Canon Selphy ES1 problem

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Level 1

50 points

Canon Selphy ES1 problem

Hoping this is the right forum. This may be a Leopard issue. I have downloaded what I think is the latest software upgrade for my Canon Compact Photo Printer ES1. Out of nowhere, it seems, I cannot get the printer to print. I get this message: "GenericClass: waiting for device". And wait we do. One other strange occurrence: Even after several downloads, I cannot find my Canon software in the applications or anywhere, for that matter. And yet, when I go to print, sure enough, there is ES1 in the printer category with "Gutenberg...cups...5.1...whatever" in the preferences. This seems to have happened after downloading Leopard. Any help would be greatly appreciated. tx!

Posted on Dec 21, 2008 7:40 AM

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Answer 1

PAHU

Level 6

16,723 points

Dec 21, 2008 4:42 PM in response to Tom Perkins1

Hello Tom,

Can you reply with how you have the printer connected to your Mac. I ask because when previously helping another postee who was trying to connect to a Canon printer via Bluetooth, not via USB, he was getting the same error.

As for the software location, the files are copied to ./Library/Printers/Canon/BJPrinter. However, when you add the printer, you cannot manually browse to this location to add the printer. The printer software has to 'see' the printer when selecting it in the browser view, and if it does it will automatically select the appropriate model from its list.

In you case, by manually browsing to Canon via the the Print Using menu, you have bypassed the Canon software and found the Gutenprint v5.1.3 driver set, which is included with Leopard. Note that these drivers will also work to your printer, and in some cases are preferred over the Canon drivers.

So, if the Gutenprint drivers are not working, then it may have something to do with the connection to the printer...

PaHu

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Answer 2

Tom Perkins1 Author

Level 1

50 points

Dec 23, 2008 7:39 PM in response to Tom Perkins1

Well, I finally got ahold of a "live" Canon rep. Before downloading the latest Canon ES1 software, I FIRST must delete the current ES1 printer. Then do the download. And, yes, it was a Leopard problem but also that original printer software had to go. Go figure! Tx!

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Answer 3

Jan 2, 2009 8:10 PM in response to Tom Perkins1

I had this same problem with the Canon PIXMA MP830. I kept getting "waiting for the printer" error. If I turned the machines off and on again they would work until the computer went to sleep again. I'm guessing this is what they fixed in the 10.5.6 update.

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