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iPhone sync crashes iTunes Mac

Up until yesterday my iPhone (Canada carrier = FIDO) was working perfectly. Now every time I try to sync it iTunes crashes. I have not changed anything - same computer same settins. The last app I updated was Air Sharing. A restore using the back-up option did not work and neither did a full restore without a back-up. I have completely reset and entered in all of my settings for networks, email etc. It is still not working.

Does anyone have any idea what is going on?

Thanks

MBP 15 & iMac 20, Mac OS X (10.5.2)

Posted on Feb 2, 2009 8:49 AM

Reply
37 replies

Feb 3, 2009 11:49 PM in response to Dan Jahn

FYI:
- did full restore on iPhone = no fix
- performed extensive sys maintenance (permissions, disk repair, etc)= no fix
- deleted all iTunes stuff (app, prefs, etc) downloaded & reinstalled iTunes 8 = no fix
- installed fresh operating system (OSX 10.5.6) = no fix
- manually removed ALL apps from iTunes->Mobile Applications; re-downloaded and installed one app (Apple Remote), gradually added apps back in one at a time = Problem Solved

Now, new problem: every time I sync, I see the message "The information on the iPhone is synced with another user account. Do you want to sync this iPhone with the information from this user account instead?" How do I make this message go away?

Feb 4, 2009 1:02 PM in response to Demetrios

To anyone else who has dealt with the ridiculousness of the "syncing apps crashes iTunes" issue, I was able to fix my machine by deauthorizing my computer from the App Store and then reauthorizing.

Thanks so much to the gent who suggested this in another topic in these forums. I have been trying to fix this problem for over 24 hours now. It'll still take me another 2 hours to redownload all apps and install them again. Sigh. Apple has seriously failed me these past two days. And if this problem was caused by the 2.2.1 iPhone software version, someone needs to be slapped.

Feb 5, 2009 1:45 PM in response to S Brent Harold

I was having the exact same problem as all the posters: itunes could not complete a sync to my iPhone before unexpectedly quitting, but i saw a suggestion on another site that has FIXED THIS PROBLEM:

1. Open itunes with the phone NOT plugged in to computer
2. Deauthorize itunes on that computer
3. Reauthorize itunes on that computer
4. Plug iphone back in and sync.

UNBELIEVABLE that it was that simple to fix after so much screaming and yelling and trying everything I could possibly think of.

I doubt that this will work for everybody, but hopefully it will work for some of you.

Feb 8, 2009 8:03 PM in response to kcw1974

Thank you everybody! I was having this exact same problem! De-authorizing and reauthorizing itunes fixed the problem! I spent hours restoring my iphone and deleting recently installed apps before I found this thread. I was about to reinstall the system on my desktop! Thank you again!!!!!

iPhone sync crashes iTunes Mac

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