Where did my money Go?

First, make sure you're logged into the iTunes Store using the account ID and password you set up, or used, when you redeemed your card/gift. If you are, try signing out of the account and back in.

If you're sure you are using the correct account and that you're signing in to the iTunes Store, and signing out and back in doesn't help, go to the Purchase History and review your purchases to make sure that you should indeed have a balance left. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display. This display error can usually be corrected by logging out of the iTunes Store and then back in.

If you confirm that you should have balance left but the iTunes Store isn't showing it correctly, send a message to the iTunes Store customer service department through the form at the bottom of their Gift Card FAQ web page and explain the problem to them.

Good luck.

It may take a while before the iTunes Store responds. If you just contacted them after I posted the link, it's probably far too soon to expect a reply. I'd suggest you give them a couple of business days, and if you don't get a response by then, try the form again.

Regards.

Having the same issue here. Was trying to purchase an album and iTunes came back saying it was unable to use the money I had redeemed for the purchase. Now my balance seems to have disappeared altogether.

Very frustrating.