Roaches in my Imac (literally)...

I have to use my imac in the garage to keep my children safe from the pests.

This unusual event could just be a psychosomatic self fulfilling prophesy stemming from a fear of insects. Cockroaches do not harm children by the way, so rest easy.

regards Dr phil

You want to surround that thing with Boric Acid. THose roaches will make their way from your garage to your house in no time flat. They lay thousands (make that hundreds of thousands) of eggs in no time flat.

Fair enough.

roam wrote:

Cockroaches do not harm children by the way, so rest easy.

regards Dr phil

Hey!

Apparently they can spread Salmonella (the local Pest control man informed me here at work!).
Though just the thought of 1 spawning upwards of 15 nymph at a time is enough for me!
I'd be insisting on a replacement,due to a bug,literally.
Cheers,
John

Call AppleCare immediately you have 14 days from the time you purchase to return your machine. The phone number for this is:

1-800-275-2273

If you don't get complete resolution on the first call then call back and get another operator or request to speak to the supervisor on duty. Obviously this is an unusual situation so the first operator you got to probably just did not know how to deal with it. Being calm, pleasant and persistent usually are the keys to getting customer service issues taken care of.

That is like the creepiest Apple story ever.

Let us know what happens.

That takes us back to the origin of the term "computer bug". See http://www.waterholes.com/~dennette/1996/hopper/bug.htm

Welcome To  Discussions CrashingBlue!

Instead of calling Apple Technical Support, call Apple Customer Service 1-800-767-2775.
ali b

Hi, get the exterminators In"' -> take pics & document everything..claim against the vendor..L

The 14 day period is only when purchased directly from Apple. Other vendors set their own return policies.

I hope you used a major credit card. If so just call and dispute the charges. It's funny how fast they want to resolve an issue when they think the money will be taken away. I don't think the issue will be with Apple but the vendor you purchased from.

I think I just threw up a little bit in my mouth.

Absolutely agree with you on this.
The boric acid (purchase at any good hardware store) must be laid in a good 1"thick X 1/2" height X whatever the distance is around your work area/computer in order to be effective. MAKE CERTAIN no dogs or cats have access to this: I LOST my beloved Siamese a year ago because he 'checked it out' and ingested enough to be lethal. He had a fondness for non-dairy powdered coffee creamer, and daily jonesed for his 'fix' of the stuff. I'm sure he thought the boric acid looked like the 'real thing'... ;-(
But it DOES effectively kill the roaches, once they've crossed it (and they WILL: they'd rather check out your home and kitchen than stay in your iMac now), although it's a process that may take a day or two (the boric acid will disable their respiratory system, basically strangling/suffocating them).
Putting your iMac in the garage IS NOT keeping you or your children safe from the pests!!! Your biggest mistake will be thinking they plan on staying in your iMac!
They may have got to your house in that 'vehicle', but they will scatter to all corners of your home to set up new digs if not PREVENTED and taken care of NOW, at the SOURCE!

Good luck.
Personally, I would have shipped the iMac RIGHT to the OFFICE address of those it was purchased from (let THEM deal with the critters, in THEIR office space, for a few days so they'd get my message!) ALONG with a formal LETTER describing the unsatisfactory CONDITION in which it was received, and DEMAND A FULL REFUND.
You might have to pursue this legally, to get reimbursed, but you WILL, in time, get your money back.

Not for one minute would I allow or accept ANYTHING into my home that was 'infested'.

Oh, and to 'Roam": in America, Cockroaches are determined (on scientific research and EVIDENCE) to be filthy, germ-carrying pests worthy of the USA's top ten list of HEALTH HAZARDS (along with rats, etc.).
They will crawl into your BED and nibble the dry skin from your legs, the drool from your lips, the dandruff in your hair, all while you are blissfully sleeping, depositing myriad germs and bacteria in their wake.
They are NOT to be tolerated one iota IN A HOME or dwelling with humans, PERIOD.

Just so you know. 🙂

- jip

Message was edited by: jipsi

Not to make light of the situation, but you guys should come to Hawaii and see some of the huge flying roaches we have here. Fortunately, I'm not afraid of them and when I find them, I just grab the nearest thing (usually a slipper, aka flip flops) and smash it.