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Level 1

5 points

iPod restore error (14)

A few weeks ago my ipod(8GB) said i was using about 4gig in "other" i deleted all my apps and it still didnt go down, so i clicked restore and update, my ipod updated however since then has been in "recovery mode."

When trying to restore I get the following message:
+The iPod "iPod" could not be restored. An unknown error occurred (14)+

The ipod screen displays a picture of iTunes symbol with the usb cable arrowing towards it.

i have tried using a different computer(also windows xp), using a different usb, holding down home button and on/off button aswell as reinstalling itunes and none of these have worked.

please help, it would be muchly appreciated..i miss my iPod:(

Windows XP

Posted on Dec 7, 2008 8:30 PM

100 replies

BMuniz

Level 1

0 points

Feb 10, 2010 2:09 AM in response to musiclovermike

Hi, I finally restored my iPod touch. Here is the md5 of the ipsw that worked:

iPod2,1 3.1.3_7E18Restore.ipsw: 9f29219cb5dc28ace21028ebc7ae0880

Regards

Feb 10, 2010 3:34 AM in response to iEmma7

Hi downloaded software update and system crashed on touch 8GB, screen saying connect to iTunes, iTunes wont acknowledge when i connect ipod, heeeellllpp! pls

kbam47

Level 1

0 points

Feb 10, 2010 9:24 PM in response to iEmma7

My 8GB also had the error 14 none of the apple site suggestions helped me out, but the error only occurs when using the itunes on my laptop, I connected to the PC itunes and restored it.It works fine now.

Mar 4, 2010 11:03 AM in response to iEmma7

After latest update ipod doesn't start up. Recovering gives ERROR 14. Ipod stays in Recovery status!! its driving me insane!!! any help or gud advice would be awesome! wish i had never clicked yes to update....

simon

Mar 21, 2010 5:56 AM in response to iEmma7

hi all
i only used my ipod touch 3rd generation a few days
than i clicked restore and update, my ipod updated however since then has been in "recovery mode."

When trying to restore I get the following message:
The iPod "iPod" could not be restored. An unknown error occurred (14)

The ipod screen displays a picture of iTunes symbol with the usb cable arrowing towards it.

please help, did any of you solve this problem?

i tried all the steps at http://support.apple.com/kb/TS1275 but didnt work any steps.

wish to hear your help soon

thanx

DrWhat

Level 1

0 points

Mar 21, 2010 7:43 AM in response to BMuniz

I seem to have the same problem as so many others. My computer can no longer recognise my iPod hardware - it is now an 'unknown device' in Windows XP after breaking in the middle of an iPod software upgrade. I expected better of Apple.

Can anyone explain the comment of BMuniz (posted 10 Feb 2010)? What's an md5 or an ipsw? If this is a fix I'd love to know what it means.

Has anyone had any success chsing their warranty on this issue?

Good luck.

Mar 28, 2010 4:53 AM in response to iEmma7

I had this problem last night and went in circles for about 3 hours. This morning found a VERY useful post in this chain from 2009.
Here's what I did (MacBook - Leopard -10.5.8):
1) Assure that you have a good, reliable connection to the internet
2) Unplug the iPod from the computer
3) Locate the iPod update file on your hard drive. I found the file here:
<HDD Device Name>/Users/<My User Name>/Library/iTunes/iPod Software Updates
The file is named iPod2,1 3.1.3_7E18Restore.ipsw
4) Delete this file
5) Plug the iPod back into the computer and allow the restore process to occur.

Mine came back and all appears right.
Hope this helps.

Apr 22, 2010 6:36 PM in response to iEmma7

i was able to find out the error 14 problem i used the 3.12 restore firmware ipsw and was able to completely restore the ipod touch 2g no problem i will soon make a video on youtube on how to do this

AL3X_M

Level 1

0 points

May 3, 2010 11:32 PM in response to bleachexile101

@bleachexile101 Do you think you can post a link to the video once you've made it? I'm still having problems with this.

I've tried nearly everything suggested in this forum, still no luck. And I REALLY do not want to go 50 miles out to an Apple Store, especially after just buying my iPod Touch last Saturday.

dim33

Level 1

0 points

May 25, 2010 12:03 PM in response to AL3X_M

Folks

The answer is here. Although I've not had the problem after 2 restores, I've read around to know what to do just in case.

http://discussions.apple.com/message.jspa?messageID=9561419#9561419

iPod restore error (14)