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This computer is not authorized to play "insertnamehere.m4v"

I purchased an HD show last night through the iTunes store last night. I've been trying to play it this morning, but when I do, I get the error message above advising me that the computer isn't authorized. The only problem is that I have authorized.

I clicked through on the message and it advises me that it is waiting to authorize the computer and that a pop-up requesting my ID and password will appear. Nothing shows up but an error message saying "Could not contact iTunes" and that I should have iTunes 4.0 or higher. I've got the latest version if that helps.

I've tried deauthorizing the mac and reauthorizing it, but still no luck.

I tried to report the issue on the show, but the drop down only provides one option and that is "Choose One", so when I click to report it, I am advised to choose an option from the drop down.

Anyone else had a similar issue?

Cheers.

Message was edited by: Malakym

Macbook 2.16GHz, Mac OS X (10.5.6)

Posted on Feb 4, 2009 12:34 AM

Reply
19 replies

May 5, 2009 9:03 PM in response to Michael Sneider

I have had same issue and have tried everything in the forums here to resolve it because apple refuses to help...NONE of my video purchases play on my mac, but all my music does...funny thing is that I stream everything to my TV and both the videos and the music sill played there fine, just not on the mac. Now randomly some TV shows stopped showing up on the TV and I just purchased Dexter season 3 and it won't transfer back to my mac because it says I'm not authorized. What a friggin joke. Get your **** together apple.

Jul 30, 2009 4:02 AM in response to Malakym

I had this problem as well for a few months. Not so awesome.

After reading over the suggestions, I seem to have solved it for myself. Combination might help others.

I was running 10.5.5, was 2 versions of quicktime behind the times and had just updated iTunes (though that was a few months back).

Yesterday, I upgraded from 10.5.5 to 10.5.7 -- no luck.

This morning I upgraded quicktime to 7.6.2 -- no luck.

This post morning I upgraded the firmware for MacBookPro and everything work.

Not sure what the critical pieces are, but I can now play all new and old tv and music downloads and that is great. I am using a MacBook Pro.

This computer is not authorized to play "insertnamehere.m4v"

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