No new symptoms or fix ideas to post that haven't
already appeared in this thread...
Instead, another sad tale of woe.
Just last night I was commenting to my wife that the
iPod Shuffle is an amazing little device. It'd been
in a desk drawer for at least 3 months when I decided
to use it while cleaning around the house yesterday.
The battery was still charged--at least enough juice
to run for 6-7 hours straight!
The battery indicator on the back had gone yellow, so
this morning I figured I'd reward my trusty little
device with a fresh "drink" of juice at the dock. I
wish I hadn't. My Shuffle never mounted to the
desktop and iTunes didn't "see" it either. The only
thing I got was the warning message not to disconnect
a device improperly. I thought this was strange
because I hadn't disconnected anything.
I figured a computer restart might fix everything. No
disconnect warning after the restart, but when I
removed the iPod since it still didn't mount or show
up in iTunes, I got my first glimpse of the "flashing
lights of death."
I've tried all the fixes proposed by Apple and some
of those included in this thread (I read every entry;
boy was my butt sore when I got up!) all to no avail.
When I try to update the iPod I get the "waiting for
the iPod to become ready" message and nothing more.
Obviously, there's something wrong that can't be
undone or fixed by the consumer. I'm going to try my
luck at an Apple store tomorrow even though my 1 year
warranty was up in April. I know I didn't do anything
to damage the iPod other than plugging it into the
iPod dock.
I've been a loyal Mac geek for well over a decade
now, and this is the first big problem I've had with
a Mac product/computer. There are 3 Mac computers and
7 iPods in my 4 person family. I bought the original
iPod the day it was released in '01 and I've
continued upgrading to the U2 Video iPod I bought in
June. I'm not going to write off Apple & the iPod,
but my opinion of Apple will certainly be influenced
by how my request for a fixed/refurbished/new iPod
Shuffle goes when I visit an Apple Store with my
blinking little friend.
I hope Apple is paying attention to this thread. It
appears to me that many PC users have been completely
put off with how the iPod Shuffle has performed and
with how Apple is handling this issue so far. If
Apple wants to maintain and even increase its
marketshare, they need to take care of the "entry
level" products as much, if not more than the high
end devices.
Thanks for reading.
512
iPod Shuffle Mac OS X (10.4.7) Intel iMac,
MacBook, G3 iBook, Original iPod, 15 gig iPod, U2
iPod, 2 & 4 gig Nanos, U2 Video
iPod
UPDATE:
Dateline: Sunday, July 30, 11:30 AM. The Apple store in Brea, CA has a chance to step up and do something positive (and I believe ethical) to correct my malfunctioning iPod Shuffle.
That whooshing sound you just heard was a resounding customer service strike out.
The "genius" listened to my story of just how the iPod went south. He plugged my iPod into his computer and he said it showed up. I'm not sure if he meant on the desktop, or just in the System Profiler. I couldn't see the screen to verify what he saw. I got my hopes up. Maybe he'd be able to perform the 5th R--restoring my iPod with Apple's latest iPod Updater. That would have made me perfectly happy. I wasn't looking for a replacement. I was looking for a way to get my iPod working correctly again. Next, he plugged it into another laptop and said nothing happened. He then pronounced my iPod "dead."
I asked if I was SOL and he said he'd see. When he came back to the genius bar (probably to go into the back room for a good snicker), he said there was no rebate for trading in an old iPod Shuffle, there was no way to fix it, and that it'd be cheaper to buy a new one anyway.
Mr. Genius smiled and said he was sorry, but there's nothing that can be done for me. When I mentioned that there are a lot of rather upset people posting their iPod Shuffle issues (that are clearly no fault of the consumer) on Apple's discussion boards, he rather smugly said that the number of people having problems was less than a percent. So, in effect, I, as a consumer don't matter.
I used to consider myself a lifetime Mac geek. Now I'm beginning to have doubts. I feel betrayed as a customer not so much because the only computer and MP3 devices I've ever owned have been Apple products, but rather it's Apple's complete disregard to take any responsibility for resolving this issue.
Apple got my money over a year ago for a device that clearly has flaws and now it's my problem. I plugged the iPod into my Intel iMac to charge it (like you're supposed to) and that somehow "broke" my iPod. Maybe iPod Shuffles should come with a warning--CAUTION: Using this device in the correct, prescribed manner may cause a complete, irreversible malfunction.
I have been an avid evangelist for Apple ever since I bought a Mac Classic in 1993 and for the iPod since I bought the original 5 gig model in 2001. Now my advice will be: Buyer beware--Apple has grown so big and so full of itself that consumer service doesn't matter.
I can honestly say that this is the worst customer service I've ever received in my life. I used to think MicroSoft was the "dark side." Now I know why Steve Jobs and all the Apple Store employees wear black shirts!
512 iPod Shuffle Mac OS X (10.4.7) Intel iMac, MacBook, G3 iBook, Original iPod, 15 gig iPod, U2 iPod, 2 & 4 gig Nanos, U2 Video iPod