please restart your phone.

4:36:30 PM Error Device “Matt work” synchronization failed.

4:36:31 PM “Nokia 5310 XpressMusic” Engine processing complete

4:36:31 PM Applying changes to “Nokia 5310 XpressMusic”

4:36:32 PM “Nokia 5310 XpressMusic” Applying changes complete

4:36:32 PM [Mac -> Nokia 5310 XpressMusic] Contacts changed: 0 added, 1 modified and 0 removed

4:36:32 PM Device “Nokia 5310 XpressMusic” synchronization complete.

Thanks, Matt.

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Answer 3

Oct 2, 2008 9:24 AM in response to mdo_bct

iSync does automatically scale down pictures to what it considers the optimal size for use on the phones display.

It seems as though iSync is choking on the pictures you've added to the phone when syncing back to the Mac - most likely because they're far too big.

Are the pictures the full-resolution of the camera in the phone? If so, then that is definately the problem. Contact pictures don't need to be any bigger than they display on the phone's screen when a call comes in (the phone will also display them quicker if they are the correct size).

I think your only option is to use more suitably sized images.

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Answer 4

mdo_bct Author

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Oct 2, 2008 2:23 PM in response to mdo_bct

The pictures are all quite small that I put in the phone, 16-69KB. The pictures the phone takes are at least 64KB and typically >100KB.

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Answer 5

Number2

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Oct 26, 2008 9:33 AM in response to mdo_bct

Hi,

How are you able to sync the nokia 5310 ExpressMusic with your Mac? I can't get iSynch to sync with it at all (and I've tried installing a plugin for it that I found online).

Thanks,
Michael

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Answer 6

Nov 6, 2008 7:03 AM in response to Number2

Michael,

I just returned my 5610 Nokia because of the same problem you're having.

I have tried for four days to hack/download plugins to no avail. The phone was recognized, I can transfer files to and fro... but iSync stalls when trying to sync.

It starts, the blue bar starts rolling, it goes from 4% to 10% and sometimes 15%... and when it gets to "receiving changes" it just stalls for 30 to 60 seconds before failing.

I've reset iSync, the phone, many times. Same issue.

I'm frustrated because I like the phone. I'm not back with my beat up old RAZR which works just fine with iSync and am back shopping until I can figure out how to make this thing work!

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Answer 7

Number2

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Nov 6, 2008 11:09 AM in response to Adam Christian Smith

Right. Thanks for answering anyways.
It's really a pity.

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Answer 8

ca8a

Level 1

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Jan 7, 2009 2:52 PM in response to mdo_bct

Hi... i have a prblem with tha tramsfer of my address book from my nokia 5310 to my computer, i download the nokia multemedia trasnfer and it olny trasnfered pictures or music, and them i udes the isync and it tells me that teh isync can not connet with my 531o.
pls help me.

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Answer 9

Jan 17, 2009 5:48 PM in response to mdo_bct

isync / nokia 5310 / macbook 10.4.11
getting the same messages ending with "sycronization failed"
but no photos involved, just plain contacts.
tried multiple MetaClasses.plist scripts
i have no idea why apple supports so few phones

Message was edited by: planthead

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Answer 10

Jan 19, 2009 3:36 PM in response to mdo_bct

Hey everybody, i finally solved the problem!!

It seems that the nokia operating system doesn't like things like letters in the phone numbers field. Inicially, when i first got the phone, it synced all letters that were in number fields from my mac address book to the phone. But everytime thereafter the phone canceled the sync because of these mistakes. I noticed because it always stopped at the same number (read 246 out of 554 contacts on the face of the phone). so i counted down the list of names in the phone to 246 then deleted or edited those contacts to remove the offending characters. I did this repeatedly till all the mistakes were gone. I was also reseting the sync history everytime and I deleted all contacts out of my mac address book so they wouldn't get copied back to the phone. I made a backup of my address book of course, just in case I needed to go back to the orginal.
So look for weird characters that don't belong in their respective fields: mac address book allows it, nokia phonebook won't. 🙂
Hope this helps people!

Message was edited by: planthead

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Answer 11

bene1

Level 1

8 points

Mar 8, 2009 1:29 AM in response to planthead

@planthead: Thank you for this posting, it saved me a lot of time!

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