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15 points

Itunes won't accept my password

itunes won't accept my password - it is my aol user name account. I double checked it a million times and I can still log into AIM using the same password - just not itunes. What gives? I can't buy, download, update, anything...

Mac OS X (10.4.11)

Posted on Jan 31, 2009 1:41 PM

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loniboni Author

Level 1

15 points

Posted on Jan 31, 2009 2:06 PM

I want to add that I logged into AOL and changed my password and itunes still won't accept my new password - which leads me to believe it can't find my username.

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80 replies

Mar 21, 2010 1:56 PM in response to loniboni

I just got off the chat with an AOL representative who suggested that I change my AOL password. This worked -- with the new password, I was immediately able to login to iTunes with my AOL screen name.

Summary of the problem as I experienced it:
1. attempt login via iTunes, using AOL screen name and correct password;
2. receive error message "AOL screen name not recognized or password incorrect";
3. Update AOL password (via "Account Settings" on www.aol.com);
4. attemt login via iTunes, using AOL screen name and new password.
5. Success. Yay.

Hope that helps.
--Jeff

Apr 19, 2010 12:07 PM in response to Zac Backlin

Your post gave me an idea. I was having similar issues, except I was using my Apple ID and trying to turn on the Genius feature (which requires log in). I went to the iTunes store, saw I wasn't logged in, successfully logged in (using the same info I was just being rejected for) and then returned to Genius which allowed me to continue with no more problems after accepting the new TOS agreement.

I recommend logging out of iTunes (or logging in, in my case) and trying again.

Feb 5, 2012 2:52 PM in response to ChayaChaya

ok, Apple, your issue with iTunes login has resurfaced... I've been using the same Apple ID and password for a while now. When i put it in today, the password was denied... The only security question it asked was my birthmonth and birthday -- no security question at all. I changed my password, which works for my account in Apple, but not for iTunes. I've restarted iTunes multiple times, with no change. Ideas, anyone?

Feb 5, 2012 2:55 PM in response to evinpville

found it! it isn't recognizing my username, only my email... but it's working -- i'll take that... 🙂

Mar 15, 2015 5:02 PM in response to loniboni

I had the same problem. It turned out that the credit card I had used for iTunes had expired. Sign out of iTunes and quit it. Relaunch and it'll ask for billing details.

Itunes won't accept my password