TaxCut 2008 crashes.

H&R Block TaxCut (Basic Federal) crashes once I click on "Start a new return". I had just installed it on my iBook and updated the software for the first time (bought it today). I submitted a bug report to Apple, and then started it again without going through the update process. It crashed again.

The box specs include "Mac OS X 10.4 or greater." This is a clean system (Version 3.2.1 (4525.27.1), and there were no other applications running.

Anyone else having this problem?

dual G4 1ghz and G4 iBook 1ghz, Mac OS X (10.4.11)

Posted on Jan 23, 2009 4:41 PM

19 replies

Apr 1, 2009 9:20 PM in response to mikeegg1

I switched over to TaxCut online (until I read a comment just a bit ago and found an actual, real workaround/semi-fix for installed TaxCut), and didn't find it to be too miserable. In fact, I might even stay with online for next year, but now, since I know how to finish up with the installable TC08 that I have already purchased, I'll go back to it for this year.

saryon

Level 1

4 points

Apr 9, 2009 5:49 PM in response to mikeegg1

For what it's worth, I have the same problem on my MBP4,1 running 10.5.6.
But I don't even get anything to come up. The first thing I see trying to run the app is 'TaxCut 08 unexpectedly quit'.

I installed on my wife's macbook running 10.5.6 and it runs with no problems.

I do have a handful of things installed that she does not, but I can't figure out what could be causing the conflict. I didn't even bother calling H&R Block as I figured that was a dead end.

Apr 13, 2009 10:35 PM in response to mikeegg1

These symptoms were precisely what I experienced. I was confused as I could run the image from a mounted dmg with no trouble. So I had a look at the "format" and discovered it wasn't formatted with "case sensitive" like my drive was.

With that clue I grabbed a cheap usb stick, formatted with extended and placed the TaxCut 2008.app on it and bingo. But then I hit another snag. Plugins. The state taxes are plugins run from the ~/Library/TaxCut 2008 path and fooling that via symbolic links didn't work.

I ended up taking a usb hard drive and installing 10.5 on it with a default format -- Extended, Journaled. I booted from the usb hard drive, installed TaxCut 2008 on it and completed federal and state trouble free.

So if your getting those blue question marks and dialogs about compressed xml have a look at your drive format via Disk Utilities. If your drive has been formatted for "MacOS Extended (Case-sensitive, Journaled) you may be suffering from the same issue.

Apr 14, 2009 8:57 PM in response to detvarmeg

Thanks for the tip. I had the crash-on-launch problem, and no amount of deleting prefs, editing the .cfg file, or repairing permissions would solve it. I made a disk image file (sparseimage, Mac OS extended) and put the application on the (virtual) disk. I am not using the state program, so I didn't set up a whole system. So far, the federal program works fine.

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TaxCut 2008 crashes.