Post 2.2.1 upgrade iPhone / iTunes sync crashes iTunes

i went through both the iTunes and iPhoneUpdater logs (and didn't find anything I could decipher...not saying much though). iPhoneUpdater looks like a successful update. Here's the iTunes crash. All crashes appear to have this same data (only variation is in the register data...I think this is typical):

Process: iTunes [38329]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 8.0.2 (8.0.2)
Build Info: iTunes-8022001~2
Code Type: PPC (Native)
Parent Process: launchd [147]

Date/Time: 2009-01-29 21:08:09.106 -0500
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6

Exception Type: EXC BADACCESS (SIGSEGV)
Exception Codes: KERN INVALIDADDRESS at 0x00000000380b9126
Crashed Thread: 21

...


Thread 21 Crashed:
0 com.apple.CoreFP 0x07d8a538 dyld stub_bindinghelper + 1524872
1 com.apple.CoreFP 0x07ecf140 YlCJ3lg + 788320
2 com.apple.iTunes 0x0009f5dc 0x1000 + 648668
3 com.apple.iTunes 0x0044a95c 0x1000 + 4495708
4 libSystem.B.dylib 0x969a5024 pthreadstart + 316

Thread 21 crashed with PPC Thread State 32:
srr0: 0x07d8a538 srr1: 0x0000d030 dar: 0x380b9126 dsisr: 0x02200000
r0: 0x00000000 r1: 0xf07a76a0 r2: 0xec7ae9ff r3: 0x085699e8
r4: 0x3e8c4469 r5: 0x0000212d r6: 0xe1a3e81e r7: 0x75a0e510
r8: 0x78bf15e9 r9: 0x000031c0 r10: 0xc26a60d7 r11: 0x00000000
r12: 0x07d799e8 r13: 0x00000001 r14: 0xc439217f r15: 0xd94a511e
r16: 0x6c771ff1 r17: 0xa30d6394 r18: 0x75a0e510 r19: 0x505d22e5
r20: 0x62edcfb4 r21: 0x9799dd0d r22: 0x108ef5c0 r23: 0xb8a6a9f6
r24: 0x000000ff r25: 0xfffffcff r26: 0x4d3c5c37 r27: 0x785f6ba3
r28: 0xcd0ac59d r29: 0xd34ab1e8 r30: 0xc26aac16 r31: 0x07d799e8
cr: 0x28000448 xer: 0x00000000 lr: 0x07d7e860 ctr: 0x07d8a228
vrsave: 0x00000000

...

I am having the same problem after the 2.2.1 upgrade with similar logs. I thought it had something to do with some videos that I was trying to delete off of the iPhone.

I have since deleted and reinstalled iTunes, and restored my iPhone to an earlier backup. All to no avail.

Any ideas?

Our issue made it into macnn


http://www.macnn.com/articles/09/01/30/iphone.firmware.problems/

Doubt I'm onto something, but I've restored and sync'd my iPhone with a different Mac/iTunes. Very limited effort though - copied over a TV show and deleted it. Still sync'ing/thinking...

woa, that sounds bad. I was about to sweat as I read all your issues with the iphone upgrade, as it was my first one and I just clicked upgrade without reading too much of what is does. I seem to have landed on the lucky side, though. My ipod functions normal on my iphone. Just funny that the guys at apple do not react to your posts. Is this forum not moderated by them?

Hey Alex. I've been having the exact same problem. The sync icon in the left column but nothing up in the top status window. All with the Auto-sync turned off in iTunes.

The thing is, that was before I was able to update my iPhone to 2.2.1 so I think it has something to do with the iTunes update. Actually, when I tried to update to 2.2.1 iTunes would crash after around 220 MB of the update was downloaded.

All that being said, after multiple restarts of the computer and iPhone and reinstalling iTunes I finally brought my iPhone into the Apple store (Genius Bar) this morning and they installed the 2.2.1 update and everything worked fine on their computer. I then brought my iPhone home and tried to sync but again, iTunes CRASH!!! So I made another appointment at the Apple store and this time brought in my computer as well (what a pain to lug an iMac in). This is what they did:

- they dragged a couple "plist" files to the desktop
- restarted iTunes and it rebuild the library and/or whatever else it did due to the files being removed
- tried to sync iPhone but problem NOT solved (iTunes crashed)
- did a full restore of my iPhone (started fresh to see if that was the problem).... nope!! iTunes crashed again
- tried to just manually update the music library to see if it was a problem with a specific file (song or video)... aha, that's it... sort of...

So it looks like there are a bunch of files that there's a problem with. Not sure which ones or what the problem is with them. I just got home so I'm going through my iTunes library and splitting everything up into folders (e.g. A,B,C) then trying to manually sync each one. When iTunes crashes then I know that one of the songs (or videos) within that folder has a problem and is causing the crash.

I have no idea why this just started happening but it's a major pain. I'll let you know if there's something consistent with the files that make iTunes crash.

Nope...not onto anything.

As an FYI - don't get so agitated you try to start everything clean (iTunes & iPhone firmware) and attempt to reload firmware 2.2... Trying to go back in time fails miserably so once at 2.2.1, always at 2.2.1...

For what its worth, completely resetting the iPhone (2.2.1) and iTunes does give me a "syncable" iPhone until I start adding content.

Photos sync'd repeatedly with no issue.
Once I started trying to add apps, I was back to crashing.

Haven't tried to isolate any further yet since video/music requires a much longer sync.

Sync's that appear to work repeatedly after a full reset:

* Mail accounts
* Photos

Ringtones, Music, Video, and/or Apps all cause the failure.

Ignorant hunch: Problem only effects iTunes specific sync data.

All iTunes related data (Podcasts, video, music, ringtones, apps) sync fail. Since photos & mail info sync, I assume calendar and contacts would consistently sync as well.

Between my 2nd computer test and the equivalent Apple requested "new user" test, the problem is not specific to our software configuration.

Permission verification ok, but I did find a problem with my internal hard drive directory - Disk Utility reports an incorrect number of files (one more than expected). The hard drive where my actual iTunes music library has no found issues. Will try to fix the directory issue later.

The problem is either content specific (unlikely since the problem occurred after the new computer/itunes test with different content) or hardware/system specific. Then again, it might just be related to the extremely cold weather here...

I just noticed something. I set iTunes to NOT automatically sync my iPhone. Then in the Music tab I chose to sync "Selected playlists" and started off by just turning on one playlist at a time. After some would sync and others crashed I noticed that it seemed to be the playlists that contained files that were "Protected AAC audio file" were the ones that caused iTunes to crash. So, I just made a smart playlist that doesn't include any Protected AAC audio files (as well as video files) and it seems to be syncing everything so far.

I know this isn't a fix but maybe it will help someone figure out the problem. Also, I still can't get the Apps to sync and I'm not sure about videos... I'll try them once the audio files are done syncing.