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Level 2

453 points

iTunes Says Password is Wrong, But I know It's Not

When I attempt to login to iTunes, I type my password and get the following error:

I have used iForgot to change my password, and after using the new one, it still shows the error. Apple even sent me an email saying hat my password had been changed.

Could anyone assist me?

Maroon colored 32GB iPhone (one can only hope) | ativa wireless router |, Windows XP, 2.0 USB | Verizon Broadband

Posted on Dec 10, 2008 2:06 PM

Best reply

mfkne

Level 1

15 points

Posted on Dec 10, 2008 2:07 PM

Same issue here. Seems to be an issue with the iTunes store.

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53 replies

inkiness

Level 1

0 points

Dec 10, 2008 9:49 PM in response to msburrows

Same. Finally I can login now, I just keep login again and again

Messymeese Author

Level 2

453 points

Dec 10, 2008 10:03 PM in response to msburrows

Yup, it works now! I don't know what was happening, but it suddenly started working! Thank you all for complaining along with me....

agl82

Level 1

0 points

Dec 11, 2008 7:43 AM in response to Messymeese

Apple got an earful from ******-off iTunes users last night, that's for sure! I'm just glad I can finally transfer music to my new MacBook. Hooray!

Shawn

Level 1

5 points

Jan 19, 2009 5:14 PM in response to agl82

Sign me up. I'm having the same problem. It seems that the problem only lasted for a few days for the posters in this thread but my problem just started about a week ago. No resolution so far. Any ideas? I'm getting desperate here and emailing Apple is getting me nowhere. It's like they aren't reading the emails at all and are replying with standard troubleshooting suggestions like "Click Forgot Password to change your password" when that's what I've been having to do for a week now.

Any solution in sight???

Thanks

Feb 1, 2009 2:07 PM in response to Shawn

I am having the same exact problems too. It just started today for me. I sent feedback to apple, nothing yet... Still the same problem, noticed it at around 2pm eastern time and I still can't log-in.

Onirb

Level 1

0 points

Feb 2, 2009 3:21 AM in response to motoxcreature

Looks like I am not the only one.

Feb 2, 2009 1:34 PM in response to Messymeese

Apple customer service says they know about this issue and it should be fixed tomrrow sometime, at least that's what they told me.

Shawn

Level 1

5 points

Feb 3, 2009 6:41 PM in response to locorvette@aol.com

Well, it appears that my problem has been fixed. I got a follow up from Apple support this morning and when I logged in with the same password I set last Thursday, it worked.

Here is the latest from Apple:

+Dear Shawn,+

+I'm glad that you are not being prompted to reset the password to the account so far. There was a fix for several issues implemented over the weekend, and I am seeing if it has fixed your issue as well.+

+Please let me know if you are prompted to reset the password again or not.+

+Thank you for using iTunes and I look forward to your next update.+

Hope this sticks!

Shawn

iTunes Says Password is Wrong, But I know It's Not