Bothersome Microsoft Office Setup Assistant

Question

Level 1

1 points

Bothersome Microsoft Office Setup Assistant

I can't open up any of my microsoft programs.
Whenever I try to open up Word, Powerpoint, or Excel on my mac, the Microsoft Office Setup Assistant pops up and asks me if i would like to like to give feedback for the Customer Experience Improvement Program. Regardless of whether I choose to decline or accept, it brings me to a "Get Started" menu from which the only option is to click "Finish" which brings up Microsoft AutoUpdate. Regardless of whether I update or not, the program i chose to open never opens up. Every time I try to re-open the program, setup assistant pops up again and the cycle continues.
How the heck do I get it to go away??

Thank you!

Macbook Pro, Mac OS X (10.5.6)

Posted on Jan 21, 2009 5:01 AM

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Answer 1

Jan 21, 2009 5:25 AM in response to Emmy121089

You might try the Microsoft Office for Mac forums:

http://www.officeformac.com/ProductForums/

Personally, my install went fine on two Macs (I declined the feedback option, let AutoUpdate run and install the updates, then I was good to go).

Did you install Office 2008 over any previous versions of MS Office?

You might try repeating the install - first, go to Applications > Microsoft Office 2008 > Additional Tools and run Remove Office.

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Answer 2

Emmy121089 Author

Level 1

1 points

Jan 21, 2009 8:47 AM in response to neuroanatomist

I did not install Office 2008 over any other versions of Office. And until today, everything was working smoothly (I installed Office about 2 months ago).

Thanks for the help!

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Answer 3

ed-man

Level 1

0 points

Mar 5, 2009 4:22 PM in response to Emmy121089

I experienced the same problem, but found help at the following site: . I tried all of the suggestions. The one that worked for me related to the Microsoft User Data folder. Hopefully, these steps will work for you.

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