Iphone 2g is NOT recognized in Itunes - PLEASE HELP

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Level 1

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Iphone 2g is NOT recognized in Itunes - PLEASE HELP

I have been using this iphone virtually with no problems for months, til I went to add some music and now I get the message "itunes cannot read the contents of the iphone. Go to summary tab in iphone preferences and click restore this iphone to factory settings."
***??? Why do I need to restore this iphone and lose all my stuff that I spent hours and hours adding the way I like it!! Everything on the phone still works!!
PLEASE SOMEONE HELP ME.
Thanks very much for your time and help.

Posted on Nov 30, 2008 3:17 PM

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Answer 1

Nov 30, 2008 5:16 PM in response to FEESE

I'm having the same problem. My 64 bit machine won't recognize my iPhone (other than as a camera) and won't sync to iTunes. Grrrrr! Works just fine on my old 32 bit machine.

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Answer 2

Andrew T.

Level 4

3,219 points

Nov 30, 2008 5:38 PM in response to FEESE

As far as the iPhone not being seen in iTunes, the link below will provide some assistance.

http://support.apple.com/kb/TS1495

As far as why does the iPhone need to be restored. If the iPhone is not connected are you able to use it normally?

If so have you tried connecting the iPhone into the different USB ports other then the one you are currently using?

Tips

*Do not connect iPhone to USB Hub, Keyboard that has USB Ports, or USB Cable extender if possible

*Disconnect any un-needed USB Devices such as Printers, Scanners, Cameras, Etc. That are not needed at the current time

*Try to connect and use back USB ports if you have a Desktop

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Answer 3

FEESE Author

Level 1

0 points

Dec 1, 2008 6:07 PM in response to Andrew T.

Andrew, that DOES NOT solve my problem... anyone please help?

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Answer 4

Dec 1, 2008 6:41 PM in response to FEESE

do you have the latest itunes software update? update if needed and resync.

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Answer 5

Dec 2, 2008 4:59 AM in response to FEESE

I also have the same problem. My iphone worked on my computer fine for a long time. I have gone through all the possible trouble shooting steps and have had no luck getting my itunes to recognize my phone. I can how ever go to a friends laptop and update my phone and use it as i used to be able to on this computer.

Ive used every usb port and disconnected every thing other than my phone and still only shows up as a camera.

The phone is using Ver. 2.2 (5g77)and iTunes 8.0.2.20

its really aggravating because any other iphone that has been plugged into my computer does not work on my computer any more either.

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Answer 6

FEESE Author

Level 1

0 points

Dec 3, 2008 3:15 PM in response to Doh Again

this all happened when I updated itunes to 8.0.2.20 in the first place!!
I deleted it all, then reinstalled ver 8 .....still nothing.
Perhaps the phone itself is f-ed up?
By the way it is an unlocked phone, not from a contract.

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Answer 7

Dec 3, 2008 4:22 PM in response to FEESE

I'm also having the same issue. I've tried reinstalling iTunes, restarted the service etc... It comes up as a camera but then doesn't show in iTunes. Very annoying.

Any suggestions?

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Answer 8

Dec 3, 2008 4:57 PM in response to FEESE

I did all the steps, still no joy. Still shows up as a camera.

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Answer 9

Dec 11, 2008 9:31 PM in response to FEESE

I do not think the phone its self is messed up i can plug it into my girlfriends computer and transfer purchases off of it but since its not registered to that computer i cannot do any thing else.

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