Problem with KCRW Simulcast in Itunes Radio

Question

Level 1

4 points

Problem with KCRW Simulcast in Itunes Radio

The KCRW Simulcast has not been working for the last few days- when I try to select it, I get a 'Getting Playlist' window and status bar that never connects. Other stations are connecting and playing normally. I have noticed that this happens periodically, sometimes for a matter of an hour or so, sometimes for several days. Is this a problem on KCRW's end, Itunes, or my machine? How can I figure out the source of the problem?

PC, Windows XP Pro, Itunes 8.0.0.35

Posted on Nov 15, 2008 9:35 AM

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Answer 1

Andrew T.

Level 4

3,219 points

Nov 15, 2008 1:38 PM in response to jjapogee

To isolate the source try the following

1. Obtain another PC/Mac and try and access the station

2. Try and access the station on another internet network

3. If this occurs on multiple machines and multiple networks. The next step is to contact the radio station and see if they had any reports of this and is it an issue with them they are working on.

If they say everything is good on there end. All I can recommend is submitting feedback on this to Apple.

http://www.apple.com/feedback/itunesapp.html

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Answer 2

primal1

Level 1

0 points

Nov 16, 2008 2:10 AM in response to jjapogee

I have had the same problem since Thursday, November 13, 2008. I did a Google search on "KCRW Simulcast," and besides your post showing, I followed the first listing and solved this problem.

Following is the solution that worked for me:

1. In Safari, go to "http://legacy.kcrw.com/grid/"

2. Click on the yellow button titled "Listen using MP3 Player" towards the top center of the screen

A new KCRW Simulcast listing appeared in iTunes and KCRW immediately started streaming.

I hope this works for you.

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Answer 3

Nov 16, 2008 12:14 PM in response to primal1

I have had the same problem for as many days. I tried this solution, but it did not work. It continues to sit there with a frozen "Getting Playlist" popup, but never connects or starts playing. I am able to listen to KCRW using Firefox (i.e., using a web browser), and I am able to use iTunes to listen to other radio stations. Argh!

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Answer 4

jjapogee Author

Level 1

4 points

Nov 17, 2008 8:40 AM in response to Laurelin of Middle Earth

I have tried three different computers on the same network and none of them are able to connect to KCRW via Itunes Radio. I am able to connect via KCRW's website stream, but it seems to require more system resources to do so, and noticeably slows my machine. I have not had a chance to try another network as yet, though it sounds like others are experiencing a similar problem. Starting to sound like it is either Itunes or KCRW...?

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Answer 5

Nov 17, 2008 9:13 AM in response to jjapogee

yes, kcrw has been a real problem lately on itunes - it's the station that gets us all through the day, and the only station that doesn't work on itunes lately

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Answer 6

Nov 17, 2008 2:38 PM in response to Tim Power

Same problem here, the simulcast works through that legacy link, but there is no link for the music stream. *****, I want my KCRW!

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Answer 7

Nov 17, 2008 2:42 PM in response to Joshua Lacunha

Hmmm, you used to be able to go to "radio" in itunes, then public, and find KCRW. The simulcast link is there but the music link is gone.

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Answer 8

Nov 17, 2008 3:08 PM in response to jjapogee

Hi there,

We are aware that the KCRW Simulcast and Music streams are not working properly and are currently working to resolve the problem. Thank you for your patience as we resolve this issue.

Best,

The KCRW Webteam

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Answer 9

Nov 18, 2008 10:33 AM in response to jjapogee

Hi there,

The Simulcast and Music channels have been restored in iTunes radio. They are located under the category of "Eclectic". Thank you for your patience as we worked to resolve this issue.

Best,

The KCRW Webteam

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Answer 10

Nov 18, 2008 12:47 PM in response to KCRW and KCRW.com

I confirm that, at least for me, KCRW Simulcast is working again from iTunes.

Thanks much.

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