Bent my macbook :(

have you been yet and how much did they charge

Sorry that happened AJ. Thanks for sharing. It will let others know to be even more careful even when they have their MBP in a protective bag. Good luck getting yours fixed.

Do previous owners think the aluminum on the new MBP seems more malleable than aluminum used on earlier version (alum.) MacBooks?

M.

Greene-r74:

did they replace the casing or did they replace the entire laptop? If it was within the 14 days, and they replaced the casing, did they site any specific reason for not replacing the entire laptop? Perhaps because you got it from best buy?

Raidrunner:

do you run any fan control or temperature monitoring program on your MBP. If you are, can you tell me what kind of temperatures you are getting while playing wow? I too play wow, and when I use the 9400 the mac runs surprisingly cool and the graphic difference is hardly noticeable. However, when I run it in 9600 mode it gets pretty smoking hot. However, since I read up on this heating issue before buying my MBP, I've made sure not to let it go over 80 C. So, I was wondering if you measured the temperatures or happen to know how hot it gets.

csatsf:

what did they tell you when you went to the applestore? Was yours within the 14 day period. Let me know.

.

FYI, the macbook pro page says:

"Precision aluminum. The new gold standard.
Carved from a single block of aluminum, the new MacBook Pro unibody enclosure is slim and streamlined with a soft-brushed surface and stunning contours. But it’s not all about beauty. The unibody also makes MacBook Pro more durable than ever. So you can throw it in your briefcase or messenger bag and pull it out at an airport, in a hotel room, or on location without a second thought."

Not so sure about the without a second thought.

FYI, the macbook pro page says:
..So you can throw it in your briefcase or messenger bag..

I might with a Panasonic Toughbook, but I doubt I'd be throwing my MBP around. 😉

Best
John

if this is actually a problem, I certainly hope and expect it to be endemic to a certain batch or small number of them; Still, I'm not going to try it on my own:) .

I feel your pain. I pick mine up with one hand all the time. this time it slipped out of my grip on the way out of my bag at ground level. it probably fell about a foot on its corner onto an epoxy coated cement floor. stupid? maybe. is the extent of the damage surprising? a little... considering when it landed it was like a tent, balanced on the edge of the screen and the bottom edge of the top case. is there a scratch anywhere else on the machine? no. is the screen still pristine? yes. so the glass screen withstood the shock... but the "machined aluminum" case did not.

either way... in the quest to get it replaced I call my local Apple Store. I ask for a cost (not to order... just a cost) on the replacement top case for my machine. Apparently to find out the price of a part, you need to make an appointment at the genius bar and go into the store. so... thanks for nothing apple store. I call my local reseller and after a 5 minute phone call, I have a new top case on the way for $280.00 CAD. "Do you want us to install that for you?" "No thanks I'll do it myself" "But sir just so you're aware your unit is still under warranty and this will void it" "It's ok, I'll take the risk" "Ok. No problem!"

3 days from now I will have it fixed. I'll post a time lapse later.


Apple: 0
Private Reseller: 1

"stupid? maybe"

Careless? Absolutely!

Honestly, I don't see what Apple did wrong here. They only want to look at it to make sure that there is no other damage and that the correct parts are being ordered. Then they can do the repair for you so that the warranty is intact. If the cost that they quote you is more than the reseller, then let the reseller do it. At least you would know for sure what needs to be replaced and can make a more informed decision based on that.

If you ask me, it looks like you're going to need a new ethernet port as well which is soldered onto the logic board. So, unless you don't intend to ever use the ethernet port (or by some miracle it still works for now) I would have the logic board replaced too.

Also, I would not advise doing the repair work on your own. The extra $100 that the labor may cost would be well spent in my opinion. You'll still have a good warranty then in case something else goes wrong (as a result of possible logic board damage that you may not be able to see).

I'm sure I don't have to mention that if you do it on your own there will be no reason to complain if/when this occurs.

--Travis

Apple never sells repair parts (except those that it classifies as user-replaceable) directly to end users. Independents are free to make their own decisions about whether or not to do so and about pricing, both for parts and for labor.

Apple did nothing wrong! I dropped my laptop all by myself and screwed it up on my own. Careless... I wouldn't say that... it was an accident, but I don't blame anyone.

I love how everyone is an expert... I was just posting this picture to illustrate that the aluminum around the ethernet port is extremely thin and weak, and if this was dropped on the opposite corner, it would likely have come out with a scratch.

I've taken more computers apart in my life than I care to think about... I'll take the risk. I know what I'm doing. I do appreciate the concern and advice however. And i definitely won't complain if something doesn't work... I don't recall complaining or assigning blame here except for the apple store girl who didn't know enough to say "we don't sell parts to end users through our store, you should give a reseller a call." That would have been a very acceptable answer instead of "uhhh... um I dunno... for technical questions you have to book an appointment with the genius bar."

The aluminum is weak in that spot yes, but if I had never dropped it we wouldn't be having this conversation.

And the ethernet port still works.

and hey carl wolf - don't judge me. In your whole life can you sit there and tell me that a glass never slipped out of your hand and broke on the ground? or a plate? people drop things. it happens. But I guess accidents equate to carelessness ALL THE TIME. cool.