Post 2.2.1 upgrade iPhone / iTunes sync crashes iTunes

I have the exact same problem. 😟 To make sure, I restored my iPhone and reinstalled iTunes, but I still can't sync my music and apps back, iTunes crashes after a short while withEXC BADACCESS exception. My wife's iPhone 3G still has the 2.2 sw on it, and iTunes crashes with that phone either, so it must be something with iTunes, not with the 2.2.1 sw. Syncing to AppleTV works fine.

VERY ANNOYING PROBLEM, APPLE PLEASE ISSUE A FIX FOR THIS ASAP!

I agree that it might be something to do with the latest iTunes update since my iPhone would crash iTunes before the upgrade to 2.2.1.

As I mentioned above, a simple solution to sync your music and videos is to make a smart playlist with the following setting "Kind > does not contain > protected" and only sync that or at least use that as a starting point to filter what you can put on your iPhone/iPod. Also, don't sync ringtones or apps for now.

I'm having all of the same problems. Not sure if it is 2.2.1 or that I upgraded some of my DRM songs to iTunes plus in the last couple of days.

I can confirm what keven-77 said, the problem is caused by the DRM protected music and apps. But kevin's approach is not really a solution, since I can't install any of my needed apps back on my iPhone, and some of my favorite audiobooks and music. 😟

The sad thing is that even reinstalling an older (8.0.1) iTunes doesn't fix the problem, maybe it's a library is at fault which came with the latest QuickTime+iTunes update.

I am having the same problem. It just started happening to me this morning with my ipod touch, and my 120gb ipod. Apple tv syncs fine.

I was able to sync both last night. I thought maybe it had to do with the date, so I changed them on the ipod and mac, no luck itunes still crashes when it tries to sync to the ipod or touch.


-Chris

Hey Alf353S, I know it's not a solution but until there's a fix or someone figures out a hack there isn't much for options. Let's just hope the fix comes within a couple days so we can all get our Apps back on our phones.

You can still install your apps - just use the App store on the iPhone to download the apps you've already purchased You won't be able to sync again until the fix, but it gets you back to a useable state.

I'm still having issues with Podcasts. Don't know that I care enough to isolate if its a specific podcast. There's a few that are AAC, but none are identified as protected. Hopefully a fix comes before my flight Tuesday....

Thanks for doing the communications work with Apple, Alex. Don't think I'd be up to that before breakfast. 🙂

Here are a few more thoughts from this morning (and I am at this point assuming this is somehow DRM-related):

a) It doesn't seem to be caused by iTunes per se, as a machine with a few system upgrades yet left undone (noticeably the iLife media library browser update) does NOT exhibit the problem. Same version of iTunes (8.02), with an iPhone 2.2 being synced.

b) Also, once i upgraded that phone to 2.2.1, the problem still didn't happen, so it doesn't seem to be the phone firmware per se, either.

c) The difference between the two machines is a bunch of recently installed libraries.

Which sort of leads up to the same suspicion that Alf353S already voiced... this smells of a DRM-checking bug buried in a recently updated library (maybe in conjunction with changes to iTunes and/or the firmware). Could have started with QuickTime 7.6, could have maybe come with the Media Browser Update - but now we're in the land of wild guesses.

A bit of GOOD NEWS: I've hand-loaded the applications I needed on the phone, and it turns out that a partial sync of applications with iTunes with the exact set of applications turned on that I downloaded on the phone will still sync successfully. This is valuable, as I can now sync my phone with new (non-DRM) media daily and without crashes - while I can still retain the applications I need. Wonder what happens once an application updates on either side. We'll see about that.

Maybe the problem solves before I get into that loop.

Let me throw my hat into the ring. Updated to 2.2.1 a couple days ago. Synced for at least a day or two just fine. I even synced when I got home from work last night. Tried to sync a few podcasts last night before bed and iTunes crashed.

This morning, the iTunes crashing has continued. I've restored my iPhone to the backup, but iTunes still crashes. After the restore, it is trying to sync apps. It will install one app before iTunes crashes.

This is on a Windows Vista PC with iTunes 8.0.2 and iPhone 3G.

Its interesting to know that the problem may affect windows boxes as well. As a desperate act I tried copying my iTunes library to a Win7 test pc, but it crashed syncing drmed music just like on Mac. I attributed this to the beta nature of Win7, but Hofferama experienced the same on Vista. Weird. The only common thing seems to be the latest Quicktime update?

I tried downgrading my iPhone to 2.2 using tricks people use for jailbreaking their iPhone. I then restored from my backup, but iTunes is still crashing. Lame!!!

Maybe I'll try restoring, but not from backup, and see how that goes. I'm pretty sure it won't help.

Same problem here. Apple, are you reading this? Let's hope for an Apple fix soon.

Yup Ive got the same DRM issue as well.