10.5.6 + iRiver Music Manager = Kernel Panic

Question

10.5.6 + iRiver Music Manager = Kernel Panic

After upgrading to 10.5.6 (via the Combo Updater), when I run the iRiver Music Manager ( http://iriverinc.com/support/ultra/iFP-manager-mac.aspx) software running, and plug in my iRiver ifp-899 MP3 player via USB, I get an immediate kernel panic[*]. Very repeatable. I submitted a bug report ( http://developer.apple.com/bugreporter/bugrptform.html).

Anyone encounter this problem? Any workarounds? Anyone have experience using the open source IFP driver under OS X ( http://ifp-driver.sourceforge.net/)?

[*]
Mon Dec 15 23:00:29 2008

Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000008 PC=0x000000004C515FE4
Latest crash info for cpu 0:
Exception state (sv=0x4dff8a00)
PC=0x4C515FE4; MSR=0x00009030; DAR=0x00000008; DSISR=0x40000000; LR=0x4C515EBC; R1=0x4C926A60; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x4C515EBC 0x4C52C3E8 0x4C52C36C 0x0037D820 0x4C52B01C 0x0037AC9C
0x00094798 0x0002C200 0x00024CFC 0x000B364C 0x00000000
backtrace terminated - frame not mapped or invalid: 0xBFFFE510

Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOUSBFamily(3.2.7)@0x4c503000->0x4c538fff
Proceeding back via exception chain:
Exception state (sv=0x4dff8a00)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x56f9d280)
PC=0x90115158; MSR=0x0000F030; DAR=0xE00B3000; DSISR=0x42000000; LR=0x9011C080; R1=0xBFFFE510; XCP=0x00000030 (0xC00 - System call)

BSD process name corresponding to current thread: iRiver Music Man

Mac OS version:
9G55

Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:39:01 PST 2008; root:xnu-1228.9.59~1/RELEASE_PPC
System model name: PowerMac12,1
panic(cpu 0 caller 0xFFFF0003): 0x300 - Data access
Latest stack backtrace for cpu 0:
Backtrace:
0x0009BCF0 0x0009C694 0x00029EA0 0x000AFA90 0x000B32F8
Proceeding back via exception chain:
Exception state (sv=0x4dff8a00)
PC=0x4C515FE4; MSR=0x00009030; DAR=0x00000008; DSISR=0x40000000; LR=0x4C515EBC; R1=0x4C926A60; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x4C515EBC 0x4C52C3E8 0x4C52C36C 0x0037D820 0x4C52B01C 0x0037AC9C
0x00094798 0x0002C200 0x00024CFC 0x000B364C 0x00000000
backtrace terminated - frame not mapped or invalid: 0xBFFFE510

Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOUSBFamily(3.2.7)@0x4c503000->0x4c538fff
Exception state (sv=0x56f9d280)
PC=0x90115158; MSR=0x0000F030; DAR=0xE00B3000; DSISR=0x42000000; LR=0x9011C080; R1=0xBFFFE510; XCP=0x00000030 (0xC00 - System call)

BSD process name corresponding to current thread: iRiver Music Man

iMac (iSight) G5, Mac OS X (10.5.6)

Posted on Dec 18, 2008 1:22 AM

Reply

Answer 1

mac.geek

Level 1

19 points

Dec 18, 2008 8:44 PM in response to Jaime Villacorte

I get the same thing. You are not alone. I have an iRiver IFP-780

Reply

Answer 2

biverson

Level 1

0 points

Dec 21, 2008 4:10 PM in response to mac.geek

I have the same thing with IFP899 "Kernel panic"

It started when I upgraded the OS to 10.5.6.

I love the iriver, and I really want to keep using it. Any suggestions welcome. Thanks.

Reply

Answer 3

Dec 22, 2008 3:44 AM in response to biverson

Same here 😟 IFP895...love my iRiver, it's a shame the company doesn't make the slim design ones anymore.

Reply

Answer 4

aendaman

Level 1

4 points

Dec 22, 2008 5:41 AM in response to Jaime Villacorte

Same for me (iRiver IFP-995, iRiverMusicManager v1.1.3).
Has anyone reported this to iRiver? I mean, their devices are great but the support is really lame. They still only have the v1.1.3 version of the software available (still only PPC, even after two years of Intel Macs... Hello?).
Should i TimeMachine back to 10.5.5 now? I am using the iRiver on a regular basis to record analog stuff...

Reply

Answer 5

biverson

Level 1

0 points

Dec 22, 2008 11:22 AM in response to aendaman

I wrote to iRiver support and will post their reply to this discussion.

Reply

Answer 6

aendaman

Level 1

4 points

Dec 22, 2008 1:25 PM in response to Jaime Villacorte

I also mailed to iRiver support. Their answer is just laughable:

"Please do not try to connect any Iriver device to a macbook. the iriver product line was not made compatible for macs o/s."

If thats the final say, goodbye iRiver! I replied mentioning the fact that they themselves provide a Mac OS X version of the MusicManager software.
I am curious to hear what answers others will get from them...

Reply

Answer 7

aendaman

Level 1

4 points

Dec 22, 2008 11:40 PM in response to aendaman

Just received answer to my last mail saying:

"The reply from my supervisor is that iriver is currently not selling any product that are mac compatible and old products do not currently have updates."

Guess that means that we cannot expect any help from iRiver...

😟

Message was edited by: aendaman

Reply

Answer 8

mr3pr

Level 1

4 points

Dec 24, 2008 8:46 AM in response to Jaime Villacorte

Help please! Both my iRiver 790 and 795 crash my MacBook since installing 10.5.6- and without them connecting, no more DicksnJanes podcasts! Any workarounds please post!

Reply

Answer 9

Dec 24, 2008 8:52 AM in response to mr3pr

The easiest thing to do right now would be to time machine back to 10.5.5 or, reinstall 10.5 and update to 10.5.5 I guess. Of course that is entirely unsatisfactory, but it may work.

Reply

Answer 10

MiguelD

Level 1

10 points

Dec 27, 2008 1:53 PM in response to Jaime Villacorte

I am having exactly the same problem. Something has changed with the latest version of OS X that is making the iRiver system incompatible.

Reply

Answer 11

MiguelD

Level 1

10 points

Dec 28, 2008 9:51 AM in response to Jaime Villacorte

Thinking about this since last night - I haven't tried the opensource driver mentioned in Jaime's post - and since it hasn't been worked on for some time - I'm not sure it is worth the effort. However, I still want to use this player so I believe the best course is to change to the UMS version of the firmware and just use it as direct USB device. The main objection I see on the discussions on the net are that the recording funtion in that mode is extremely limited. I don't use it for recording, so it isn't an issue. Other than that - it would continue to operate as an MP3 player.

It will require me to drag out my old Windows laptop - the Music Manager program is what is used to change the firmware. But, at this point, the player is unusable and frankly - I think we're too small a community for anyone to care about our problem any time soon.

Reply

Answer 12

MiguelD

Level 1

10 points

Dec 28, 2008 11:32 AM in response to MiguelD

I did change the firmware to the UMB (USB device) version and I can report there is no panic, the device is recognized, files transfer fine with finder and best of all - my ifp895 continues to work just fine. For me - this is a working solution.

Reply

Answer 13

MiguelD

Level 1

10 points

Dec 28, 2008 11:36 AM in response to MiguelD

- that should have said "UMS" instead of UMB - this is the designation used for the version that allows the device to be recognized as a regular USB device and no longer require the iRiver Music Manager software. This also means that files can be managed (loaded and unloaded) just like you would on any flash drive.

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Answer 14

biverson

Level 1

0 points

Dec 28, 2008 5:07 PM in response to MiguelD

Miguel-
I never used my iriver with a PC. Can I download the PC Music Manager version from the iriver site and upgrade from any PC I can find (like one using Vista?) Thanks.
barbara

Reply

Answer 15

MiguelD

Level 1

10 points

Dec 28, 2008 5:23 PM in response to biverson

Short answer - yes. That is exactly what I did - I have always used mine with my Mac. You also need to download the version of the UMS firmware that is appropriate for your player. I have an iFP 895 so I used the version that I found here http://www.jankarlsbjerg.com/blog/archives/2007/03/26/ums-firmware-for-iriver-if p-89x/ The discussion thread on this site is also useful. Whatever you do, avoid the endless "driver" sites that often just get you into spam and other scams you don't want.

I found the same version on the iRiver site more than a year ago, but I don't see it now. If you search for the UMS firmware for your player by name you should be able to find it. A lot of people made the change when it became available. I should have, but now it is a necessity for people like us.

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