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Wireless Keyboard Problems

Hey All, I have the original Wireless White Keyboard, and in the past few days when I turn my iMac on the Bluetooth Utility comes up and it says that there is no keyboard connected. And from there I have to turn the keyboard off and turn it back on and then it connects and everything works. It does this almost every time I turn my iMac On. Is there a fix, or should I just get a new Keyboard? Thanks in Advance! Josh

24 inch iMac, 15 inch MacBook Pro w/ touch pad, Mac OS X (10.5.5), 80 GB iPod, 16 GB iPhone 3G, 8GB iPod Touch

Posted on Oct 25, 2008 9:56 AM

27 replies

nkplt

Level 1

23 points

Dec 2, 2008 5:00 PM in response to joshuael@mac.com

Josh,
wondered if you got in touch with Apple about your keyboard.

Dec 2, 2008 5:35 PM in response to nkplt

You know Dave I actually spoke with Apple Care not to long ago, and he had me Verify and Repair Disk Permissions... Haven't had a problem since. He said if the problem persisted then to call them and they would send me a new Wireless Keyboard. How is it going with yours?

Dec 2, 2008 11:29 PM in response to joshuael@mac.com

Hi Josh,

Have you tried re-pairing the keyboard to the Mac?

Setting up a wireless keyboard and mouse
You can set up an Apple wireless keyboard using Bluetooth Setup Assistant.

*Make sure the batteries are new and properly inserted in the keyboard* and the keyboard is turned on and discoverable. See the documentation that came with the keyboard and mouse for more information.

To use Bluetooth Setup Assistant:
Choose Apple menu > System Preferences, and then click Bluetooth.
Click Devices, and then click Set Up New Device.
Follow the onscreen instructions to set up your keyboard or mouse.

If you have replaced the batteries in a mouse that is paired with your computer, click the mouse to reconnect to it.

For more help using Bluetooth, click the Help button in the bottom-right corner of Bluetooth preferences.

Carolyn 🙂

Dec 3, 2008 2:19 PM in response to Carolyn Samit

Hey Carolyn, thanks for the idea. I haven't had issues since I called Apple but as soon as I do I will try re-pairing it. Josh

Dec 3, 2008 7:11 PM in response to joshuael@mac.com

"I haven't had issues since I called Apple but as soon as I do I will try re-pairing it"

If it ain't broke ... I'm glad it's working now.

Happy Holidays!

Carolyn 🙂

Dec 3, 2008 8:07 PM in response to Carolyn Samit

And Happy Holidays to you! Josh

nkplt

Level 1

23 points

Dec 9, 2008 3:17 PM in response to joshuael@mac.com

Josh, my problems continue to come and go even with the new keyboard. I have spent hours on the phone with Apple Care and different techs. I have tried all the different things such as re-pairing, dumping preferences, repairing permissions,and much more. I had it working for awhile when I trashed the bluetooth setup for my mouse since I wasn't using it and that seemed to help for awhile. Now it is back to not pairing up when I start up, not everytime but enough and I can't type without it skipping a beat. I never had any problems for almost 3 years, then the logic board went bad, they put in two more logic boards and now I have trouble with the wireless keyboard and if I use Safari as my browser, it will crash the entire computer. I am not a happy mac user at the moment.
Dave

Dec 9, 2008 4:05 PM in response to nkplt

Wow sounds like you really are having problems! Maybe you should try downloading Safari from Apple's website, and maybe try getting the new Wireless Keyboard (Aluminum). Doesn't sound like a good situation.

Dec 17, 2008 3:30 PM in response to nkplt

Hey Dave, Apple had me send in my old keyboard and they sent a new one (and they were quick to!) and so far it has been alright. It has come up once so far with the Bluetooth Utility saying it has not found a Keyboard. I have decided that if it comes up again, I will call Apple and see what they have to say next. Hope everything starts to work out on your end.

Josh

jotz

Level 1

8 points

Dec 18, 2008 12:40 PM in response to joshuael@mac.com

Same keyboard problem. I am still on 10.5.5. Just wondering has anyone recently installed Parallels 4?
That is the only thing that I can think of that I have done that might have caused this. Mouse works fine. Have new batteries. Keyboard is recognized but will not pair when I type in the number.

jotz

Level 1

8 points

Dec 19, 2008 9:23 AM in response to jotz

Something strange happened while trying to reinstall the keyboard for the umpteenth time-after typing in the pairing number instead of waiting for it to pair (and getting the error message) I hit the enter key while the ball was spinning and it paired. Could it be that simple? Worth a try.

John

jotz

Level 1

8 points

Dec 19, 2008 9:29 AM in response to jotz

Forgot to mention- just before that (see previous post) I started from install disk and repaired permissions from there. It took almost 20 minutes. Then restarted normally. I am typing this on the wireless kb.

Wireless Keyboard Problems