How do I get rid of the automated message after my outgoing voicemail?

Hey Everyone,

I have a 16GB iPhone 3G, and I recently I contacted AT&T regarding problems I was having with the recently deployed Free Wi-Fi service at AT&T hotspots. The problem was resolved, but in the process AT&T reset my voicemail account. Since then, every time someone calls me, they hear my custom outgoing voicemail message, followed by the dreaded automated message, "At the tone, please record your message. When you are finished recording, you may hang up or press 1 for more options." One of my favorite things about the iPhone's visual voicemail was that it cut through all this type of excess! In an effort to resolve this (it was never like the before and I know I don't get the automated message when I call my friends who have iPhones), I called Apple Tech Support. They told me there to call the number 1-800-331-0500, and simply reset my pass code, and that this would fix it. Feeling relieved, I followed their instructions, but to no avail. I called AT&T and was told that "This is a new feature that AT&T has added to their voicemail service" and that "Anyone who has their voicemail reset would now have this new feature added to their voicemail." I was told there is no way to disable it! Is this in fact the case? Am I now stuck with this new "feature"? If anyone knows how to get rid of this, please let me know! If anyone from Apple is reading this, can you PLEASE see if anything can be done about removing this extremely annoying "feature" from iPhone voicemail? Thanks very much!

David

MacBook, Mac OS X (10.5), 2.0 GHz Processor, 2 GB RAM, 250GB internal HD

Posted on Dec 4, 2008 2:55 PM

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2 replies

Dec 4, 2008 3:05 PM in response to David Bergner

Hi David,

On your iPhone, when you press Phone> Voicemail, does it Call standard voicemail or show Visual Voicemail?

It sounds like this issue would be resolved by contacting AT&T again.
http://www.wireless.att.com/about/contact-us/contact-us-phone.jsp
Customer Support: 1-800-331-0500

Also, you might be able to find the answer on the AT&T message boards.
http://forums.wireless.att.com/cng/board?board.id=apple

-Jason

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How do I get rid of the automated message after my outgoing voicemail?

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