iPhone App store won't accept my password-Laptop does.

Question

Level 2

262 points

iPhone App store won't accept my password-Laptop does.

Hi All,
I went to install an App in the App store on my 3g and when the iTunes Password window pops up and I enter my password it is invalid. But if I open iTunes on my laptop that same password (the only password) works just fine.

Any thoughts?
Thanks

Windows XP Pro

Posted on Nov 5, 2008 12:33 PM

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Answer 1

icebike

Level 3

740 points

Nov 5, 2008 12:40 PM in response to M.A

Reset it on the computer to something all lower case and simple to type. Then retry on the phone. Getting too cute with passwords becomes a pain when trying to type on phone's keyboard.

Also Double check that the phone and the computer are accessing the same account. That tripped up a friend of mine who had two accounts.

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Answer 2

M.A Author

Level 2

262 points

Nov 5, 2008 12:43 PM in response to icebike

My password is my email. I only have one iTunes account that I am aware of. How would I check to see if that is indeed fact?

Thanks

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Answer 3

icebike

Level 3

740 points

Nov 5, 2008 12:49 PM in response to M.A

Your account is your email.
Your password usually isn't.

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Answer 4

M.A Author

Level 2

262 points

Nov 5, 2008 5:41 PM in response to icebike

icebike,
When you say "account" you mean?
I always thought my email was my password. It is with iTunes.

Thanks.

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Answer 5

icebike

Level 3

740 points

Nov 5, 2008 6:31 PM in response to M.A

On your computer, open Itunes,
Select Store from the top menu.
Select View My account settings (it should show your email)
You will then see a screen that shows your AppleId (which is your email)
and below that a Password field.

So unless you set them the same (not a good idea) your Apple ID is NOT your
password.

If you forgot your password, click the forgot password button and it will email you your password.

I'm not saying your password ISN'T your email, I'm just saying this isn't normal.

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