Not able to register a free account at itunes store (with screen shots)

Dear Daz,

I understand that you were unable to create an account as you were asked for credit card information even though you had selected the none payment option. I know how upsetting this can be and I would be happy to help in any way that I can.

Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.

Thank you for your patience, Daz. Apple wants your iTunes experience to be as enjoyable as possible. Enjoy your day!


I think they will rezolve the problem 🙂

Salut din Romania !

Hi,

So sorry, dont get upset! But this is the same answer we've gotten from Apple since November 25th. See the image:
http://i476.photobucket.com/albums/rr125/kagamisuki/a-9.jpg

I think it is auto-reply message.. or something like this invented by Steve Jobs..

Apple has abandoned us. They doesnt care anymore.

As I heard it in somewhere: "You can count with Apple products, but dont count with Apple Support." (something like that)

it's not the same message, look again, it has some similarities ...

Im really getting annoyed with Apple now, I feel we shoudl all send them emails of complaint and say were going to sue. :P lol

Seriously were not getting something that we should, I know this problem hasn't been around long but im very impatient, I have SA and it really bugs me!

ALL SEND EMAILS TO APPLE (we MAY get their attention)

Sounds like they know it is a problem and they are working on it.

Yep..looks like some progress is being made! Finally..fingers crossed something is solved soon!

"How are you doing today? It's Sandra from iTunes Store Customer Support and i am sorry to hear that you are still having difficulty creating your iTunes App Store account with the article that i sent you on my previous email.

Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.

Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible."

Dear Daz,

I'm sorry you ran into an error when you tried to create an iTunes Store account. I can imagine how this might be a little frustrating for you, and I would be happy to assist you today.

This error was caused by a temporary issue with the iTunes Store that should be resolved now. Please check the iTunes Store again. All features should be working well. Please try to create an account.

Daz, I sincerely apologize for any inconvenience this issue may have caused. If I can be of any additional assistance, please reply to this email so I can assist you further. I hope you have a wonderful day.

Season's Greetings.


IT WORKS!!!!!!!!!!!!1

Great success!!!!! Just worked for me too!! FINALLY!

I've actually had a real person respond. Not an auto-reply robot.
but she just cleared things up I guess. Basically, she said there is no possible way to get an iTunes account without a gift card of a credit card.

here's the latest email:
Hi Sam,

Ashley, here. I see that you wanted to know if there is any other way to create an account with payment method as you do not have a credit card and cannot buy a gift card. I would be glad to expand further for you.

I am so sorry, but it is not possible to create an account without a credit card or gift card. This is because the iTunes Store needs an automatic method to charge the account. Also even free items require credit card authorization if there is not store credit on the account. Store credit is accumulated by redeeming iTunes Store gift cards or certificates.

I hope I have been able to further clarify and explain this process, Sam. But if there are any further concerns that you would like addressed, I would be glad to assist you as best I can. It has been a pleasure. Please take care and have a great holiday season.

With Warm Regards,

 Ashley
iTunes Store Customer Support

Please note that my hours are Sunday (9:00am-5:30am) Monday (4:30pm-9:30pm), Friday (4:30pm-9:30pm), and Saturday (4:30pm-9:30pm).

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

IT WORKED!!! Finally, I guess Apple got sick of all our emails and decided to actually do something about it.

Looks like Ashley was telling lies then?

sure looks like it.

either that, or she wasn't aware of what happened.

or she wasn't aware of what happened

Most likely Ashley was not aware of it. Can't think of a reason she would lie about it.
It hasn't been advertised at all and I only saw it in the last week or so.

yay:D it works now... Oh my 🙂 I didn't expect that. I guess they got the idea of those so many complaints.

I was able to register the free account and get the validation e-mail but then i tried to validate i-tunes gets error "Unknown iTunes Error (11111)" and says try again later, but it's tow days now and i cant validate my account

P.S I tried diagnostic it said that its all ok

Microsoft Windows XP Professional Service Pack 3 (Build 2600)
ASUSTeK Computer INC. Z96S
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number 813C8 *****372

Current user is an administrator.
The current local date and time is 2008-12-03 20:58:14.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce 8600M GS


** External Plug-ins Information **

No external plug-ins installed.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {ABFB4964-CADE-4DA5-BB81-193C6FE47910}
Description: Intel(R) Wireless WiFi Link 4965AGN - Packet Scheduler Miniport
IP Address: 192.168.0.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Wed Dec 03 17:47:34 2008

Lease Expires: Wed Dec 10 17:47:34 2008

DNS Servers: 192.168.0.1
192.168.0.1

Adapter Name: {B83B0E41-2D2F-49BC-A1E3-2D7F937EE627}
Description: Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.168.0.33
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 02:00:00 1970

Lease Expires: Thu Jan 01 02:00:00 1970

DNS Servers: 88.223.0.1
88.223.0.1
88.222.0.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-12-03 20:07:56.

Message was edited by: hoplitas

<Edited by Moderator>