New York Times app freezes my iPhone

Question

Level 1

4 points

New York Times app freezes my iPhone

I'll scan the headlines and poke an article to read and, about a minute or two in, the downloading whirly starts whirling and my iPhone 3G is dead as a brick, often for as much as 3 to 5 minutes. I can do nothing (except click the power button to blank out the screen, but then I can't get it to wake up again). Once it's done whirling, the app closes without warning and I'm back at my main menu screen.

This happens regardless of whether I am linked to my home wireless router or if I'm on the network (Edge in my neighborhood). It's been happening through at least one update of NYT AND iPhone firmware.

I'm not alone in this. My wife has my old iPhone and it happens to her. Also, here's a rather poignant qvetch about it online:

http://gizmodo.com/5081985/hey-new-york-times-fix-your-stupid-iphone-app

Lenovo ThinkPad T61, Windows XP

Posted on Feb 5, 2009 7:22 AM

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Answer 1

Feb 5, 2009 8:15 AM in response to jfkelley

I used the NY Times app when released, and I experienced the same too often. NY Times released an update, which helped somewhat but not enough for me, so I deleted it. NY Times has not released an update for their app in a very long time.

Such a problem is the responsibility of the NY Times They created the app, or a 3rd party did this for them, and they need an update to address their very slow update download issues at minimum - I don't use any other news apps that take so long to download updates as the NY Times app does, or did for me. I uninstalled what I consider a garbage app compared to other similar apps.

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Answer 2

Feb 5, 2009 10:42 AM in response to jfkelley

no worries, i just didn't know what your post was getting at. i've had a few apps crash on me but just gave up on them until they were updated. on the ny times app page in the itunes store you will see a link in the right hand column that says "NYTimes Support" - that link is the same that another person posted for you.

every app in the app store in itunes should have a link for customer support so if you are having problems with another app you can contact them.

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Answer 3

Feb 5, 2009 8:32 AM in response to jfkelley

i don't understand the point of your post? do you have a question? or did you just feel the need to make a public announcement about a 3rd party app not working correctly? it works fine for me but if the app doesn't work for you then tell the developer of that app.

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Answer 4

jfkelley Author

Level 1

4 points

Feb 5, 2009 9:50 AM in response to john.grayson

John, Thanks for the response.

I guess my question was: Is there a solution or work-around?

I was also hoping that this was the correct place to indicate a problem with an App, in hopes that the App owner is watching.

But, I'll mark your answer as a "solution" since I gather that this shouldn't have been marked as a "Question" in the first place. Sorry. (Newbie)

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Answer 5

jfkelley Author

Level 1

4 points

Feb 11, 2009 11:32 AM in response to john.grayson

Thanks I found my way to the NYT app webpage (thanks for BOTH answers folks!)

I never did figure out how to get to the application information page from my iTunes applications folder. The icons there for installed apps don't have any way (that I could find) to get to the original app info page with all the reviews and whatnot. I had to copy down the name of the app and search for it as though I wanted to install it as a new app. Maybe I'll post that as a new question.

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