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LeRocket Level 1 Level 1 (0 points)
Tiger 10.4.11
Just downloaded Quicktime 7.6. Finder now jumps to front window every 2 minutes or so, preempting any other program. How can I get back to 7.5.5 which worked fine?

G5Tower / MacBook Pro 2.4, Mac OS X (10.4.11)
  • fincher Level 1 Level 1 (95 points)
    Same issue...it's actually the Finder quitting and restarting. My Mac at work runs 10.4.11
  • BT007 Level 1 Level 1 (0 points)
    Same problem here, immediately after updating to Quicktime 7.6 on my work computer (G4 - OS 10.4.11) the Finder quits and restarts about every two minutes, closing any open directory windows in the finder. There needs to be another software update to fix this or a patch to download.
  • CMCSK Level 6 Level 6 (10,630 points)
    Did you repair permissions and restart your computer after installing Quicktime?

    If you want to revert to a lower version you will need to do an archive and install. If you do so, IMPORTANT: make sure you select "preserve user preferences and data" when you perform the A&I?
  • fincher Level 1 Level 1 (95 points)
    Yes to repair disk permissions and restart. Can you do an A&I on a previous version of just QT? Where would I find the previous version?
  • pernologos Level 1 Level 1 (0 points)
    I also downloaded QT 7.6. Now Call of duty 2 for Mac (Single player mode) does not open anymore. What should I do?
  • AdamPublic Level 1 Level 1 (0 points)
    I repaired permissions, restarted and am having the same problem.
  • Alan Brownstein Level 1 Level 1 (25 points)
    MAJOR problem here. After installing 7.6, and restarting, when my Mac boots to the Finder, the Finder then quits and restarts itself, caught in an endless loop.

    Is anyone else experiencing this same issue? How do I resolve it?
  • CMCSK Level 6 Level 6 (10,630 points)
    You must do an Archive and Install on the whole system. Then use Software Update to install the version of Quicktime you want.

    Depending on which version you want, you can get some older versions of Quicktime from Apple's Download site or on the Old version of Quicktime website.
  • fincher Level 1 Level 1 (95 points)
    Thanks for the link. I'm going to wait before I do an A&I on the Tiger OS. I have the original disks and it will be a long process with all the updates.

    Apple is likely to pull the QT 7.6 update soon anyway.
  • Klaus1 Level 8 Level 8 (46,965 points)
    There are no guarantees, but following this procedure when installing updates and upgrades on your Mac, or even re-installing them, will go a long way towards avoiding unpleasant after effects and ‘post-update stress disorder’.

    It is also worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.

    So before you do anything else:

    If you can, make a full backup first.

    Turn off sleep mode for both screen and hard disk.

    Disconnect all peripherals except your keyboard and mouse.

    1. Repair Permissions (in Disk Utility)

    2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.

    At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.

    If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.

    More information on using Software Updater here:

    http://support.apple.com/kb/HT1338?viewlocale=en_US


    Now proceed as follows:

    4. Close all applications.

    5. Unplug all peripherals except your keyboard and mouse.

    6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.

    7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.

    8. Once your Mac is awake, repair permissions again, and you should be good to go!

    If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!

    9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 3.

    N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.

    Lastly, Apple's own article on the subject of Software Update may also be useful reading:

    http://docs.info.apple.com/article.html?artnum=106695

    Additional tips on software installation here:

    http://docs.info.apple.com/article.html?artnum=106692
  • LeRocket Level 1 Level 1 (0 points)
    Yes, did all the standard things, repaired permissions with restart, disk repair, dumped QT preferences and so on. My only "solution" was to revert to a back-up with QT 7.5.5 and wait until someone at Apple finds an answer.
  • cal6n Level 2 Level 2 (265 points)
    Utter voodoo...
  • Klaus1 Level 8 Level 8 (46,965 points)
    Quicktime 7.6 downloaded and installed without problems.
  • Alan Brownstein Level 1 Level 1 (25 points)
    Couldn't solve the problem. Had to revert to a backup of 7.5.5.
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