Headphone jack really sensitive

When I have some headphones plugged in or something, the plug is super sensitive to pulls. If the cable gets pulled the slightest amount backward, the sound cuts out. It's really annoying. Tips? Will Apple fix it?

Thanks!

Macbook Pro Late 2008, Mac OS X (10.5.5)

Posted on Nov 13, 2008 3:49 PM

Reply
36 replies

Nov 26, 2008 1:09 PM in response to Christian Gerlach

same on macbook - check this post:
http://discussions.apple.com/message.jspa?messageID=8516082#8516082

I'm returning my new macbook for this reason - checked here to see if it was the same with pro - there's no way I get a secure fit when plugging three different cables in - since my work demands playing audio out from the headphones for this is a major issue

hoping the replacement macbook will have a socket that works - will post back in a couple of weeks with the result

on a premium computer this isn't good enough

Nov 29, 2008 1:47 PM in response to Christian Gerlach

I'm having the same problem. If you barely pull or wiggle on the connector it looses it's connection and sound comes out of the speakers. I took it into an Apple store today and they wouldn't do anything about it; they claimed nothing was wrong with it. All of their floor models were like this too. I stated my old MBP didn't have this issue and we tried on one of theirs, snug and tight. Clearly there is a problem with these connectors. I guess it's going to take a lot of $3000 returns before Apple will do something about it.

Dec 5, 2008 1:18 PM in response to Stephen Sweeney

I post here as well even though this is a macbook - same issue

got my replacement macbook today and ...

it's exactly the same - when a jackplug is inserted into the socket there is a degree of play in the socket - fully pushed in and it works - give a gentle pull, the plug moves back out maybe 0.5mm and, even though the plug stays in the socket, the sound comes out of the speakers - I get the same behaviour from Shure SE110, Apple iPod headphones and adaptor cable

it's a shame but this macbook is going back and I'm asking for a full refund - it's crazy that I can't reliably plug headphones into a €1400 computer - this would have been apple mac number eight for me - the first I ever had to return

Dec 6, 2008 5:29 AM in response to Malcolm Manning

I posted a video on youtube showing exactly what the problem is:

http://www.youtube.com/watch?v=08FbFn-qsT8


I will call monday to try to send this replacement back - for me the macbook is unusable like this since 1) I travel a lot and it makes listening to audio while travelling impossible, and 2) my work involves playing audio out through this port

to be fair the socket on the replacement is a little better than the first which was very very loose - but the problem is still there and I can imagine it will only get worse with wear

besides a change in design the only solution for me would be an apple non-standard headphone jack to universal headphone jack adaptor

this seems crazy - I'm surprised not more people are experiencing this - beginning to think I'm paranoid

now I'm hoping that apple will sell me a previous revision macbook pro to replace my old powerbook

Dec 12, 2008 8:06 PM in response to Christian Gerlach

This is a BIG problem. I am an audio professional and cannot use my interface all of the time and have to rely on this jack working correctly.

My guess is that there will be a fix for it. It seems that it is a sensor that is being tripped but the audio connections should still be fine, the signal just no longer passes because the sensor is saying that there is no longer a 1/8" connector plugged in. This sensor may just be too sensitive.

Do I dare open it up and check it out? I think so...

Jan 8, 2009 12:08 PM in response to superaudiophile

I agree with your assessment that it's an overly sensitive sensor on the 1/8" jack, and it's unfortunate that you can't always use your audio interface (although I wouldn't ever want to be in that position as a professional).

My $0.02:
As an audio professional myself (30 years), I NEVER rely on any 1/8" consumer jack for audio work - there are just too many potential problems with this type of jack (learned from experience). I always use an external audio interface for all audio "situations" involving a computer. First, the quality is much better, second, the type of connector (1/4" TRS or XLR, both balanced) are both accepted "pro" standard. Balanced outputs allow very long runs without RF interference, and you won't need any 1/8" to 1/4" adaptors, which are also VERY problematic. They are also much harder (esp XLR) to accidently pull out, which according to Murphy's Law, WILL eventually happen! 😉

Obviously, when I say 1/8" jacks and adaptors are problematic, I don't mean they WILL fail, just that their failure rate is MUCH higher than the pro standard 1/4" or XLR. If you need consistent reliability (and if your reputation depends on it), all 1/8" jacks are currently out of the question, at least for me.

As always, YMMV, but I do agree that this problem should be addressed.

~Giles Reaves

Jan 27, 2009 2:08 PM in response to Christian Gerlach

I took my AluBook with this problem up to my nearest apple store at the weekend (a £9 return train fair) and after a little demonstration and persuasion for the genius, managed to get it sent to repair. Now I'm sans MacBook for 6 days and will have spent £18 on train fairs by the time I get it back to my house! All this trouble to have a manufacturing error fixed! I'm not happy.
Would a formal complaint have any impact?

I'll get back to you guys with news of the repair when I get it.

KillingMusic

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Headphone jack really sensitive

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