You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes display freezes when minimized

Hello,

I posted several months ago about a Vista/Itunes bug, which causes the Itunes screen to freeze up when other screens are opened on top of Itunes. Until recently I have been unable to capture evidence of this freezing, but took this still today. You'll notice that the song information is double-displayed on top of older song information, and the picture displayed is for a song that has already played.

[IMG] http://i175.photobucket.com/albums/w121/marinoda/ItunesGlitch.jpg[/IMG]

HP Pavillion DV9930US, Windows Vista

Posted on Feb 2, 2009 6:18 PM

Reply
2 replies

Feb 3, 2009 5:26 PM in response to mediumblue

Update...

I was rushed when I last posted, so I wanted to add a few more details (and a better picture). When I first installed iTunes on my new Vista laptop in August 2008, I had no problem with the screen freezing up. It wasn't until the first iTunes upgrade that included "genius" that I began having this screen freeze problem (this is why I've included my post in the upgrade section).

I've uploaded a new picture.

http://i175.photobucket.com/albums/w121/marinoda/ItunesGlitch2.jpg

In the picture, the song information at the top of the iTunes screen is correct, but the "now playing" image is not. This generally happens when I open another window/screen on top of iTunes, work on the new screen for several minutes, and then close the new screen. The iTunes screen is almost always "frozen" at this point. To unfreeze the screen I just have to click anywhere in the iTunes window, but it is a major annoyance, especially on a new laptop; I've upgraded since then, and all new versions of iTunes have the same problem on my computer. No other program does this.

Mar 4, 2009 8:02 PM in response to mediumblue

I have the same problem on my machine. I'm running Windows XP and the only thing I can do to clear the display to close iTunes and then reopen. I have tried the compatibility mode changes others have suggested with no effect.

It almost appears to be linked to when the Genius add in provides updated information. I have disabled that to see if that helps.

iTunes display freezes when minimized

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.