Corrupt iPod file

I've had this happen twice now and can't figure out what's causing it, so I'm hoping someone else has suggestions. When I plug my iPod into my computer to update it, an error message pops up saying that the "PlayCount" file on the iPod is corrupted and unreadable and needs to be repaired using the "Chkdsk" utility. It does seem to actually be corrupted because it will not record new play counts or keep track of those songs I've played immediately before it has this issue. Both times I've used the "Restore" feature of the iPod updater, which does fix the problem, but this isn't exactly ideal because then I have to load everything back onto my iPod, which takes quite awhile because I have a few thousand songs. Does anyone have any idea why this keeps happening so I can (hopefully) prevent it from happening in the future? Oh, and this is a recent development, too. I've had the iPod since September and the first time this happened was at the end of December and then again earlier this week, and (as far as I know) I haven't been using it any differently. Thanks!

Posted on Jan 13, 2005 1:19 AM

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406 replies

Jan 23, 2005 11:04 AM in response to AbbyM

Attn: Da Gopha

I've had slightly similar symptoms on my iPod, and I believe I have (with your help) straightened everything out. I thought it might be helpful to share my adventure with you in case it helps Apple Engineering diagnose the problem.

I purchased my 40GB iPod at the beginning of December. It worked with my PC (which uses XP SP2) just fine. The only problem I could never get a handle on was that occasionally iTunes would not connect with the iPod, but it seemed that this would only happen if another user was logged into the computer as well. If I punted all the other users before connecting the iPod, iTunes would always find it. (This may seem to be a harsh methodology, but I figured it would teach the kids the "always save your work" lesson quite well.)

I thought that the connection problem might be related to the fact I was using USB. I purchased a Firewire card and it sped everything up, but it did not change the symptoms.

When 3.0.2 came out I upgraded. I'm not sure if this was the cause of my problems, but it is around this time that things started acting up even more.

The first sign of problems was when ejection of the iPod from iTunes stopped working properly. It work work OK from iTunes' point of view, but the iPod itself would remain on the "do not remove" screen. I now believe the reason it was doing this was because Windows Explorer was looking at the file system or something, but I didn't clue into that until just yesterday. So, I got into the habit of disconnecting the iPod while this screen was visible. There were never any problems directly apparent when doing this, but it may have been the cause of what follows.

The second sign of problems was when connecting the iPod would give "unspecified error (-50)". When this happened I would have to disconnect the iPod, restart iTunes, and try again. Or sometimes I would disconnect the iPod, quit iTunes, connect the iPod, and let Windows start iTunes. Often one of these two would usually work, but any information on what tunes I had played since the last time I connected would be lost.

On Friday other signs started showing up. Windows would tell me I had a corrupted file on the iPod drive. There appeared to be a lot more disk space used on the iPod than iTunes would indicate. Downloading songs wouldn't "stick" and I would have to do it again. iTunes would think the iPod was a new one when I connected it. Changing the iPod preferences (such as to re-enable disk usage) could not be saved.

I read your messages in this thread last night and decided that my symptoms were similar enough that I would try your recommendations. I restored the software to 3.0.1, but that didn't help. I ran chkdsk, but it reported no problems. So, now I had no music on the iPod and still had the symptoms.

And then everything went completely wonky. The file system was completely corrupt. I could not open the Calendar folder. The iPod_Control folder had lots of crap in it: filenames with heiroglyphic characters, creation dates from the Star Trek era, etc. Time for the last resort: chkdsk/f.

Running chkdsk/f found gigabytes of problems: the FOUND.000 folder had something like 1500 recovered files in it. All folders created by the iPod software were gone. I deleted the recovered files, and ran the 3.0.1 updater again. It worked without a hiccup, recreating all the interesting folders.

I then ran iTunes, and it couldn't see the iPod. As it was now very late, and I was getting tired of this futzing around, I attributed this symptom to the version of iTunes I was running (4.7.1.30) requiring 3.0.2. I refreshed the iPod to 3.0.2, and connected it. iTunes found it, synched all my tunes, and now everything is working fine.

I think. It has only been a few hours since I finished.

I'm not sure if this problem is related to the one being discussed in this thread. It is entirely possible that all my problems arose because of my lack of understanding of how to deal

Jan 23, 2005 11:05 AM in response to Robert Eastick

[Looks like my message got cropped? Here's the rest.]

I'm not sure if this problem is related to the one being discussed in this thread. It is entirely possible that all my problems arose because of my lack of understanding of how to deal with the iPod when it is also used as a disk drive. (I've turned that feature off now, since I never did use it.)

But maybe this information will be helpful to Apple.

Thanks again for being so descriptive in your posts. Your directions may not have helped me directly, but they gave me enough of an understanding of how everything hangs together to come up with a solution myself.

Jan 23, 2005 11:47 AM in response to Da Gopha

I just started having some issues with my sons ipod with this same "corrupt file" scenerio. I tried the soft reset of the ipod, and it seems to have worked, at least temporarily. When I plugged in his ipod, the error message did not appear.
I realize your post is from earlier this month. Has apple addressed this as of yet?
Thanks for your help. First time on this site... very easy to find help and answers
Gregg

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Corrupt iPod file

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