Custom ringtones keeps resetting to default - ?Push Problem?

Happens to me also. Haven't found a fix yet.

I have my contacts and calendars pushed via MobileMe and do not have a problem with ringtones resetting to default.

I have exactly the same problem! It's very frustrating to me. Another problem is that sometimes all my contacts are deleted during a push, and it takes a while for the contacts to be restored.

Hey Guys ...

Have you tried turning on the "Lock Sounds" function? Tap "Settings" then "Sounds" then scroll the screen up & tap "Lock Sounds".

Later ...

Buzz

I've been having this problem as well, and lately it's been able to keep custom ringtone assignments to contacts for less than a day before resetting back to "Default." I don't know if this is part of the problem, but I subscribe to .Mac (or now, MobileMe). The ringtone reset happens even if I don't sync to my MacBook Pro, so unless it is some bug in the phone, I'm wondering if over-the-air syncing with MobileMe is doing this?
I have about 40 contacts for whom I have custom ringtones. Resetting them all when this happens is a real annoyancy and just isn't the Apple quality I've become accustomed to.
I just spoke with the iPhone help line. Their suggestion is to backup the phone, restore the phone to factory settings and then sync as usual. If the problem continues, they've directed me to visit the Genius Bar at the local Apple store.

Great suggestion they gave you...

visit the Genius Bar

The problem seems to be from all of the posts that it is a MobileMe problem. Like the guys in the store are engineers! LOL

I've already wiped my iPhone 3G to a prior backup and tried the factory restore with no change. I've even video taped the whole disappearing contacts and the lack of setting sticking. Time to post it on youtube. Then I will call apple care and direct them to the video. I don't think a Genius can fix this by any means!

I've tried restoring the iPhone, and still the same deal. Lately I have been adding a lot of contacts on the go, straight into my iPhone, and every time it syncs the new contact to MobileMe, the rest of the contacts disappear. Still very fustrating!

Have you tried turning on the "Lock Sounds" function? Tap "Settings" then "Sounds" then scroll the screen up & tap "Lock Sounds".

No luck with that Buzz....

Post the link here as well. It wasn't doing this before Apple "quietly" fixed thing on mobileme. Before that I could have all custom my ringtones with no reset.

Somehow there has to be a way to make this sync without deleting the ringtone.

Lock sounds just gives you the "Lock" Sound when you lock and unlock the phone.

I just set custom ringtones for my contacts again AND THEY ALL RESET TO "DEFAULT" WITHIN ABOUT 5 MINUTES!

COME ON APPLE, DON'T LEAVE US HANGING! WHAT'S GOING ON HERE?!?

Even the crappiest Erikson phone I had would at least keep my ringtone settings...

Have you posted the video yet?

Found this support article. Apple has known about this since July.

MobileMe: Syncing contacts on an iPhone may remove custom ringtones for a contact
Last Modified: July 24, 2008
Article: TS1948

Symptoms
When syncing contacts with MobileMe on an iPhone, if you have assigned a specific ringtone to a contact, the ringtone for that contact may revert back to the default ringtone.

Products Affected
iPhone, iPhone 3G, MobileMe Sync, MobileMe Contacts

Resolution
The ringtone setting is not synced with the MobileMe servers, so any time your contact data on the phone is replaced with data from MobileMe, this can occur. Contact data on the phone is overwritten with data from MobileMe:

When enabling MobileMe syncing of Contacts
After restoring your iPhone from a backup where MobileMe syncing is enabled
If your contact data on MobileMe is reset with sync data from a Mac or PC via MobileMe Sync
After a sync that did not complete correctly due to a dropped network connection

This says resolution as if it has resolved something. There isn't even a suggestion as to what to do.

BuzzSmith wrote:
Have you posted the video yet?

Sorry, no. Problem is most of the video is of my girlfriend's contact as an example. I didn't use a tripod when I shot it and Motion had one **** of a time trying to track the screen to block out the other data. I gave up after fighting with it for more than an hour. I have set up a bogus user to record, but now it is behaving again. Figures! It just knows I'm ready for it.