ipod nano keeps connecting and disconnecting HELP!

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Level 1

5 points

ipod nano keeps connecting and disconnecting HELP!

Please help, I have just bought a new ipod nano. When I connect it to my PC, the screen says "connected" then "ejecting" then "ok to disconnect" in quick succession over and over again. Windows doesn't recognize it, a bubble pops up saying "USB device not recognized" and something about the device having malfunctioned, and it doesn't show up in iTunes or My Computer.

I took it back to the shop where I bought it and got a replacement, but exactly the same thing happens. My partner and I both have ipod classics and they work perfectly with this PC. I have tried plugging it into every USB port on the computer, tried using four different cables, and re-installed iTunes.

I have spent hours and hours searching the internet for possible solutions but no luck so far. So if anybody has any ideas I would be extremely grateful!

Windows XP

Posted on Jan 1, 2009 1:01 PM

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Answer 1

oboewan

Level 1

46 points

Jan 1, 2009 1:15 PM in response to annabamma

Did you reboot your PC?

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Answer 2

annabamma Author

Level 1

5 points

Jan 1, 2009 1:25 PM in response to oboewan

Yes quite a few times!

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Answer 3

knut-

Level 1

0 points

Jan 5, 2009 3:23 AM in response to annabamma

i have the exact same problem with my nano. my laptop comes only with usb1.0 ports, so i have a pcmcia card with usb2.0. the ipod works with the built-in 1.0 (though too slow of course) ports, but with the 2.0 card it keeps connecting and disconnecting just like you described.

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Answer 4

Norryj

Level 1

0 points

Jan 5, 2009 9:21 AM in response to annabamma

I have exactly the same problem but I am using Vista. I can't even charge the nano yet everything works perfectly on my friend's computer also running Vista. I have also checked it out on another computer using XP and it works fine. Like you, I have tried to find a solution in the web to no avail. If you do find a fix please let me know.

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Answer 5

Jan 5, 2009 12:57 PM in response to annabamma

Are you running service pack 3 for windows XP? If not, install it and try again.

i

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Answer 6

knut-

Level 1

0 points

Jan 5, 2009 1:09 PM in response to iPod Whisperer

running service pack 3 and automatic updates turned on

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Answer 7

Jan 5, 2009 1:14 PM in response to knut-

Did you run through the 5 R's? Here they are:

http://www.apple.com/support/ipod/five_rs/nano4gen/

Also, if you get to the summary scree in iTunes for the iPod, what are all the options checked?

i

Message was edited by: iPod Whisperer

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Answer 8

knut-

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0 points

Jan 5, 2009 1:32 PM in response to iPod Whisperer

have run the 5 r's quite a few times now, nothing works. the exact same thing happens with the ipod in disk mode, it keeps connecting and disconnecting. i don't get any summary screen as the computer does not "hold on to" the ipod for more than 1-2 seconds. i have also tried to update all drivers under "universal serial bus controllers" in the device manager.

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Answer 9

Jan 5, 2009 5:24 PM in response to annabamma

i am having the same problems. sometimes after having it hooked up i loose the first leater of the artists and songs. i have gone through the five R's. i have connected my ipod to another computer and it works fine. if there is a solutions to this problem let me know.

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Answer 10

twtharp

Level 1

0 points

Jan 7, 2009 6:45 PM in response to annabamma

Did you ever get an answer to this? I just got mine today & it is doing this same thing.

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Answer 11

knut-

Level 1

0 points

Jan 8, 2009 12:26 AM in response to twtharp

haven't heard anything helpful yet

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Answer 12

Jan 9, 2009 5:02 PM in response to annabamma

Same problem, apparently this is pretty common.
Please Apple address this, any help from others is great too!
I will continue to look for the answer.

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Answer 13

annabamma Author

Level 1

5 points

Jan 11, 2009 2:13 PM in response to knut-

Exactly the same as knut, I am running service pack 3 with automatic updates turned on, tried updating all the USB drivers, tried the 5 Rs, tried disk mode, and the ipod doesn't even show up in itunes because it doesn't stay connected for long enough. Argh!

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Answer 14

JamminJ

Level 1

0 points

Jan 12, 2009 2:07 PM in response to annabamma

I have the Nano (4th gen). It does that or freezes up the computer everytime I try to put songs on it. We have spent hours trying everything. We have windows vista. Anybody else have this problem?

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Answer 15

JohnnyA1

Level 1

0 points

Jan 13, 2009 8:27 AM in response to annabamma

So I am NOT alone! I have 4 earlier iPods and all work perfectly except for my new iPod nano 4th Gen. I have also tried several fixes and spent a couple of hours with applecare. Tech guy suggested I buy a powered usb. Bought one online and will see if that addresses the problem. Applecare informed me that ipod touch has the same problems.

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