169 IP address issue
Hello
I know next to nothing about Macs, but have subscribed to this forum a) in the hope of learning more and b) to assist those users who call me on a computer/network helpdesk.
I have a user who connects to our network with her Mac, but it cannot see our DHCP server. This generates a 169.xxx.xxx.xxx IP address instead of our network's.
She has connected her Mac (using the recommended CAT5 cable) in other wall sockets in different parts of our network and still gets this 169 address, suggesting that the settings/set up on her Mac are wrong.
I have suggested she press the 'Renew DHCP lease', but this hasn't resolved anything. Today, I suggested she add a New Location, but that was unsucessful, too.
I can't think what the problem might be. Is it that the Mac is trying to remember a previous location (she sometimes takes it hope and logs on to her home ISP there). If so, how can I delete these previous locations?
And if it is not that at all, what should I be doing?!!
Many thanks for any help.
Steve
I know next to nothing about Macs, but have subscribed to this forum a) in the hope of learning more and b) to assist those users who call me on a computer/network helpdesk.
I have a user who connects to our network with her Mac, but it cannot see our DHCP server. This generates a 169.xxx.xxx.xxx IP address instead of our network's.
She has connected her Mac (using the recommended CAT5 cable) in other wall sockets in different parts of our network and still gets this 169 address, suggesting that the settings/set up on her Mac are wrong.
I have suggested she press the 'Renew DHCP lease', but this hasn't resolved anything. Today, I suggested she add a New Location, but that was unsucessful, too.
I can't think what the problem might be. Is it that the Mac is trying to remember a previous location (she sometimes takes it hope and logs on to her home ISP there). If so, how can I delete these previous locations?
And if it is not that at all, what should I be doing?!!
Many thanks for any help.
Steve
OS 10X
