mobilebackup has stopped working what does this mean?

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mobilebackup has stopped working what does this mean?

I need some advice i am running windows vista (sp2) and i have currently backed up my iphone 3g, but during the process i got a message saying that "mobilebackup" or similar has stopped working! i clicked ok and the backup process contitued as normal. what does this mean? is my latest back safe if i were to do a restore? advice please.
d

acer 5650 vista, Windows Vista, have an iphone (o2)

Posted on Oct 10, 2008 3:21 AM

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Answer 1

Daves_Iphone Author

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Oct 10, 2008 3:55 AM in response to Daves_Iphone

anyone?
thanks

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Answer 2

Daves_Iphone Author

Level 1

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Oct 10, 2008 7:36 AM in response to Daves_Iphone

i am currently doing a reinstall of itunes and will resync my iphone, see if that message pops up again! will let you know how it goes!
d

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Answer 3

Daves_Iphone Author

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Oct 10, 2008 7:51 AM in response to Daves_Iphone

well no that didnt work, still get the message "applemobilebackup.exe has stopped working, windows is looking to fix the problem" then all i can do is select ok. itunes appears to contine with the backup process without incident however. can anyone think of anything else i can do to get rid of that message?
d

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Answer 4

jakegnyc

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Oct 28, 2008 5:29 AM in response to Daves_Iphone

I'm having the same problem, but I'm not sure that the backup process is actually completing. The sync continues as normal, but I get the "applemobilebackup.exe has stopped working" error just as my backup was about to end.

I'm curious, do you have AirSharing installed on your iPhone?

Reading about this error elsewhere leads me to beleive that this is an iPhone-related problem, NOT a Windoes Vista problem. Other users of Windows XP and Mac OS X are having the same problem.

Some users, like me, have mentioned having large files in the AirSharing app, so I was just wondering if that could be a problem.

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Answer 5

Oct 28, 2008 2:24 PM in response to Daves_Iphone

Daves_Iphone,

Have you tried reinstalling the Apple Mobile Device Support along with iTunes, or just restarting the Apple Mobile Device Support?

iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows XP and Vista
http://support.apple.com/kb/TS1567

Removing iTunes, QuickTime, and other software components for Windows Vista
http://support.apple.com/kb/HT1923?viewlocale=en_US

Hope this helps,

Raleigh

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Answer 6

odmonk

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Nov 22, 2008 2:25 PM in response to Raleigh D.

With iPhone 16G, I just reinstalled everything including Safari, iTunes, QuickTime, Mobile Device Support, and Apple Software Update. It took 3 hours since I kept getting interrupted with other business.

It did no good.

Someone needs to fix this, pronto.

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Answer 7

jakegnyc

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Nov 23, 2008 10:06 AM in response to Raleigh D.

I'm still having this problem, and have determined that (for me) it is DEFINITELY related to having large files stored on my iPhone.

The problem still exists with 2.2.

When I copy a file that is 430mb to my iPhone (using an app called AirSharing), the backup works the first time but from then on MobileBackup.exe crashes near the end of the backup process.

If I remove the large file from the phone, everything works fine.

Can anyone else relate to this? Is there a known bug with MobileBackup for files exceeding a certain size?

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Answer 8

Friday1

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4 points

Feb 2, 2009 10:55 PM in response to jakegnyc

I was having this problem as well after I put a 450MB file on my iPhone with air sharing.

When I deleted the file...it worked fine.

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