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Superdrive refuses to write Dual Layer Media

I have had a new 2.4 MBP for just over 1.5 weeks. I had occasion to try to write a Double Layer DVD yesterday and after destroying 6 I decided that I may have a fault with the drive.

To check this I used an Intel Core Duo iMac with a superdrive using the same batch of DVD's and successfully produced the DVD.
Subsequent to this I wrote about 1.5GB to both a Single Layer and a Double Layer DVD using the same data set, the DL failed to complete.

The log files show:
Disk Utility: Burn sense: 4/09/00 Hardware Error, Track following error
Disk Utility: Burn error: 0x80020022 The device failed to respond properly, unable to recover or retry.

Has anyone else experienced issues such as this?

Although the Apple Centre have agreed to check it out on Saturday (today) and swap the machine if proven as DOA, I want to see if this may be a wider problem or just my luck.

BTW - love the machine otherwise.

MBP 2.4 (Late 2008), Mac Mini (G4), PPC 7100 (OS8.6), iMac G3 (OS 10.3.9), Mac OS X (10.5.5), Airport Express

Posted on Nov 1, 2008 1:06 AM

Reply
39 replies

Feb 17, 2009 5:42 AM in response to bilbo_baggins

I'm having the same problems with my MBP early 2008.

I already brought my MBP to repair and they changed my SuperDrive, after I burnt with no success 3 DVD-DL (of 3 different brands) and following the error:
SERVO TRACKING ERROR highlighted by Toast 9.

After the change of the SuperDrive I tried to burn a DVD (SL) @ 8x, even if the DVD speed was 16x and it finalized it without writing any data on it.

It started the burning process from the finalization...

This night I'll try with Toast 6 or by creating a new user but i think I will have to bring it back to repair.

Feb 18, 2009 12:31 AM in response to BigTallGuy

no, the new one (on my MBP - early 2008) is:
HL-DT-STDVDRW-GSA-S10N

anyway i found that the problem seems to be Toast 9, i switched back to the old toast 6 and it worked fine, even if the max speed is 8x.

These evening i'll try with toast 8 borrowed from a friend, i want to understand if it's a SW or HW problem.

Tomorrow i will let you know how the tests are proceeding 🙂

I had a Mastsushita (Matshita) on my old PC and it is still working fine even if it's 13 years old, the quality of Matshita is very high. Plextor used to put Matshita mechanics into their CD/DVD recorders.

Message was edited by: Yogs

Feb 19, 2009 5:42 PM in response to BigTallGuy

*************************
THERE ARE SOME BAD MATSHITA DRIVES OUT THERE -- CONFIRMED!

If you have a MATSHITA DVD-R UJ-868 (common in unibody macs) that's gone funky with Dual Layer DVD's then you may not want to torture yourself experimenting with various versions of Toast, various types of DL DVDs, etc. etc. etc.

Get Apple to replace your drive if you can!

My one-week old unibody MBP would not read any of dozens of Dual Layer DVD's I burned on my old 2007 MBP.

My local Apple Genius was kind enuff to order me a new drive, today he put it in.

Now I have a NEW Matshita UJ-868, same firmware revision (KA14), identical in every way to my last drive EXCEPT THIS ONE READS ALL my Dual Layer DVD's no problem at all!

I'm no scientist, but I think that's as close to an 'objective experiment' as you can get in this situation.

CLEARLY there are some Matshita drives shipping on brand new machines that are defective when it comes to handling dual layer DVDs.

(There may be defective optical drives from OTHER manufacturers as well, of course, but my experience does not confirm or deny that.....)

Good luck to everyone. May your Genius be a Compassionate One!


MacBook Pro unibody 2.53 GHz, 320 gig HD

Superdrive refuses to write Dual Layer Media

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